{"id":81575,"date":"2013-04-29T14:47:16","date_gmt":"2013-04-29T14:47:16","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=81575"},"modified":"2026-04-03T12:09:36","modified_gmt":"2026-04-03T12:09:36","slug":"care-este-principala-sursa-de-nemultumiri-pentru-utilizatorii-telecom","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=81575","title":{"rendered":"Care este principala surs\u0103 de nemul\u0163umiri pentru utilizatorii telecom"},"content":{"rendered":"

\n “Nemul\u0163umirea utilizatorilor provine, \u00een principal, din ne\u00een\u0163elegerea prevederilor din contracte, generat\u0103 fie de complexitatea acestora \u015fi informarea insuficient\u0103 din partea furnizorilor, fie de faptul c\u0103 utilizatorii nu citesc cu aten\u0163ie contractele la momentul semn\u0103rii lor. Se ajunge astfel la situa\u0163ii \u00een care utilizatorii nu cunosc nici m\u0103car prevederile referitoare la unit\u0103\u0163ile incluse (minute, MB), tarifele aplicabile, instalarea\/activarea serviciului, durata contractului \u015fi condi\u0163iile de re\u00eennoire a acestuia”, se arat\u0103 \u00eentr-un comunicat al ANCOM.<\/p>\n

\nAlte aspecte semnalate autorit\u0103\u0163ii au vizat ne\u00een\u0163elegeri privind modalitatea \u00een care sunt tarifate \u015fi facturate serviciile de comunica\u0163ii electronice – 14%, precum \u015fi calitatea acestora – 8%.<\/p>\n

\n“Cu privire la acest din urm\u0103 aspect, utilizatorii au reclamat, printre altele, viteza sc\u0103zut\u0103 de transfer a datelor \u00een cazul serviciului de acces la internet (de\u015fi \u00een cele mai multe cazuri aceasta nu era garantat\u0103 prin contract) \u015fi \u00eent\u00e2rzieri la instalarea serviciului contractat”, se mai arat\u0103 \u00een comunicat.<\/p>\n

\nCititi mai multe pe<\/a> www.mediafax.ro<\/p>\n","protected":false},"excerpt":{"rendered":"

Autoritatea Na\u0163ional\u0103 pentru Administrare \u015fi Reglementare \u00een Comunica\u0163ii (ANCOM) a primit, \u00een primul trimestru, un num\u0103r de 314 pl\u00e2ngeri de la utilizatorii de servicii de comunica\u0163ii, din care 36% au reclamat aspecte legate de derularea contractelor \u00eencheiate cu furnizorii.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[7826,11874,16599,1169,7435,7978,334,10870,15499,15,6279,264],"class_list":["post-81575","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-administrare","tag-ancom","tag-autoritate","tag-comunicatii","tag-contracte","tag-furnizori","tag-incheiere","tag-nemultumiri","tag-reclamatie","tag-servicii","tag-telecom","tag-utilizatori"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/81575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=81575"}],"version-history":[{"count":1,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/81575\/revisions"}],"predecessor-version":[{"id":94579,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/81575\/revisions\/94579"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=81575"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=81575"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=81575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}