{"id":81434,"date":"2013-04-25T15:11:29","date_gmt":"2013-04-25T15:11:29","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=81434"},"modified":"2026-04-03T12:06:03","modified_gmt":"2026-04-03T12:06:03","slug":"conferinta-mediafax-retele-sociale-si-aplicatiile-mobile-viitorul-industriei-centrelor-de-contact","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=81434","title":{"rendered":"CONFERIN\u0162A MEDIAFAX &#8211; Re\u0163ele sociale \u015fi aplica\u0163iile mobile, viitorul industriei centrelor de contact"},"content":{"rendered":"<p>\n&nbsp;Serviciile de voce sunt \u00een continuare cel mai preferat canal de comunicare al clien\u0163ilor pentru a intra \u00een leg\u0103tur\u0103 companiile private, \u00eens\u0103 acest mijloc pierde din popularitate, \u00een condi\u0163iile \u00een care cerin\u0163ele \u015fi preten\u0163iile utilizatorilor devin din ce \u00een ce mai sofisticate \u015fi se \u00eendreapt\u0103 spre canale alternative de comunicare.<\/p>\n<p>\n&#8220;Foarte multe companii private au con\u015ftientizat importan\u0163a canalelor multiple de comunicare pentru furnizarea de servicii de asisten\u0163\u0103 c\u0103tre clien\u0163i, astfel \u00eenc\u00e2t majoritatea dintre acestea vor dori s\u0103 \u00eembun\u0103t\u0103\u0163easc\u0103 interac\u0163iunea prin e-mail sau chat, prin aplica\u0163ii mobile sau pe re\u0163ele sociale, c\u00e2t mai rapid. Acest lucru nu \u00eenseamn\u0103 c\u0103 vor neglija mijloacele tradi\u0163ionale, precum apelurile voce, \u00eens\u0103 majoritatea investi\u0163iilor vor fi direc\u0163ionate c\u0103tre aceste noi canale care au intrat recent, dar puternic, \u00een preferin\u0163ele utilizatorilor&#8221;, a declarat Marcin Grygielski, manager teritorial pentru Europa de Est al Interactive Intelligence Group.<\/p>\n<p>\n<a href=\"http:\/\/www.mediafax.ro\/economic\/conferinta-mediafax-retele-sociale-si-aplicatiile-mobile-viitorul-industriei-centrelor-de-contact-10797548\">Cititi mai multe pe<\/a> www.mediafax.ro<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Utilizarea canalelor alternative de comunicare, cum ar fi re\u0163elele sociale, aplica\u0163iile mobile sau mesageria video, sunt viitorul industriei centrelor de contact, \u00een timp ce canalul de voce pierde din popularitate, reprezint\u0103 principala concluzie a MEDIAFAX talks about the Future of Contact Centers.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[33394,5444,13184,9647,33646,9651,474,7345,461,18688,298,395,262,19707,14843,464,13285],"class_list":["post-81434","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-aplicatii-mobile","tag-canal","tag-canale","tag-comunicare","tag-concluzie","tag-conferinta","tag-industrie","tag-mediafax","tag-pierdere","tag-popularitate","tag-reprezentare","tag-retele","tag-retele-sociale","tag-timp","tag-utilizare","tag-viitor","tag-voce"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/81434","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=81434"}],"version-history":[{"count":1,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/81434\/revisions"}],"predecessor-version":[{"id":94441,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/81434\/revisions\/94441"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=81434"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=81434"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=81434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}