{"id":81400,"date":"2013-04-24T17:04:12","date_gmt":"2013-04-24T17:04:12","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=81400"},"modified":"2026-04-03T12:05:06","modified_gmt":"2026-04-03T12:05:06","slug":"piata-de-contact-centers-analizata-la-conferinta-mediafax-talks-about-future-of-contact-centers","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=81400","title":{"rendered":"Pia\u0163a de contact centers analizat\u0103 la conferin\u0163a &#8220;Mediafax Talks about Future of Contact Centers&#8221;"},"content":{"rendered":"<p>\n&nbsp;La conferin\u0163\u0103 vor fi prezen\u0163i urm\u0103torii lectori: Radu PUCHIU &#8211; Secretar de Stat \u00een cadrul Cancelariei Primului Ministru, Mircea LUPEA &#8211; Advanced Infrastructure Systems Manager Asseco SEE Romania, Matija PAVELIC &#8211; Head of Voice Solutions, Asseco SEE Croa\u0163ia, Ovidiu SECELEANU &#8211; Networking Business Unit Manager HP Romania, Marcin GRYGIELSKI &#8211; Territory Manager Eastern Europe, Interactive Intelligence, Daniel POPESCU &#8211; Partner Technical Advisor, Microsoft. Conferin\u0163a va fi moderat\u0103 de Lucian M\u00ceNDRU\u0162\u0102, Creative Marketing Manager, Mediafax Group.<\/p>\n<p>\nOdat\u0103 cu avansul tehnologiei, companiile devin din ce \u00een ce mai dependente de Centrele de contact pentru a se ocupa de clien\u0163ii lor. Companiile \u00eenva\u0163\u0103 repede c\u0103 serviciile sunt cheia pentru atragerea \u015fi men\u0163inerea consumatorilor, ceea ce duce la cre\u015fterea afacerii \u015fi la profit. Centrele de contact au cel mai important rol \u00een cele mai competitive industrii (financiar-bancar, asigur\u0103ri, telecom, retail, outsourcing), unde exist\u0103 un focus puternic pe atragerea si fidelizarea clien\u0163ilor \u00eentr-un mod optim \u015fi eficient din punct de vedere al resurselor implicate.<\/p>\n<p>\n<a href=\"http:\/\/www.mediafax.ro\/economic\/piata-de-contact-centers-analizata-la-conferinta-mediafax-talks-about-future-of-contact-centers-10791472\">Cititi mai multe pe<\/a> www.mediafax.ro<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pia\u0163a de contact centers \u015fi viitorul ei vor fi analizate, joi, la conferin\u0163a &#8220;Mediafax Talks about Future of Contact Centers&#8221;, organizat\u0103 de Agen\u0163ia de pres\u0103 Mediafax \u00een parteneriat cu Asseco SEE la hotelul Athenee Palace Hilton, sala Le Diplomat, \u00eencep\u00e2nd cu ora 9.30.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[9646,32749,9651,20995,9591,4902,274,7345,16346,556,60,7469,26185,464],"class_list":["post-81400","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-agentie","tag-analizare","tag-conferinta","tag-diplomat","tag-hilton","tag-hotel","tag-incepere","tag-mediafax","tag-organizare","tag-parteneriat","tag-piata","tag-presa","tag-sala","tag-viitor"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/81400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=81400"}],"version-history":[{"count":1,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/81400\/revisions"}],"predecessor-version":[{"id":94407,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/81400\/revisions\/94407"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=81400"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=81400"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=81400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}