{"id":81399,"date":"2013-04-24T17:02:56","date_gmt":"2013-04-24T17:02:56","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=81399"},"modified":"2026-04-03T12:05:05","modified_gmt":"2026-04-03T12:05:05","slug":"peste-80-din-romani-iau-in-calcul-schimbarea-bancii-cu-care-colaboreaza-care-sunt-nemultumirile-acestora","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=81399","title":{"rendered":"Peste 80% din rom\u00e2ni iau \u00een calcul schimbarea b\u0103ncii cu care colaboreaz\u0103. Care sunt nemul\u0163umirile acestora"},"content":{"rendered":"<p>\n&nbsp;Raportul relev\u0103 c\u0103 16,2% dintre clien\u0163ii rom\u00e2ni ai b\u0103ncilor de retail sunt hot\u0103r\u00e2\u0163i s\u0103 schimbe banca cu care colaboreaz\u0103 \u00een urm\u0103toarele \u015fase luni \u015fi 67,4% nu sunt siguri dac\u0103 vor r\u0103m\u00e2ne la aceea\u015fi banc\u0103, \u00een timp ce la nivel global procentajele se situeaz\u0103 la 10%, respectiv 41%, potrivit sutudiului companiei Capgemini, care furnizeaz\u0103 consultan\u0163\u0103 managerial\u0103, IT \u015fi servicii de outsourcing.<\/p>\n<p>\nRaportul World Retail Banking 2013 se bazeaz\u0103 pe datele colectate de la 18.000 de clien\u0163i din 35 de \u0163\u0103ri \u015fi m\u0103soar\u0103 cei mai importan\u0163i factori cu privire la canale, tranzac\u0163ii \u015fi produse bancare.<\/p>\n<p>\n\u00cen Rom\u00e2nia, clien\u0163ii au nemul\u0163umiri legate de \u00eencredere \u015fi siguran\u0163\u0103 (doar 23% dintre responden\u0163i fiind satisf\u0103cu\u0163i), rela\u0163ia cu banca (35% satisf\u0103cu\u0163i), cunoa\u015fterea nevoilor \u015fi preferin\u0163elor de c\u0103tre institu\u0163iile de credit (38% mul\u0163umi\u0163i), oferirea mai multor canale de distribu\u0163ie (40% satisf\u0103cu\u0163i) \u015fi distribuirea produselor pe canale potrivite (41% satisf\u0103cu\u0163i).<\/p>\n<p>\n<a href=\"http:\/\/www.mediafax.ro\/economic\/peste-80-din-romani-iau-in-calcul-schimbarea-bancii-cu-care-colaboreaza-care-sunt-nemultumirile-acestora-10791315\">Cititi mai multe pe<\/a> www.mediafax.ro<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Peste 80% dintre rom\u00e2ni iau \u00een calcul s\u0103 se mute la alt\u0103 banc\u0103 \u00een urm\u0103toarele \u015fase luni, mult peste media global\u0103, de 51%, cei mai mul\u0163i clien\u0163i fiind nemul\u0163umi\u0163i \u00een privin\u0163a \u00eencrederii, siguran\u0163ei \u015fi rela\u0163iei cu banca, potrivit raportului World Retail Banking Report 2013 publicat de Capgemini.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[236,7267,13184,4126,468,17365,272,10595,533,7068,10870,7541,78,7176,33540,399,173,391,7843],"class_list":["post-81399","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-banca","tag-banci","tag-canale","tag-clienti","tag-colaborare","tag-colectare","tag-companie","tag-incredere","tag-mediere","tag-mutare","tag-nemultumiri","tag-produse","tag-publicare","tag-raport","tag-relatie","tag-retail","tag-romani","tag-schimbare","tag-siguranta"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/81399","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=81399"}],"version-history":[{"count":1,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/81399\/revisions"}],"predecessor-version":[{"id":94406,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/81399\/revisions\/94406"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=81399"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=81399"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=81399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}