\n\u201cUnul dintre criteriile principale de care majoritatea companiilor \u0163in cont atunci c\u00e2nd decid s\u0103 investeasc\u0103 \u00een solu\u0163ii IT pentru centrele lor de contact este bugetul \u015fi capacitatea de modernizare rapid\u0103, la costuri accesibile. Din ce \u00een ce mai multe companii \u00eencep s\u0103 se conving\u0103 de beneficiile utiliz\u0103rii platformelor software all-in-one, \u00een ceea ce prive\u015fte reducerea costurilor pe termen mediu \u015fi lung, \u00een compara\u0163ie cu utilizarea solu\u0163iilor multi-point, de la diver\u015fi furnizori\u201d, a spus Marcin Grygielski, manager teritorial pentru Europa de Est al Interactive Intelligence.<\/p>\n
\nDe exemplu, centrele de contact care utilizeaz\u0103 platforme de solu\u0163ii software all-in-one \u00eenregistreaz\u0103 un cost opera\u0163ional anual per agent cu 50% mai mic dec\u00e2t centrele cu platforme multi-point, datorit\u0103 randamentului mai rapid \u015fi mai bun. Astfel, un centru de contact ce utilizeaz\u0103 o platform\u0103 all-in-one, cu 100 de locuri \u015fi costuri opera\u0163ionale anuale de 1.000 de euro per agent, \u00eenregistreaz\u0103 economii anuale de circa 1 milion de euro, comparativ cu centrele de contact care folosesc solu\u0163ii software de la mai mul\u0163i furnizori.<\/p>\n
\n\u201cCu timpul, prin sc\u0103derea constant\u0103 a costurilor opera\u0163ionale, economiile anuale se adun\u0103. Aceasta reprezint\u0103 o diferen\u0163\u0103 major\u0103 pe care managerii ar trebui s\u0103 o ia \u00een considerare \u00eenainte de a lua decizii \u00een privin\u0163a platformelor tehnologice de baz\u0103\u201d, a ad\u0103ugat Marcin Grygielski.<\/p>\n
\nCosturile majore ce trebuie luate \u00een calcul atunci c\u00e2nd se decide s\u0103 se investeasc\u0103 \u00een solu\u0163ii IT sunt legate de selectarea furnizorului, de contractarea noilor tehnologii, de instalarea \u015fi integrarea sistemului, de administrarea acestuia, precum \u015fi de costurile opera\u0163ionale \u015fi cele de \u00eentre\u0163inere \u015fi modernizare. Selectarea furnizorului \u015fi integrarea tehnologiilor \u00eenseamn\u0103 mai bine de 50% din bugetul necesar unei asemenea implement\u0103ri.<\/p>\n
\n\u201cIndiferent c\u0103 firma caut\u0103 o solu\u0163ie multi-point sau o platform\u0103 all-in-one, costul de selec\u0163ie a furnizorului este similar \u00een ambele cazuri. Diferen\u0163a major\u0103 este reprezentat\u0103 de costurile ini\u0163iale de instalare \u015fi integrare a solu\u0163iilor all-in-one, ce pot fi cu cel pu\u0163in 15% mai mici dec\u00e2t \u00een cazul solu\u0163iilor multi-point\u201d, a spus Marcin Grygielski.<\/p>\n","protected":false},"excerpt":{"rendered":"
Centrele de contact care folosesc platforme de solu\u0163ii software complexe, de tipul \u201call-in-one\u201d furnizate de o singur\u0103 companie de software, \u00ee\u015fi pot reduce costurile opera\u0163ionale anuale per agent cu p\u00e2n\u0103 la 50% prin compara\u0163ie cu centrele care utilizeaz\u0103 un sistem compus din solu\u0163ii ale mai multor furnizori, potrivit estim\u0103rilor Interactive Intelligence Group, companie care furnizeaz\u0103 solu\u0163ii integrate pentru comunica\u0163ii de business.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[33082,235,272,15437,1169,7283,7585,32766,22099,7978,13982,8316,7287,447,10911],"class_list":["post-79972","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-agent","tag-business","tag-companie","tag-comparatie","tag-comunicatii","tag-costuri","tag-estimari","tag-folosire","tag-furnizare","tag-furnizori","tag-integrare","tag-reducere","tag-sistem","tag-soft","tag-solutii"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/79972","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=79972"}],"version-history":[{"count":1,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/79972\/revisions"}],"predecessor-version":[{"id":93125,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/79972\/revisions\/93125"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=79972"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=79972"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=79972"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}