Companiile din telecomunica\u0163ii, IT, domeniul bancar, asigur\u0103ri \u015fi, respectiv, retail sunt cei mai mari clien\u0163i ai call-centerelor la nivel global, iar \u00een Rom\u00e2nia se reg\u0103se\u015fte acela\u015fi tipar.<\/p>\n
“Criza din 2009- 2010 nu a determinat schimb\u0103ri \u00een ceea ce prive\u015fte structura clien\u0163ilor din domeniul nostru \u015fi nici actuala perioad\u0103 dificil\u0103 prin care trece UE nu va aduce modific\u0103ri \u00een acest sens; recesiunea pe care o \u00eenfrunt\u0103 Zona Euro \u015fi dificult\u0103\u0163ile din UE vor stimula \u00eens\u0103 o dat\u0103 \u00een plus industria de outsourcing la nivel mondial, \u00een condi\u0163iile imperative ale reducerii cheltuielilor \u015fi optimiz\u0103rii proceselor de business”, a ar\u0103tat Vladimir Sterescu, country manager al companiei americane CGS, cel mai mare furnizor de solu\u0163ii de outsourcing din Rom\u00e2nia. “Rom\u00e2nia trebuie s\u0103 profite de aceast\u0103 tendin\u0163\u0103 \u015fi s\u0103 atrag\u0103 c\u00e2t mai mul\u0163i clien\u0163i; este un moment foarte bun ca to\u0163i juc\u0103torii din domeniu s\u0103 ac\u0163ioneze \u00een for\u0163\u0103 \u00een acest sens, astfel \u00eenc\u00e2t s\u0103 stabiliz\u0103m o imagine de “hub regional” pentru serviciile de outsourcing de calitate”, a precizat Sterescu.<\/p>\n
Pentru urm\u0103torii doi ani, \u015feful CGS anticipeaz\u0103 mi\u015fc\u0103ri ample \u00een pia\u0163\u0103, at\u00e2t la nivelul companiilor, c\u00e2t \u015fi al \u0163\u0103rilor cu pozi\u0163ii importante \u00een domeniu, Rom\u00e2nia av\u00e2nd poten\u0163ialul uman \u015fi tehnologic s\u0103 profite de contextul favorabil al industriei. “Trebuie \u00eens\u0103 o abordare agresiv\u0103 de v\u00e2nz\u0103ri \u015fi promovare at\u00e2t la nivelul fiec\u0103rei companii de profil, c\u00e2t \u015fi prin canalele oficiale prin care competen\u0163ele locale \u015fi industriile de interes pot fi sus\u0163inute pe pie\u0163ele externe”, a mai spus Vladimir Sterescu.<\/p><\/p>\n","protected":false},"excerpt":{"rendered":"
Pia\u0163a rom\u00e2neasc\u0103 de servicii de call-center s-a cifrat la aproximativ 200 de milioane de euro \u00een 2012, cu o rat\u0103 medie anual\u0103 de cre\u015ftere de 10-15%, estimeaz\u0103 Vladimir Sterescu, country manager al companiei americane de profil CGS.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[2286,133,98],"class_list":["post-76526","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-call-center","tag-country-manager","tag-romania"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/76526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=76526"}],"version-history":[{"count":1,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/76526\/revisions"}],"predecessor-version":[{"id":89921,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/76526\/revisions\/89921"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=76526"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=76526"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=76526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}