{"id":45888,"date":"2011-02-17T09:50:00","date_gmt":"2011-02-17T09:50:00","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=45888"},"modified":"2026-04-02T19:35:20","modified_gmt":"2026-04-02T19:35:20","slug":"viata-intr-un-call-center-cum-se-disciplineaza-studentii-dupa-un-program-corporatist","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=45888","title":{"rendered":"Viata intr-un call center: cum se \u201edisciplineaza\u201d studentii dupa un program corporatist"},"content":{"rendered":"

Programul incepe dimineata la ora 9 si se incheie dupa fix 8
\nore, cronometrate la secunda odata cu logarea la un telefon, timp
\nin care angajatii trebuie sa dea un anumit numar de telefoane.
\nExista si ture de noapte pentru cei care trebuie sa sune clienti
\ndin SUA, de exemplu. Angajatii cu norma intreaga au patru pauze de
\ncate 15 minute fiecare, insa nu toti au pauza in acelasi timp.
\nBirourile sunt de tip palier, unde pot fi si 40 de oameni, toti cu
\ncasti la urechi si vorbind fiecare limbi diferite, sub ochii
\nvigilenti ai unui supraveghetor. “Tii seama de incadrarea in timp,
\nlimita fiecarui apel, repectiv eficienta, adica incerci sa castigi
\nclienti, sa inchei si sa reziliezi contracte prin cat mai putine
\napeluri”, spune Elena R., absolventa a Facultatii de Limbi Straine,
\nsectia romana-araba. In medie, un apel trebuie sa dureze cam patru
\nminute. “Daca iti inchide in nas nu-i bine deloc, daca dureaza mai
\nmult convorbirea, iar nu-i bine, inseamna ca nu esti convingator”,
\narata Elena R.<\/p>\n

Cititi mai multe<\/a> pe www.gandul.info<\/p>\n","protected":false},"excerpt":{"rendered":"

Aproximativ 15.000 de romani lucreaza in prezent in call centere, fata de 5.000 cat erau in 2007. In general, circa 80% dintre angajatii din acest domeniu sunt studenti, incepatorii primind salarii cuprise intre 700 si 1.200 lei net, la care se adauga comisioane din vanzare – in cazul in care este vorba despre un call center ce are ca obiect de activitate vanzarea de produse sau de servicii prin telefon -, plus tichete de masa si abonamente la clinici medicale.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[9329,7981,7367,7203,7745,7900],"class_list":["post-45888","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-angajari","tag-firme","tag-forta-de-munca","tag-resurse-umane","tag-specialisti","tag-studenti"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/45888","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=45888"}],"version-history":[{"count":1,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/45888\/revisions"}],"predecessor-version":[{"id":63302,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/45888\/revisions\/63302"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=45888"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=45888"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=45888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}