{"id":244002,"date":"2026-01-09T19:49:24","date_gmt":"2026-01-09T19:49:24","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=244002"},"modified":"2026-01-09T19:49:24","modified_gmt":"2026-01-09T19:49:24","slug":"100-tineri-manageri-de-top-luiza-stupcanu-senior-customer-support-team-leader-olx","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=244002","title":{"rendered":"100 Tineri manageri de top. Luiza Stupcanu, Senior Customer Support Team Leader, OLX"},"content":{"rendered":"

\nSenior Customer Support Team Leader, OLX<\/strong><\/p>\n

\n39 de ani<\/strong><\/p>\n

\n

\nDintr-un rol de entry-level \u00een Customer Support, a crescut pas cu pas \u00een cadrul OLX, d\u00e2nd valoare fiec\u0103rui job prin modul \u00een care l-a abordat. Azi coordoneaz\u0103 echipe de CS la nivel na\u0163ional, \u00eentr-un peisaj dominat de AI \u015fi automatizare. Provocarea nu mai e doar tehnic\u0103 \u2013 e uman\u0103. Visul ei? S\u0103 r\u0103m\u00e2n\u0103 \u00een locul potrivit, acolo unde poate construi cu sens.<\/p>\n

\n <\/p>\n

\nSTART CU IMPACT<\/strong><\/p>\n

\n

\nAi dat-o \u00een bar\u0103? Perfect. Poveste\u015fte-ne. Care a fost cea mai mare gre\u015feal\u0103 din carier\u0103 \u015fi lec\u0163ia pe care n-o vei uita niciodat\u0103?<\/em><\/p>\n

\n

\nCred c\u0103 e inevitabil s\u0103 nu faci gre\u015feli, mai ales la \u00eenceput. \u00cen cazul meu n-a\u015f zice c\u0103 a existat o gre\u015feal\u0103 epic\u0103, ci mai degrab\u0103 gre\u015felile clasice de \u00eencep\u0103tor, cum ar fi tendin\u0163a spre micromanagement \u015fi convingerea c\u0103 trebuie sa controlezi totul. E interesant cum de multe ori gre\u015fim tocmai din teama de a nu gre\u015fi :).<\/p>\n

\n

\nGre\u015feal\u0103 vs. e\u015fec: unde tragi linia?
\n\u015ei ce \u00eenseamn\u0103, de fapt, e\u015fecul pentru tine?<\/em><\/p>\n

\n

\nA\u015f zice c\u0103 gre\u015feala e doar o experien\u0163\u0103 care a avut un alt efect dec\u00e2t cel dorit \u015fi care are valoare prin ceea ce \u00eenve\u0163i\/\u00een\u0163elegi din ea. E\u015fecul, \u00een schimb, mi se pare c\u0103 are alt\u0103 greutate \u015fi poate da impresia c\u0103 nu mai exist\u0103 cale de \u00eentoarcere sau c\u0103 lucrurile nu mai pot fi reparate. \u00cens\u0103, dac\u0103 stai \u015fi te g\u00e2nde\u015fti, \u00een business sunt pu\u0163ine lucruri care chiar nu au rezolvare, at\u00e2ta timp c\u00e2t nu renun\u0163i la proiect. Altfel zis, ar trebui c\u00e2t mai des sa challenge-uim perspectiva de e\u015fec \u015fi s\u0103 fim aten\u0163i s\u0103 nu ne autosabot\u0103m cu etichete care au mai mult\u0103 leg\u0103tur\u0103 cu fricile noastre dec\u00e2t cu realitatea.<\/p>\n

\nCred c\u0103 felul \u00een care ne raport\u0103m \u015fi reac\u0163ion\u0103m la o gre\u015feal\u0103 o poate transforma \u00eentr-o experien\u0163\u0103 util\u0103 sau
\n\u00eentr-un e\u015fec.<\/p>\n

\n <\/p>\n

\nSTIL & INFLUEN\u0162\u0102<\/strong><\/p>\n

\n

\nCum arat\u0103 stilul t\u0103u de leadership?
\n\u015ei ce oameni sau momente te-au format ca lider?<\/em><\/p>\n

\n

\nCred c\u0103 sunt dou\u0103 elemente care mi-au influen\u0163at semnificativ stilul de leadership.<\/p>\n

\nPe de o parte, este vorba despre primul manager pe care l-am avut \u00een OLX, care m-a inspirat foarte tare \u015fi m-a \u00eenv\u0103\u0163at ce \u00eenseamn\u0103 s\u0103 creezi valoare prin felul \u00een care \u00eei aju\u0163i pe ceilal\u0163i, cu autenticitate, onestitate \u015fi cu puterea exemplului personal.<\/p>\n

\nPe de alt\u0103 parte, sunt colegii din echipa pe care am coordonat-o, \u015fi \u00eempreun\u0103 cu care simt c\u0103 am crescut \u015fi m-am format \u00een anii ace\u015ftia. Nu cred c\u0103 m\u0103 \u00eencadrez 100% \u00eentr-unul din stilurile de leadership consacrate, a\u015f zice c\u0103 mai degrab\u0103 manifest un stil care se pliaz\u0103 pe nevoia de moment \u015fi pe nivelul de \u00eencredere existent sau nu fa\u0163\u0103 de echip\u0103.<\/p>\n

\n\u00cens\u0103 dintre stilurile de leadership consacrate cel mai mult rezonez cu cel participativ sau democrat.<\/p>\n","protected":false},"excerpt":{"rendered":"

Senior Customer Support Team Leader, OLX 39 de ani Dintr-un rol de entry-level \u00een Customer Support, a crescut pas cu pas \u00een cadrul OLX, d\u00e2nd valoare fiec\u0103rui job prin modul \u00een care l-a abordat. Azi coordoneaz\u0103 echipe de CS la nivel na\u0163ional, \u00eentr-un peisaj dominat de AI \u015fi automatizare. Provocarea nu mai e doar tehnic\u0103 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[511,571,7211],"tags":[12239,62343,37311],"class_list":["post-244002","post","type-post","status-publish","format-standard","hentry","category-afaceri","category-business-hi-tech","category-comert","tag-100-tineri-manageri-de-top","tag-luiza-stupcanu","tag-olx"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/244002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=244002"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/244002\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=244002"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=244002"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=244002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}