\nSalesforce, unul dintre liderii globali \u00een domeniul solu\u0163iilor CRM (Customer Relationship Management \u2013 managementul rela\u0163iilor cu clien\u0163ii), a redus 4.000 de posturi din departamentul de suport clien\u0163i. Solu\u0163iile CRM ajut\u0103 companiile s\u0103 gestioneze interac\u0163iunile cu clien\u0163ii, s\u0103 centralizeze date \u015fi s\u0103 automatizeze procesele de v\u00e2nz\u0103ri \u015fi suport, scrie CNBC.<\/p>\n
\n\u201eAm redus num\u0103rul de angaja\u0163i de la 9.000 la aproximativ 5.000, pentru c\u0103 am nevoie de mai pu\u0163ini oameni\u201d, a explicat Benioff, eviden\u0163iind rolul inteligen\u0163ei artificiale (AI) \u00een eficientizarea opera\u0163iunilor Salesforce.<\/p>\n
\nCompania a investit masiv \u00een tehnologie \u015fi a dezvoltat ceea ce nume\u015fte \u201eAgentforce\u201d, un sistem de robo\u0163i care preiau o parte semnificativ\u0103 din activitatea serviciului clien\u0163i.<\/p>\n
\n\u201eDatorit\u0103 beneficiilor \u015fi eficien\u0163ei oferite de Agentforce, am observat o sc\u0103dere a num\u0103rului de cazuri de suport gestionate, astfel c\u0103 nu mai este nevoie s\u0103 complet\u0103m activ rolurile de inginer suport\u201d, a transmis Salesforce \u00eentr-un comunicat c\u0103tre NBC Bay Area.<\/p>\n
\nReducerea de personal intervine dup\u0103 ce Benioff a anun\u0163at \u00een var\u0103 c\u0103 AI realizeaz\u0103 p\u00e2n\u0103 la 50% din activitatea companiei, care are sediul central \u00een San Francisco.<\/p>\n
\nExper\u0163i \u00een resurse umane atrag aten\u0163ia c\u0103 schimbarea nu este izolat\u0103. Laurie Ruettimann, consultant HR, spune c\u0103 AI afecteaz\u0103 locuri de munc\u0103 \u00een mai multe industrii \u015fi recomand\u0103 angaja\u0163ilor s\u0103 \u00ee\u015fi dezvolte competen\u0163e noi: \u201eDac\u0103 re\u0163eaua ta profesional\u0103 putea s\u0103-\u0163i ofere un loc de munc\u0103, ar fi f\u0103cut-o deja. Este responsabilitatea fiec\u0103ruia s\u0103-\u015fi extind\u0103 orizonturile \u015fi s\u0103 \u00eent\u00e2lneasc\u0103 oameni noi.\u201d<\/p>\n
\nAnalistul Ed Zitron consider\u0103 \u00eens\u0103 c\u0103 AI este adesea folosit ca pretext de companiile tech care au angajat excesiv \u00een timpul pandemiei.<\/p>\n
\n\u201eEste vorba de o mentalitate \u2018cre\u015ftere cu orice pre\u0163\u2019. Singurul lucru care conteaz\u0103 este cre\u015fterea, chiar dac\u0103 asta afecteaz\u0103 vie\u0163ile oamenilor sau calitatea produsului\u201d, a spus Zitron.<\/p>\n
\nAceast\u0103 mi\u015fcare marcheaz\u0103 un punct de cotitur\u0103 pentru Salesforce, care, pe m\u0103sur\u0103 ce integreaz\u0103 tot mai mult AI \u00een opera\u0163iunile sale, trebuie s\u0103 echilibreze eficien\u0163a tehnologic\u0103 cu impactul asupra angaja\u0163ilor.<\/p>\n","protected":false},"excerpt":{"rendered":"
Salesforce, unul dintre liderii globali \u00een domeniul solu\u0163iilor CRM (Customer Relationship Management \u2013 managementul rela\u0163iilor cu clien\u0163ii), a redus 4.000 de posturi din departamentul de suport clien\u0163i. Solu\u0163iile CRM ajut\u0103 companiile s\u0103 gestioneze interac\u0163iunile cu clien\u0163ii, s\u0103 centralizeze date \u015fi s\u0103 automatizeze procesele de v\u00e2nz\u0103ri \u015fi suport, scrie CNBC. \u201eAm redus num\u0103rul de angaja\u0163i de […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[19913,30016,275,6266,80,451,34],"class_list":["post-240096","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-descoperire","tag-gigant","tag-inlocuire","tag-oameni","tag-refuz","tag-roboti","tag-salarii"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/240096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=240096"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/240096\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=240096"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=240096"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=240096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}