\nUn jurnalist al publica\u0163iei americane Inc.com poveste\u015fte cum un sfat de-al lui Warren Buffett l-a ajutat s\u0103 evite un conflict cu un specialist de instalare de aer condi\u0163ionat. Acesta din urm\u0103 trebuia s\u0103 finalizeze o lucrare \u00eentr-o proprietate \u00eenchiriat\u0103 aflat\u0103 \u00een renovare. Nu a ap\u0103rut. Jurnalistul a sunat. A l\u0103sat mesaj vocal. A trimis SMS, a insistat \u015fi a doua zi \u015fi nu a ob\u0163inut nicio reac\u0163ie. <\/p>\n
\n\u00cen a treia zi, era gata s\u0103 lase un mesaj nu tocmai prietenos, dar \u015fi-a amintit de un sfat pe care Warren Buffett spune c\u0103 l-a \u00eenv\u0103\u0163at de la Tom Murphy, fost CEO al Capital Cities Communications:<\/p>\n
\n\n\u201e\u00cei po\u0163i spune oricui s\u0103 se duc\u0103 naibii\u2026 m\u00e2ine.\u201d<\/p>\n<\/blockquote>\n
\nBuffett explic\u0103:
\n\u2013 \u201eE un sfat extraordinar, mai ales c\u00e2nd po\u0163i strica totul \u00een via\u0163a ta \u00een 30 de secunde, scriind un mesaj la nervi pe computer. Nu po\u0163i \u015fterge asta.\u201d
\n\u2013 \u201eDac\u0103 a\u015ftep\u0163i p\u00e2n\u0103 m\u00e2ine, nu pierzi op\u0163iunea.\u201d<\/p>\n\nA\u015fa c\u0103 jurnalistul s-a limitat s\u0103 spun\u0103 c\u0103 \u00eencearc\u0103 s\u0103 ia leg\u0103tura pentru o actualizare de status \u015fi c\u0103 sper\u0103 c\u0103 totul este \u00een regul\u0103. Mai t\u00e2rziu, l-a sunat: mama lui avusese un accident vascular cerebral \u015fi \u00ee\u015fi petrecuse ultimele zile la spital.<\/p>\n
\nDac\u0103 ceda impulsului, ar fi spus c\u0103 acel meseria\u015f este neserios, neprofesionist, nesigur. Dar putea critica doar serviciul \u2014 s\u0103 spun\u0103 c\u0103 absen\u0163a lui a dat peste cap calendarul, c\u0103 a pus \u00een pericol data mut\u0103rii chiria\u015fului. \u00cen termeni de leadership, ar fi putut critica comportamentul, nu persoana.<\/p>\n
\nIar ultimul sfat al lui Buffett e simplu:<\/p>\n
\n\n\u201eAm cunoscut oameni boga\u0163i care au murit f\u0103r\u0103 prieteni, chiar \u015fi f\u0103r\u0103 familie. Nu am cunoscut niciodat\u0103 pe cineva fundamental bun care s\u0103 fi murit f\u0103r\u0103 prieteni. \u015ei diferen\u0163a asta conteaz\u0103 enorm \u00een via\u0163\u0103.\u201d<\/p>\n<\/blockquote>\n
\nJurnalistul mai spune c\u0103, dac\u0103 nu ar i reu\u015fit s\u0103 dea de el \u00eenc\u0103 dou\u0103 zile, ar fi putut l\u0103sa un mesaj dur. Sau ar fi putut spune: \u201eNu am reu\u015fit s\u0103 v\u0103 contactez de c\u00e2teva zile \u015fi sper c\u0103 sunte\u0163i bine. Cum nu \u015ftiu care este termenul, vom apela la alt contractor pentru finalizarea lucr\u0103rii. C\u00e2nd ave\u0163i ocazia, v\u0103 rog s\u0103-mi r\u0103spunde\u0163i.\u201d<\/em><\/p>\n
\nDirect, clar \u015fi \u2014 mai ales \u2014 amabil.<\/p>\n
\nPentru c\u0103 bun\u0103tatea este o recompens\u0103 \u00een sine \u015fi, de multe ori, nu \u015ftim prin ce trece cel\u0103lalt.<\/p>\n
\n <\/p>\n","protected":false},"excerpt":{"rendered":"
Un jurnalist al publica\u0163iei americane Inc.com poveste\u015fte cum un sfat de-al lui Warren Buffett l-a ajutat s\u0103 evite un conflict cu un specialist de instalare de aer condi\u0163ionat. Acesta din urm\u0103 trebuia s\u0103 finalizeze o lucrare \u00eentr-o proprietate \u00eenchiriat\u0103 aflat\u0103 \u00een renovare. Nu a ap\u0103rut. Jurnalistul a sunat. A l\u0103sat mesaj vocal. A trimis SMS, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[10058,13243,21816,544,9319,16662,10520,80,11055],"class_list":["post-239214","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-aer-conditionat","tag-ajutor","tag-americane","tag-conflict","tag-finalizare","tag-jurnalist","tag-mesaj","tag-refuz","tag-warren-buffett"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/239214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=239214"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/239214\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=239214"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=239214"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=239214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}