{"id":233593,"date":"2025-01-28T13:02:56","date_gmt":"2025-01-28T13:02:56","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=233593"},"modified":"2025-01-28T13:02:56","modified_gmt":"2025-01-28T13:02:56","slug":"drumul-unei-romace-care-a-reusit-sa-parcurga-drumul-de-la-entry-level-la-o-pozitie-de-coordonare-a-activitatilor-unei-companii-in-mai-multe-tari","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=233593","title":{"rendered":"Drumul unei rom\u00e2ce care a reu\u015fit s\u0103 parcurg\u0103 drumul de la entry level la o pozi\u0163ie de coordonare a activit\u0103\u0163ilor unei companii \u00een mai multe \u0163\u0103ri"},"content":{"rendered":"

\nCum se construie\u015fte pas cu pas o carier\u0103 de la nivel de agent de suport clien\u0163i p\u00e2n\u0103 la o func\u0163ie de coordonare a activit\u0103\u0163ilor din mai multe \u0163\u0103ri, \u00een Business Process Outsourcing (BPO) \u015fi Shared Service Center, a povestit \u00een cadrul celei mai recente edi\u0163ii a evenimentului Meet the CEO Corina Tiu, Vicepre\u015fedinte de Opera\u0163iuni \u00een cadrul TELUS Digital Rom\u00e2nia, Germania, Polonia, Slovacia \u015fi Bosnia \u015fi Her\u0163egovina. Se declar\u0103 o pasionat\u0103 a domeniului, cu o curiozitate permanent\u0103 pentru a \u00eenv\u0103\u0163a lucRuri noi, pasionat\u0103 de muzic\u0103 \u015fi dans, de lectur\u0103 din sfere variate \u2013 de la strategie \u015fi arta feng shui p\u00e2n\u0103 la fizic\u0103 cuantic\u0103. Felul \u00een care poate influen\u0163a afacerile \u015fi evolu\u0163ia profesional\u0103 a echipelor cu care lucreaz\u0103 sunt cele mai importante motiva\u0163ii care au catalizat parcursul s\u0103u profesional.<\/strong><\/p>\n

\n\u201eFi\u015fa postului spune c\u0103 sunt vicepre\u015fedinte de opera\u0163iuni.\u00cemi place s\u0103 spun c\u0103 sunt un pasionat al domeniului\u201d, r\u0103spunde Corina Tiu la prima \u00eentrebare din cadrul discu\u0163iei Meet the CEO. Vorbe\u015fte clar, hot\u0103r\u00e2t, glume\u015fte des \u015fi asociaz\u0103 cuv\u00e2ntul \u201epasiune\u201d cu jobul, dezvoltarea personal\u0103, hobby-uri ca cititul, muzica, dansul, turismul, sau chiar pantofii stiletto.<\/p>\n

\nA p\u0103\u015fit \u00een domeniul numit acum outsourcing de afaceri sau servicii partajate \u00een urm\u0103 cu 17 ani. \u201eAm avut norocul s\u0103 \u00eenv\u0103\u0163 de la nivelul de agent de call center, a\u015fa cum se numea atunci. TELUS Digital este o corpora\u0163ie interna\u0163ional\u0103 care \u00een acest moment are peste 75.000 de oameni pe toate continentele, compania-mam\u0103 fiind canadian\u0103.\u201d \u00cen Rom\u00e2nia, compania a intrat \u00een 2012, prin achizi\u0163ia CallPoint New Europe de c\u0103tre TELUS International, corpora\u0163ia numindu-se acum TELUS Digital. CallPoint New Europe avea \u00een Bucure\u015fti un centru de suport clien\u0163i \u00eenfiin\u0163at \u00een 2007, cu 900 de angaja\u0163i \u00een Bulgaria \u015fi Rom\u00e2nia. Compania are sedii \u00een Bucure\u015fti \u015fi Bra\u015fov, iar spa\u0163iul de lucru din Craiova a fost \u00eenchis \u00een 2024, dar angaja\u0163ii lucreaz\u0103 remote, pentru c\u0103 proiectele \u015fi clien\u0163ii au r\u0103mas \u00een portofoliul TELUS Digital.<\/p>\n

\nAbsolvent\u0103 a Facult\u0103\u0163ii de Management Turistic \u015fi Comercial din Timi\u015foara, Corina Tiu poveste\u015fte c\u0103 \u00een primii ani ai carierei nici nu \u00ee\u015fi imagina c\u0103 parcursul s\u0103u profesional va fi construit \u00eentr-un domeniu complet diferit. \u201e\u00cen 2008, dup\u0103 cum ne aducem \u00eenc\u0103 \u00een minte, am avut parte de acea criz\u0103 financiar\u0103 care a\u015f putea spune c\u0103 a lovit r\u0103u industria turismului. Poate a fost una dintre industriile care au suferit cel mai mult \u015fi am f\u0103cut o redirec\u0163ionare la momentul respectiv, necunosc\u00e2nd ce \u00eenseamn\u0103 neap\u0103rat BPO \u015fi mai degrab\u0103 din necesitate.\u201d \u00cen noiembrie 2008 s-a angajat ca agent de call center la Bosch Service Solution, \u00een Timi\u015foara. Jobul ini\u0163ial \u00een domeniu era de helpdesk tehnic, pe limba italian\u0103, dup\u0103 un training de vreo dou\u0103-trei s\u0103pt\u0103m\u00e2ni cu suita Microsoft \u00een tot ceea ce \u00eenseamn\u0103 Word, PowerPoint, Excel \u015fi altele. \u201ePrimul meu apel a fost un domn chiar \u00een fabrica Bosch, pe banda de produc\u0163ie, \u015fi am f\u0103cut remote control. Pe calculatorul lui era un ecran negru cu un punct alb. L-am \u00eentrebat: \u00abNu lucra\u0163i \u00een Excel?\u00bb Era clar c\u0103 nu \u015ftiam ce s\u0103 fac, eram complet debusolat\u0103. Acesta a fost primul meu apel, primul meu contact cu ceea ce \u00eenseamn\u0103 customer service, suport pentru client, suport tehnic.\u201d <\/p>\n

\n

\nMomentul \u00een care un manager se uit\u0103 doar la cifre mi se pare foarte grav. Cifrele le fac oamenii, tot noi le facem. Am v\u0103zut echipe extrem de performante, care livrau ceea ce eu numesc superficial, \u015fi am v\u0103zut echipe \u00eenchegate, cu manageri foarte buni, cu lideri buni, vizionari, care \u00eentr-adev\u0103r se duceau \u00eentr-o zon\u0103 cu totul diferit\u0103 ca performan\u0163\u0103.<\/span><\/strong><\/p>\n

\n

\nCITITI AICI MATERIALUL INTEGRAL<\/a><\/p>\n

<\/p>\n

\nInvita\u0163ii Meet the CEO: Din martie 2010, c\u00e2nd a avut loc prima edi\u0163ie a MEET THE CEO, Business Magazin i-a avut pe copert\u0103 pe c\u00e2\u0163iva dintre cei mai importan\u0163i CEO din Rom\u00e2nia. Participan\u0163ii la edi\u0163iile precedente au fost:<\/span><\/strong><\/p>\n

\n <\/p>\n

\nMariana Gheorghe (ex-Omv Petrom)
\nLiliana Solomon (ex-Vodafone Rom\u00e2nia)
\nMi\u015fu Negri\u0163oiu (ex-Ing Bank Rom\u00e2nia)
\nSadoukhas Meralyiev (ex-Rompetrol)
\nYorgos Ioannidis (ex-Romtelecom)
\nRadu Gra\u0163ian Ghe\u0163ea (Cec Bank)
\nDusan Wilms (ex-Metro Cash & Carry Rom\u00e2nia)
\nJ\u00e9r\u00f4me Olive (ex-Automobile Dacia)
\nFrank Hajdinjak (E.On Rom\u00e2nia)
\nMihai Rohan (ex-Carpatcement Holding)
\nDan \u015eucu (Mobexpert)
\nJan Veskrna (ex-Cez Rom\u00e2nia)
\nInaki Berroeta (ex-Vodafone Rom\u00e2nia)
\nLuca D\u2019agnese (Enel Rom\u00e2nia)
\nStefanos Theocharopoulos (ex-Cosmote \u015fi Romtelecom)
\nRobert Popescu (A&D Pharma)
\nRobert Rekkers (ex-Banca Transilvania)
\nRadu Timi\u015f (Cris-Tim)
\nCornelia Coman (ex-Ing Asigur\u0103ri de Via\u0163\u0103)
\nJean-Fran\u00e7ois Fallacher (ex-Orange)
\nRadu Georgescu (Gecad)
\nDoina Vornicu (Cez Distribu\u0163ie)
\nSergiu Bogdan Oprescu (Alpha Bank)
\nHenk Paardekooper (Rbs)
\nVioleta Ciurel (ex-Axa Life Insurance Rom\u00e2nia)
\nAnthony C. Hassiotis (Bancpost)
\n\u015eerban Toader (ex-Kpmg)
\nTeodor Alexandrescu (ex-Metropolitan Life Rom\u00e2nia)
\nCorneliu Bodea (Adrem Invest)
\nFlorin Talpe\u015f \u015fi Bogdan Dumitru (Bitdefender)
\nBogdan Padiu (Teamnet)
\nBram Boon (ex-Ing Asigur\u0103ri de Via\u0163\u0103 Rom\u00e2nia)
\nNikolai Beckers (Romtelecom \u015fi Cosmote)
\nFrancisc Peli (Pelifilip)
\nLudwik Sobolewski (Bvb)
\nNicolas Maure (Dacia \u015fi Renault Rom\u00e2nia)
\nStephane Batoux (ex-Coca-Cola Hbc)
\nGreg Konieczny (Fondul Proprietatea)
\nDaniela Lulache (Nuclearelectrica)
\nDaniel Boaje (Mcdonald\u2019s Rom\u00e2nia)
\nLiviu Dan Dr\u0103gan (Totalsoft)
\nRavinder Takkar (ex-Vodafone)
\nEmilia Bunea (Metropolitan Life)
\nRemus Borza (Euro Insol)
\nVladimir Sterescu (Computer Generated Solutions)
\nMartin Zmelik (Cez Romania)
\nToni Volpe (Enel Romania)
\nBoris Billich (ex-Mercedes-Benz Rom\u00e2nia)
\nTatian Diaconu (Immochan)
\nCosmin Vladimirescu (Mastercard)
\nLevent Yuksel (ex-Pepsico)
\nHezi Shayb (ex-New Kopel Group)
\nEmilia Bunea (Metropolitan Life)
\nYves Caracatzanis (Grup Renault Rom\u00e2nia)
\nTal Lahav (New Kopel Group)
\nJaak Mikkel (Coca-Cola Hbc)
\nMartin Zmelik (Cez Rom\u00e2nia)
\nEric Stab (Engie)
\nBranislav Bibic (Philip Morris Rom\u00e2nia)
\nBogdan Ion (Ey)
\nMark Hilton (Sphera Franchise Group)
\nAndre Vivan Da Silva (Gsk Rom\u00e2nia)
\nIonu\u0163 Simion (PwC Rom\u00e2nia)
\nCosmin Vladimirescu (Mastercard Rom\u00e2nia)
\nMurielle Lorilloux (Vodafone)
\nM\u0103d\u0103lin Mihailovici (Veolia Rom\u00e2nia)
\nDaniel Farmache (Electrogrup Infrastructure)
\nOnd\u0159ej \u0160af\u00e1\u0159 (Cez Rom\u00e2nia)
\nCamelia Ene (Mol Rom\u00e2nia)
\nVlad Ardeleanu (Superbet)
\nKent Orrgren (World Class Romania)
\nJohan Meyer (Fondulu Proprietatea, Franklin Templeton Investment Management Ltd Uk)
\nDimitrios Drisis (Adama Agricultural Solutions Rom\u00e2nia)
\nVioleta Luca (Microsoft Rom\u00e2nia)
\nBogdan Neac\u015fu (Arb \u015fi Ceo Cec Bank)
\nDrago\u015f Anastasiu (Grupul Eurolines Rom\u00e2nia)
\nDaniel Cuevas (Philip Morris Rom\u00e2nia)
\nMihaela B\u00eetu (Ing Bank Rom\u00e2nia)
\nVladan Pekovic (Telekom Romania)
\nHoria Cardo\u015f (Agroland)
\nGyula Fat\u00e9r (Otp Bank Rom\u00e2nia)
\nJulien Munch (Carrefour Rom\u00e2nia)
\nPhilippe Gabulon (Soci\u00e9t\u00e9 G\u00e9n\u00e9rale Global Solution Centre)
\nPaul Dr\u0103gan, (Mcdonald\u2019s \u00een Rom\u00e2nia)
\nC\u0103t\u0103lin T\u0103nase (Vantage Towers Rom\u00e2nia)
\nC\u0103t\u0103lina Dodu (T&T, Atos It Solutions And Services)
\nFrederico Monteiro (BAT)
\nVictor G\u00e2nsac (Safetech Innovations)
\nKuldeep Kaushik (CEO al NN Rom\u00e2nia)
\nJorge Araya (Director al Ariei Europa de Sud-Est din cadrul BAT & Director General, BAT Rom\u00e2nia)
\nZdenek Romanek (Pre\u015fedinte & CEO, Raiffeisen Bank Rom\u00e2nia)
\nAndrei Ursulescu (CEO, Scandia Food)
\nMihai Pe\u015fte (director general, Re\u0163ele Electrice)
\nVirgil \u015eoncutean (CEO, Allianz-\u0162iriac)<\/p>\n","protected":false},"excerpt":{"rendered":"

Cum se construie\u015fte pas cu pas o carier\u0103 de la nivel de agent de suport clien\u0163i p\u00e2n\u0103 la o func\u0163ie de coordonare a activit\u0103\u0163ilor din mai multe \u0163\u0103ri, \u00een Business Process Outsourcing (BPO) \u015fi Shared Service Center, a povestit \u00een cadrul celei mai recente edi\u0163ii a evenimentului Meet the CEO Corina Tiu, Vicepre\u015fedinte de Opera\u0163iuni […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510,698,16291,512],"tags":[19622,59531,16001,59532],"class_list":["post-233593","post","type-post","status-publish","format-standard","hentry","category-actualitate","category-cover-story","category-meet-the-ceo","category-revista-bm","tag-bpo","tag-corina-tiu","tag-meet-the-ceo","tag-telus-digital-romania"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/233593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=233593"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/233593\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=233593"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=233593"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=233593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}