{"id":228585,"date":"2024-07-15T15:56:22","date_gmt":"2024-07-15T15:56:22","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=228585"},"modified":"2024-07-15T15:56:22","modified_gmt":"2024-07-15T15:56:22","slug":"banca-transilvania-peste-50-dintre-solicitarile-primite-la-contact-center-customer-care-sunt-gestionate-prin-solutiile-interactive-bt-visual-help-si-bt-call-center-vizual","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=228585","title":{"rendered":"Banca Transilvania: Peste 50% dintre solicit\u0103rile primite la Contact Center &#038; Customer Care sunt gestionate prin solu\u0163iile interactive BT Visual Help \u015fi BT Call Center Vizual"},"content":{"rendered":"<p style=\"text-align: justify;\">\nBanca Transilvania \u00eenregistreaz\u0103 o cre\u015ftere constant\u0103 a num\u0103rului de clienti care aleg solu\u0163iile interactive de self-service, peste 50% dintre solicit\u0103rile de la Contact Center &#038; Customer Care fiind gestionate folosind solu\u0163iile interactive <a https:=\"\" www.bancatransilvania.ro=\"\">BT Visual Help<\/a> \u015fi <a comunicate-de-presa=\"\" https:=\"\" news=\"\" www.bancatransilvania.ro=\"\">BT Call Center Vizual<\/a>.<\/p>\n<p style=\"text-align: justify;\">\n\u00cen prima jum\u0103tate a anului, aproape 3 milioane de sesiuni vizuale au fost ini\u0163iate de clien\u0163ii b\u0103ncii.<\/p>\n<p style=\"text-align: justify;\">\n<a callvu.com=\"\" https:=\"\">CallVU<\/a>, companie cu sediul \u00een San Francisco \u015fi specializat\u0103 \u00een experien\u0163a clien\u0163ilor, este din 2019 partenerul principal al transform\u0103rii digitale a BT Contact Center &#038; Customer Care, cele dou\u0103 companii lans\u00e2nd &nbsp;\u00eempreun\u0103 BT Visual Help (2019) \u015fi BT Call Center Vizual (2022).<\/p>\n<p style=\"text-align: justify;\">\n\u201eColaborarea cu CallVU a contribuit esen\u0163ial la transformarea digital\u0103 a Direc\u0163iei Contact Center &#038; Customer Care, la cre\u015fterea capacit\u0103\u0163ii de gestionare a solicit\u0103rilor clien\u0163ilor no\u015ftri, precum \u015fi a gradului de digitalizare a acestora. Cu solu\u0163ii accesibile \u015fi interactive, clien\u0163ilor le este tot mai u\u015for s\u0103 g\u0103seasc\u0103 solu\u0163ii prin self-service. Practic, customer service s-a transformat \u00een digital customer experience\u201d, declar\u0103 Oana Ila\u015f, Director General Adjunct Retail Banking, Banca Transilvania.<\/p>\n<p style=\"text-align: justify;\">\nEcosistemul BT Contact Center &#038; Customer Care cuprinde canale de comunicare \u015fi colaborare multiple pentru clien\u0163ii care au nevoie de suport: telefon, email, chat \u015fi solu\u0163ii interactive de self-service.<\/p>\n<p style=\"text-align: justify;\">\n\u201cStudiile de pia\u0163\u0103 au ar\u0103tat constant preferin\u0163a publicului pentru op\u0163iuni eficiente de self-service\u201d, spune dr. Ori Faran, CEO CallVU. \u201cEchipa noastr\u0103 a colaborat foarte bine cu Banca Transilvania pentru a proiecta \u015fi implementa solu\u0163iile potrivite pentru clien\u0163i. Ne bucur\u0103m s\u0103 vedem c\u0103 un num\u0103r at\u00e2t de mare de clien\u0163i BT prefer\u0103 solu\u0163iile self-service deoarece un serviciu eficient contribuie esen\u0163al la fidelizarea clien\u0163ilor\u201d.<\/p>\n<p style=\"text-align: justify;\">\nBanca Transilvania are peste 4,3 milioane de clien\u0163i activi, iar 92% dintre ace\u015ftia sunt digitaliza\u0163i, folosind cel pu\u0163in o aplica\u0163ie de banking.<\/p>\n<p style=\"text-align: justify;\">\n&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Banca Transilvania \u00eenregistreaz\u0103 o cre\u015ftere constant\u0103 a num\u0103rului de clienti care aleg solu\u0163iile interactive de self-service, peste 50% dintre solicit\u0103rile de la Contact Center &#038; Customer Care fiind gestionate folosind solu\u0163iile interactive BT Visual Help \u015fi BT Call Center Vizual. \u00cen prima jum\u0103tate a anului, aproape 3 milioane de sesiuni vizuale au fost ini\u0163iate de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[13155,4126,8369,10911],"class_list":["post-228585","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-bt","tag-clienti","tag-service","tag-solutii"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/228585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=228585"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/228585\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=228585"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=228585"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=228585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}