\nNumeroase procese bancare pot fi digitalizate complet ast\u0103zi, \u00eembun\u0103t\u0103\u0163ind astfel eficien\u0163a \u015fi reduc\u00e2nd semnificativ timpul de procesare. Totu\u015fi, \u00een cazul interac\u0163iunilor complexe, unde suportul uman este esen\u0163ial, acesta trebuie s\u0103 r\u0103m\u00e2n\u0103 o component\u0103 crucial\u0103, este de p\u0103rere Alin Ro\u015fca, fondator \u015fi CEO al RepsMate \u2013 platform\u0103 AI pentru contact center.<\/p>\n
\n\u201cEste un serviciu premium s\u0103 oferi suport tehnic cu oameni. \u015ei lucrul acesta eu \u00eel prefer \u015fi mi-ar pl\u0103cea s\u0103 r\u0103m\u00e2n\u0103, chiar dac\u0103 \u00eemi plac canalele digitale. Cred c\u0103 oamenii, c\u00e2nd au o problem\u0103, vor s\u0103 vorbesc\u0103 cu al\u0163i oameni, nu cu robo\u0163i. Sunt procese care pot fi digitalizate complet, dar strict pe interac\u0163iunile complexe, \u00een care ai nevoie de suport uman, acestea ar trebui s\u0103 r\u0103m\u00e2n\u0103 \u00een zona clasic\u0103\u201d, a spus Alin Ro\u015fca \u00een cadrul conferintei ZF Bankers Summit 2024, Ziua 2.<\/p>\n
\nAlte declara\u0163ii:<\/strong><\/p>\n \n\u2666 RepsMate este un startup de tehnologie plecat din Rom\u00e2nia \u00een urm\u0103 cu patru ani. Suntem prezen\u0163i \u00een patru \u0163\u0103ri \u00een momentul de fa\u0163\u0103, \u015fi ce facem noi este s\u0103 ascult\u0103m clien\u0163ii. S\u0103 ascult\u0103m vocea clientului, aceea dat\u0103 care lipse\u015fte din tot ecosistemul de date pe care o companie le are, \u015fi pe care noi o aducem la suprafa\u0163\u0103. Putem s\u0103 identific\u0103m nevoile clien\u0163ilor, obiec\u0163ile clien\u0163ilor, motivele pentru care ei pleac\u0103 sau poten\u0163ialul ca ace\u015ftia s\u0103 plece. Oferim aceste date companiilor, pentru ca ele s\u0103 se poat\u0103 adapta \u015fi s\u0103 poat\u0103 lua decizii \u00een timp real.<\/p>\n \n\u2666 Studii recente arat\u0103 c\u0103 1 din 3 clien\u0163i renun\u0163\u0103 la o companie \u00een urma unei singure interac\u0163iuni mai nepl\u0103cute, \u015fi 86% dintre clien\u0163i ar pl\u0103ti mai mult pentru o experien\u0163\u0103 grozav\u0103.<\/p>\n \n\u2666 Poate c\u0103 ar trebui s\u0103 exite un proiect pilot \u00een care, de exemplu, 50 de agen\u0163i sun\u0103 o zi \u00eentreag\u0103 la clien\u0163i \u015fi \u00eei \u00eentreab\u0103 ce \u015fi-ar dori s\u0103 se \u00eembun\u0103t\u0103\u0163easc\u0103 \u00een rela\u0163ia cu banca, iar la finalul zilei structur\u0103m toat\u0103 informa\u0163ia \u015fi o trimitem institu\u0163iei financiare pentru a avea o privire mai clar\u0103 asupra clien\u0163ilor ei.<\/p>\n \n\u2666 Tehnologia AI – Toate companiile cu care noi vorbim se uit\u0103 \u00een zona de rentabilitatea investi\u0163iei, \u015fi toate investi\u0163iile pe care le fac sunt f\u0103cute \u00eentr-un mod inteligent, iar ca v\u00e2nz\u0103tor este obliga\u0163ia ta s\u0103 aju\u0163i clientul s\u0103 \u00een\u0163eleag\u0103 cum trebuie s\u0103 foloseasc\u0103 \u015fi cum poate s\u0103 foloseasc\u0103 tehnologia respectiv\u0103. Mai mult dec\u00e2t at\u00e2t, trebuie s\u0103-i demonstrezi zona de acurate\u0163e a modelelor de AI.<\/p>\n \n\u2666 Monitoriz\u0103m care sunt obiec\u0163iile clien\u0163ilor \u00een momentul \u00een care le promovezi o ofert\u0103 sau un serviciu. Agen\u0163ii nu au timp s\u0103 noteze toate aceste obiec\u0163ii. De aceea este nevoie de o tehnologie care s\u0103 poat\u0103 extrage \u00een mod automat aceste date. Astfel, companiile se pot \u00eentoarce la momentul potrivit, cu oferta potrivit\u0103, la un anumit tip de client, \u015fi pot cre\u015fte \u015fansele ca produsul respectiv s\u0103 fie cump\u0103rat.<\/p>\n \n <\/p>\n","protected":false},"excerpt":{"rendered":" Numeroase procese bancare pot fi digitalizate complet ast\u0103zi, \u00eembun\u0103t\u0103\u0163ind astfel eficien\u0163a \u015fi reduc\u00e2nd semnificativ timpul de procesare. Totu\u015fi, \u00een cazul interac\u0163iunilor complexe, unde suportul uman este esen\u0163ial, acesta trebuie s\u0103 r\u0103m\u00e2n\u0103 o component\u0103 crucial\u0103, este de p\u0103rere Alin Ro\u015fca, fondator \u015fi CEO al RepsMate \u2013 platform\u0103 AI pentru contact center. \u201cEste un serviciu premium s\u0103 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[58077,4126,201,58078,6266,204,19707],"class_list":["post-227840","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-alin-rosca","tag-clienti","tag-companii","tag-fondator-si-ceo-al-repsmate","tag-oameni","tag-tehnologie","tag-timp"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/227840","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=227840"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/227840\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=227840"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=227840"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=227840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}