\nInteligen\u0163a artificial\u0103 va duce la o nevoie \u201eminim\u0103\u201d de call center-uri \u00een cel mult un an, progresele rapide ale inteligen\u0163ei artificiale urm\u00e2nd s\u0103 schimbe o industrie \u00eentreag\u0103, spune directorul companiei indiene de IT Tata Consultancy Services, citat de FT. <\/p>\n
\nK Krithivasan, directorul general al TCS, a declarat pentru Financial Times c\u0103, de\u015fi \u201enu am v\u0103zut nicio reducere a locurilor de munc\u0103\u201d p\u00e2n\u0103 acum, adoptarea pe scar\u0103 mai larg\u0103 a inteligen\u0163ei artificiale generative \u00een r\u00e2ndul clien\u0163ilor multina\u0163ionali va revizui tipul de centre de asisten\u0163\u0103 pentru clien\u0163i care au creat locuri de munc\u0103 \u00een mas\u0103 \u00een \u0163\u0103ri precum India \u015fi Filipine.<\/p>\n
\n\u201e\u00centr-o faz\u0103 ideal\u0103, dac\u0103 m\u0103 \u00eentreba\u0163i pe mine, ar trebui s\u0103 existe un num\u0103r foarte mic de centre de apeluri primite care s\u0103 aib\u0103 deloc apeluri primite\u201d, a spus el. \u201eSuntem \u00eentr-o situa\u0163ie \u00een care tehnologia ar trebui s\u0103 fie capabil\u0103 s\u0103 prevad\u0103 un apel care vine \u015fi apoi s\u0103 abordeze proactiv punctul de durere al clientului.\u201d<\/p>\n
\nEl a spus c\u0103 chatbots vor putea \u00een cur\u00e2nd s\u0103 analizeze istoricul tranzac\u0163iilor unui client \u015fi s\u0103 fac\u0103 o mare parte din munca depus\u0103 de agen\u0163ii din centrele de apeluri. \u201eAcolo ne \u00eendrept\u0103m … .\u2009Nu cred c\u0103 suntem acolo ast\u0103zi – poate peste un an sau cam a\u015fa ceva”, a spus el.<\/p>\n
\nPerspectiva ca instrumentele de inteligen\u0163\u0103 artificial\u0103 generativ\u0103 care avanseaz\u0103 rapid s\u0103 \u00eenlocuiasc\u0103 multe tipuri de lucr\u0103tori cu guler alb, inclusiv agen\u0163ii din centrele de apeluri \u015fi dezvoltatorii de software, a alarmat factorii de decizie din \u00eentreaga lume.<\/p>\n
\n\u00cen India – un centru global pentru serviciile de back-office – peste 5 milioane de persoane lucreaz\u0103 \u00een domeniul IT \u015fi al externaliz\u0103rii proceselor de afaceri, potrivit grupului industrial Nasscom.<\/p>\n
\nTCS, o ramur\u0103 a conglomeratului indian Tata care lucreaz\u0103 cu multina\u0163ionalele pentru a le dezvolta sistemele IT, are peste 600.000 de angaja\u0163i proprii \u015fi venituri anuale de aproape 30 de miliarde de dolari.<\/p>\n
\n
\n <\/p>\n","protected":false},"excerpt":{"rendered":"
Inteligen\u0163a artificial\u0103 va duce la o nevoie \u201eminim\u0103\u201d de call center-uri \u00een cel mult un an, progresele rapide ale inteligen\u0163ei artificiale urm\u00e2nd s\u0103 schimbe o industrie \u00eentreag\u0103, spune directorul companiei indiene de IT Tata Consultancy Services, citat de FT. K Krithivasan, directorul general al TCS, a declarat pentru Financial Times c\u0103, de\u015fi \u201enu am v\u0103zut […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[232,449],"class_list":["post-226254","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-india","tag-inteligenta"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/226254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=226254"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/226254\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=226254"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=226254"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=226254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}