\nAlpha Bank Rom\u00e2nia a ad\u0103ugat o nou\u0103 func\u0163ionalitate asistentului virtual Dana, prin intermediul c\u0103reia clien\u0163ii persoane fizice vor putea s\u0103 interac\u0163ioneze cu banca pentru a efectua anumite solicit\u0103ri de tip self-service utiliz\u00e2nd webchat-ul.<\/p>\n
\n\u201ePlanul de dezvoltare pentru zona de asisten\u0163\u0103 digital\u0103 implic\u0103 ad\u0103ugarea mai multor servicii care s\u0103 permit\u0103 accesul direct al clien\u0163ilor la informa\u0163iile dorite, f\u0103r\u0103 timp de a\u015fteptare pentru a fi preluat de c\u0103tre un operator uman. (…) \u00cen acela\u015fi timp, vom continua s\u0103 oferim servicii de suport asistate de operator, mai ales \u00een situa\u0163iile \u00een care interac\u0163iunea uman\u0103 creeaz\u0103 valoare ad\u0103ugat\u0103 (consiliere, nevoi personalizate, situa\u0163ii complexe, etc)\u201d, spune Eliza Erhan, \u015eef Serviciu Contact Center, Direc\u0163ia Digital Banking \u015fi Canale Alternative.<\/p>\n
\nAsistentul virtual Dana este disponibil\u0103 pentru interac\u0163iuni online pe platforma webchat a b\u0103ncii \u015fi va fi accesibil\u0103 clien\u0163ilor persoane fizice care de\u0163in un cont bancar la Alpha Bank \u015fi care doresc s\u0103 efectueze opera\u0163iuni simple \u015fi comune, precum interog\u0103ri de sold, aflarea contului IBAN, gestionarea dispozitivelor de securitate sau ob\u0163inerea informa\u0163iilor despre produsele \u015fi serviciile bancare de\u0163inute.<\/p>\n
\nAlpha Bank Romania, prezent\u0103 \u00een topul primelor 10 b\u0103nci din \u0163ar\u0103 dup\u0103 active, este membr\u0103 a Alpha Bank Group, unul dintre cele mai mari grupuri bancare \u015fi financiare din Grecia.<\/p>\n
\n
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\n <\/p>\n","protected":false},"excerpt":{"rendered":"
Alpha Bank Rom\u00e2nia a ad\u0103ugat o nou\u0103 func\u0163ionalitate asistentului virtual Dana, prin intermediul c\u0103reia clien\u0163ii persoane fizice vor putea s\u0103 interac\u0163ioneze cu banca pentru a efectua anumite solicit\u0103ri de tip self-service utiliz\u00e2nd webchat-ul. \u201ePlanul de dezvoltare pentru zona de asisten\u0163\u0103 digital\u0103 implic\u0103 ad\u0103ugarea mai multor servicii care s\u0103 permit\u0103 accesul direct al clien\u0163ilor la informa\u0163iile […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[28144,18053,236,4126,14862,15],"class_list":["post-225546","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-alpha-bank-romania","tag-asistenta","tag-banca","tag-clienti","tag-introducere","tag-servicii"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/225546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=225546"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/225546\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=225546"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=225546"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=225546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}