{"id":221855,"date":"2023-11-27T12:46:09","date_gmt":"2023-11-27T12:46:09","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=221855"},"modified":"2023-11-27T12:46:09","modified_gmt":"2023-11-27T12:46:09","slug":"p-cat-de-importanta-este-securitatea-unui-software-omnichannel-call-center-pentru-orice-business","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=221855","title":{"rendered":"(P) C\u00e2t de important\u0103 este securitatea unui software Omnichannel Call Center pentru orice business"},"content":{"rendered":"

\nPentru a oferi clien\u0163ilor un serviciu de Customer Care impecabil, tot mai multe companii apeleaz\u0103 la solu\u0163ii de tip omnichannel Call Center care le ajut\u0103 s\u0103 aib\u0103 o interac\u0163iune f\u0103r\u0103 lacune cu ace\u015ftia, prin telefon, e-mail, p\u00e2n\u0103 la  webchat, SMS, Viber, Facebook Messenger, Instagram sau WhatsApp.<\/span><\/h1>\n

\nUnul din cei mai aprecia\u0163i furnizori interna\u0163ionali de solu\u0163ii software Call Center<\/a><\/ins> Omnichannel ofer\u0103 solu\u0163ii PBX \u043en cloud, module Customer Care Omnichannel ce integreaz\u0103 200 de func\u0163ii de comunicare \u015fi permit contactarea clien\u0163ilor prin toate canalele disponibile, \u00eentr-o singur\u0103 platform\u0103.<\/p>\n

\nAv\u00e2nd la \u00eendem\u00e2n\u0103 acest instrument eficient, un aspect important pentru care companiile trebuie s\u0103 acorde aten\u0163ie \u0163ine de siguran\u0163a software-ului omnichannel Call Center<\/a><\/ins> pe care \u00eel aleg, mai ales pentru protejarea bazelor de date foarte valoroase \u015fi pentru procesarea f\u0103r\u0103 probleme a informa\u0163iilor. Vorbim aici de controalele de acces, criptarea datelor, protec\u0163ia \u00eenregistr\u0103rilor audio, ponderea de re\u0163inere \u015fi eliminare a datelor, securitatea punctelor terminale (ex: laptopuri, telefoane mobile, tablete) \u00eempotriva atacurilor, autentificarea apelurilor.<\/p>\n

\nMetode de autentificare sigure<\/strong><\/p>\n

\nSoftware-urile pun un accent deosebit pe siguran\u0163a datelor companiilor, implement\u00e2nd protocoale avansate \u015fi tehnologii de securitate. Spre exemplu, comunicarea se stabile\u015fte exclusiv printr-o conexiune securizat\u0103 HTTPS, cu un certificat verificat. Accesul prin internet este verificat ulterior \u00een blacklist-uri \u015fi whitelist-uri pe baza anumitor reguli firewall.<\/p>\n

\n\u00cen plus, se integreaz\u0103 func\u0163ionalit\u0103\u0163i avansate de monitorizare a activit\u0103\u0163ii \u00een timp real \u015fi premite companiilor s\u0103 r\u0103spund\u0103 rapid oric\u0103rei poten\u0163iale amenin\u0163\u0103ri. Pentru a preveni accesul neautorizat, companiile de software implementeaz\u0103 metode de autentificare sigure, inclusiv cu doi factori pentru utilizatorii autoriza\u0163i ce au acces \u00een platform\u0103.<\/p>\n

\nFunc\u0163ionalit\u0103\u0163ile avansate de gestionare a accesului permit companiilor s\u0103 defineasc\u0103 \u015fi s\u0103 controleze cu precizie cine are acces la anumite date \u00een cadrul platformei.<\/p>\n

\nAudit de securitate<\/strong><\/p>\n

\n\u00cen acela\u015fi timp, este monitorizat\u0103 re\u0163eaua folosind instrumente de securitate precum OpenVAS \u015fi map, iar anual software-urile trec prin audit de securitate obligatoriu.<\/strong><\/p>\n

\nUpdate constant la noile reglement\u0103ri legislative GDPR, back-up eficient \u015fi ISO<\/strong><\/p>\n

\nUn aspect important este adaptarea continuu\u0103 la cerin\u0163ele legislative \u015fi reglement\u0103rile privind protec\u0163ia datelor, pentru ca fiecare companie s\u0103 respecte \u00een totalitate toate cerin\u0163ele legale \u015fi s\u0103 evite amenzi sau probleme juridice. Sistemele includ strategii eficiente de back-up \u015fi de recuperare a datelor. \u00cen cazurile rare de pierdere accidental\u0103 sau de atac cibernetic, informa\u0163iile sunt \u00eentotdeauna disponibile. Sunt implementate proiecte care s\u0103 \u00eendeplineasc\u0103 cerin\u0163ele ISO 27001 \u015fi certificarea conform acestui standard.<\/p>\n

\nProtejeaz\u0103 reputa\u0163ia companiei<\/strong><\/p>\n

\nNu \u00een ultimul r\u00e2nd, nivelul \u00eenalt de securitate pentru gestionarea opera\u0163iunilor de Call Center si Customer Care<\/a><\/ins> protejeaz\u0103 nu doar datele clien\u0163ilor, ci \u015fi reputa\u0163ia companiei care ar putea fi periclitat\u0103 \u00een cazul unui incident major de scurgere de date.<\/p>\n

\n2<\/p>\n

\n <\/p>\n","protected":false},"excerpt":{"rendered":"

Pentru a oferi clien\u0163ilor un serviciu de Customer Care impecabil, tot mai multe companii apeleaz\u0103 la solu\u0163ii de tip omnichannel Call Center care le ajut\u0103 s\u0103 aib\u0103 o interac\u0163iune f\u0103r\u0103 lacune cu ace\u015ftia, prin telefon, e-mail, p\u00e2n\u0103 la  webchat, SMS, Viber, Facebook Messenger, Instagram sau WhatsApp. Unul din cei mai aprecia\u0163i furnizori interna\u0163ionali de solu\u0163ii […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[235,2286,201,303,219,447],"class_list":["post-221855","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-business","tag-call-center","tag-companii","tag-important","tag-securitate","tag-soft"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/221855","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=221855"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/221855\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=221855"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=221855"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=221855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}