{"id":21807,"date":"2010-07-13T11:00:00","date_gmt":"2010-07-13T11:00:00","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=21807"},"modified":"2026-04-02T17:30:42","modified_gmt":"2026-04-02T17:30:42","slug":"cum-ii-pedepsesc-clientii-nemultumiti-pe-operatorii-telecom-conving-si-alte-persoane-sa-renunte","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=21807","title":{"rendered":"Cum ii pedepsesc clientii nemultumiti pe operatorii telecom: conving si alte persoane sa renunte"},"content":{"rendered":"

“In urma unei experiente negative, o companie nu pierde un
\nsingur client, ci poate pierde si pe cei atinsi de recomandarile
\nnegative ale clientului nemultumit, pierde in imagine si are sanse
\nscazute ca acesti clienti sa achizitioneze serviciile sale in
\nviitor. Mai mult, compania respectiva va fi lipsita de toate
\nefectele benefice pe care i le-ar fi adus o experienta pozitiva”,
\narata un studiu realizat de GfK Romania.<\/p>\n

Totodata, studiul remarca faptul ca, pe criza, oamenii au
\ndevenit mai precauti atunci cand cumpara ceva si tind sa ceara
\nopinia celor din jur mai mult decat pana acum, inainte de a cumpara
\nceva. “In acest context, cei 72% dintre clientii nemultumiti care
\npovestesc despre experientele lor negative reprezinta un motiv de
\ningrijorare pentru orice companie”, mentioneaza studiul GfK
\nRomania.<\/p>\n

Cititi mai multe<\/a> pe www.gandul.info.<\/p>\n","protected":false},"excerpt":{"rendered":"

Aproape cinci din zece romani nemultumiti de personalul din companiile de telecomunicatii au renuntat sa mai foloseasca serviciile respectivului furnizor. Mai mult, aproape o cincime dintre clientii care au avut probleme cu serviciile telecom le-au recomandat si altor persoane sa nu foloseasca respectivul furnizor.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[511],"tags":[4126,201,10870,13789,6279,7275],"class_list":["post-21807","post","type-post","status-publish","format-standard","hentry","category-afaceri","tag-clienti","tag-companii","tag-nemultumiri","tag-reactii","tag-telecom","tag-telefonie"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/21807","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=21807"}],"version-history":[{"count":3,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/21807\/revisions"}],"predecessor-version":[{"id":86837,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/21807\/revisions\/86837"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=21807"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=21807"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=21807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}