{"id":2165,"date":"2006-01-31T14:33:00","date_gmt":"2006-01-31T14:33:00","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=2165"},"modified":"2026-04-02T07:42:18","modified_gmt":"2026-04-02T07:42:18","slug":"dictionar","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=2165","title":{"rendered":"DICTIONAR"},"content":{"rendered":"

CALL CENTER – <\/STRONG>entitate ce ofera servicii de asistenta clientilor unei companii sau se ocupa cu promovarea sau vanzarile de produse <\/P>

INBOUND <\/STRONG>– servicii call center la care operatorii raspund solicitarilor clientilor <\/P>

OUTBOUND –<\/STRONG> operatorii contacteaza clientii pentru a le oferi un produs sau serviciu <\/P>

TELESALES, TELEMARKETING –<\/STRONG> componente ale outbound-ului <\/P>

SKILLS BASE ROUTING –<\/STRONG> modul care directioneaza apelul in functie de specificul acestuia <\/P>

DIALER, PREDICTIVE DIALER –<\/STRONG> modul de initiere a apelurilor, care formeaza numere de telefon si transfera operatorilor umani doar apelurile reusite <\/P>

INTERACTIV VOICE RESPONSE –<\/STRONG> echivalentul unui robot telefonic.
<\/P><\/SPAN><\/p>\n","protected":false},"excerpt":{"rendered":"

Call-center – entitate ce ofera servicii de asistenta clientilor unei companii sau se ocupa cu promovarea sau vanzarile de produse <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[1611],"class_list":["post-2165","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-dictionar"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/2165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2165"}],"version-history":[{"count":1,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/2165\/revisions"}],"predecessor-version":[{"id":23616,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/2165\/revisions\/23616"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2165"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2165"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}