{"id":208915,"date":"2022-10-03T09:00:00","date_gmt":"2022-10-03T09:00:00","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=208915"},"modified":"2022-10-03T09:00:00","modified_gmt":"2022-10-03T09:00:00","slug":"intrebarea-saptamanii-voi-unde-va-beti-cafeaua-si-de-ce","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=208915","title":{"rendered":"\u200b\u00centrebarea s\u0103pt\u0103m\u00e2nii: Voi unde v\u0103 be\u0163i cafeaua \u2013 \u015fi de ce?"},"content":{"rendered":"<p>\nDeseori \u00eemi \u00eencep ziua cu o cafea de la un fast food de l\u00e2ng\u0103 companie. Merg acolo pentru cafea, dar mai ales pentru faptul c\u0103 oamenii de acolo sunt mereu politico\u015fi \u015fi, de\u015fi cu siguran\u0163\u0103 \u201ele au \u015fi ei pe ale lor\u201d, pare c\u0103 \u00ee\u015fi fac munca cu bucurie, z\u00e2mbesc de fiecare dat\u0103. \u015ei au mul\u0163i clien\u0163i &#8211; doar c\u00e2teva zeci stau la coad\u0103 al\u0103turi de mine aproape \u00een fiecare diminea\u0163\u0103. Este un brand interna\u0163ional &#8211; despre care \u015ftiu c\u0103 are aceast\u0103 politic\u0103 bine studiat\u0103 \u015fi implementat\u0103 &#8211; starea de bine pe care s\u0103 o transmit\u0103 clientului. Z\u00e2mbetul angaja\u0163ilor lor pare \u00eens\u0103 sincer. Am zburat recent cu avionul spre o conferin\u0163\u0103 \u015fi &#8211; din nou &#8211; \u00eenso\u0163itorii de zbor, care au fost aceia\u015fi pe un zbor de conexiune ce trebuia s\u0103 \u00eel iau, \u015fi-au recompensat c\u0103l\u0103torii cu o scrisoare &#8211; \u00een care le mul\u0163umeau pasagerilor care au fost nevoi\u0163i s\u0103 alerge practic de la o poart\u0103 la alta. Sunt ni\u015fte lucruri mici, dar care sunt at\u00e2t de rare, \u00eenc\u00e2t \u00ee\u0163i r\u0103m\u00e2n ad\u00e2nc \u00eentip\u0103rite \u00een minte. C\u00e2nd alegi cu cine s\u0103 zbori sau unde s\u0103 \u00ee\u0163i bei cafeaua, te g\u00e2nde\u015fti la experien\u0163a pl\u0103cut\u0103 avut\u0103 cu respectiva companie. Stau s\u0103 m\u0103 g\u00e2ndesc c\u0103 nu am prea avut parte de astfel de experien\u0163e cu branduri rom\u00e2ne\u015fti recent. Evident, nu le-am testat pe toate \u015fi cu siguran\u0163\u0103 exist\u0103.<\/p>\n<p>\n\u00cens\u0103 mi-am amintit de o discu\u0163ie cu Ron Kaufman, un guru \u00een zona serviciilor excelente, care atribuia&nbsp;minusurile serviciilor din Rom\u00e2nia, uneori mai accentuate dec\u00e2t \u00een statele vestice, deceniilor de experien\u0163\u0103 diferit\u0103 fa\u0163\u0103 de acestea. \u00cen timp ce companiile din alte \u0163\u0103ri au avut posibilitatea s\u0103 se dezvolte, s\u0103 experimenteze \u015fi s\u0103 se adapteze la clien\u0163i, s\u0103 \u00eei creasc\u0103 \u015fi s\u0103 creasc\u0103 al\u0103turi de ei, \u00een Rom\u00e2nia au fost nevoite s\u0103 re\u00eenve\u0163e ce s\u0103 ofere \u015fi s\u0103 cear\u0103. \u015ei \u00eenc\u0103 mai au de \u00eenv\u0103\u0163at.&nbsp;<\/p>\n<p>\n<strong>Voi ce crede\u0163i ?<\/strong><\/p>\n<p>\n<strong>ioana.matei@businessmagazin.ro<\/strong><\/p>\n<p>\n<strong><img decoding=\"async\" alt=\"\" src=\"http:\/\/storage0.dms.mpinteractiv.ro\/media\/401\/341\/5538\/21202786\/2\/ioana-nou.jpg?height=467&#038;width=620\" style=\"width: 620px; height: 467px;\" \/><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Deseori \u00eemi \u00eencep ziua cu o cafea de la un fast food de l\u00e2ng\u0103 companie. Merg acolo pentru cafea, dar mai ales pentru faptul c\u0103 oamenii de acolo sunt mereu politico\u015fi \u015fi, de\u015fi cu siguran\u0163\u0103 \u201ele au \u015fi ei pe ale lor\u201d, pare c\u0103 \u00ee\u015fi fac munca cu bucurie, z\u00e2mbesc de fiecare dat\u0103. \u015ei au [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510,7218,512],"tags":[192,307,11196,4161],"class_list":["post-208915","post","type-post","status-publish","format-standard","hentry","category-actualitate","category-resurse-umane","category-revista-bm","tag-angajati","tag-cafea","tag-fast-food","tag-tinerii"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/208915","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=208915"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/208915\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=208915"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=208915"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=208915"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}