{"id":207171,"date":"2022-08-11T12:51:52","date_gmt":"2022-08-11T12:51:52","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=207171"},"modified":"2022-08-11T12:51:52","modified_gmt":"2022-08-11T12:51:52","slug":"andreea-coca-realizarea-ideala-evolutia-constanta","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=207171","title":{"rendered":"Andreea Coca: Realizarea ideal\u0103 – evolu\u0163ia constant\u0103"},"content":{"rendered":"

\nV\u00e2rst\u0103: 37 de ani<\/strong><\/p>\n

\nFunc\u0163ie: Customer Experience and Quality Manager<\/strong><\/p>\n

\nCompanie: Sodexo Rom\u00e2nia<\/strong><\/p>\n

\nNum\u0103r de oameni afla\u0163i \u00een subordine: 5<\/strong><\/p>\n

\nExperien\u0163\u0103: A acumulat peste 10 ani de experien\u0163\u0103 \u00een cercetare de pia\u0163\u0103 \u015fi consultan\u0163\u0103 \u00een proiecte de Customer Experience, \u00een agen\u0163iile GfK \u015fi Kantar TNS. Este Trainer al Institutului de Marketing. De\u0163ine primul rol de manager al unei echipe nou create \u00een Sodexo Rom\u00e2nia.<\/strong><\/p>\n

\n

\n\u2666 Ambi\u0163ia sau talentul \u2013 ce conteaz\u0103 cel mai mult pentru a avea succes?<\/strong><\/p>\n

\nDepinde cum definim succesul. Managerul din mine crede c\u0103 ambele sunt importante, dar prefer argumenta\u0163ia dintr-un curs de talent analytics: performan\u0163a duce la succes, de obicei, \u015fi e relativ\u0103 la context \u015fi echip\u0103. Prin urmare, cred c\u0103 succesul depinde de cadrul potrivit de dezvoltare.<\/p>\n

\n\u2666 Ce \u0163i-ar pl\u0103cea s\u0103 ai \u015fi nu de\u0163ii \u00een prezent?<\/strong><\/p>\n

\nCalificarea Certified Customer Experience Professional, oferit\u0103 de CXPA, \u015fi statutul de Chartered Marketer, oferit de Oxford College of Marketing, pe care mi-am propus s\u0103 le ob\u0163in \u00een acest an; ambele borne relevante \u00een parcursul profesional \u015fi \u00een comunit\u0103\u0163ile din care sunt m\u00e2ndr\u0103 s\u0103 fac parte.<\/p>\n

\n\u2666 \u00cen ce loc te sim\u0163i cel mai fericit\u0103<\/strong>?<\/p>\n

\n\u00centre public sau un grup de colegi \u015fi un ecran de proiec\u0163ie sau flipchart. M\u0103 energizeaz\u0103 prezent\u0103rile, trainingurile sau workshopurile, at\u00e2t din rol de speaker sau facilitator, c\u00e2t \u015fi de participant. E vorba de schimbul de perspective \u015fi idei care prind via\u0163\u0103 de obicei \u00een astfel de situa\u0163ii.<\/p>\n

\n\u2666 Care este cea mai realizare din via\u0163a ta de p\u00e2n\u0103 acum?<\/strong><\/p>\n

\nDezvoltarea \u015fi evolu\u0163ia constant\u0103 \u00een ceea ce a\u015f numi specializarea \u201enativ\u0103\u201c \u00een Customer Experience. Au contat pasiunea \u015fi curiozitatea de a \u00een\u0163elege percep\u0163iile \u015fi motiva\u0163iile din spatele experien\u0163elor \u015fi alegerilor oamenilor, precum \u015fi efortul autodidact, domeniul fiind \u00eenc\u0103 pu\u0163in formalizat.<\/p>\n

\n\u2666 Cine este mentorul t\u0103u?<\/strong><\/p>\n

\nAm un mentor \u00een programul de leadership din Sodexo, iar managerii mei de p\u00e2n\u0103 acum mi-au fost at\u00e2t sponsori, c\u00e2t \u015fi mentori. \u00cen plus, fac parte din mai multe comunit\u0103\u0163i de profesioni\u015fti, locale \u015fi interna\u0163ionale, unde am g\u0103sit at\u00e2t advisori, c\u00e2t \u015fi mentori dedica\u0163i amplific\u0103rii domeniului CX.<\/p>\n

\n\u2666 Ce te motiveaz\u0103?<\/strong><\/p>\n

\nAcum, membrii echipei mele, cu abilit\u0103\u0163i \u015fi personalit\u0103\u0163i diferite, \u00een evolu\u0163ie, la fel ca mine. \u00cen general, m\u0103 motiveaz\u0103 provoc\u0103rile, ca proces \u015fi abordare care pot influen\u0163a  rezultatul. \u015ei, conform profilului PCM (Process Communication Model), m\u0103 motiveaz\u0103 aprecierea meritelor \u015fi opiniilor.<\/p>\n","protected":false},"excerpt":{"rendered":"

V\u00e2rst\u0103: 37 de ani Func\u0163ie: Customer Experience and Quality Manager Companie: Sodexo Rom\u00e2nia Num\u0103r de oameni afla\u0163i \u00een subordine: 5 Experien\u0163\u0103: A acumulat peste 10 ani de experien\u0163\u0103 \u00een cercetare de pia\u0163\u0103 \u015fi consultan\u0163\u0103 \u00een proiecte de Customer Experience, \u00een agen\u0163iile GfK \u015fi Kantar TNS. Este Trainer al Institutului de Marketing. De\u0163ine primul rol de […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510,7211],"tags":[52294,7457],"class_list":["post-207171","post","type-post","status-publish","format-standard","hentry","category-actualitate","category-comert","tag-dimo-stefanov","tag-servicii-financiare"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/207171","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=207171"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/207171\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=207171"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=207171"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=207171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}