{"id":201597,"date":"2022-02-20T09:59:39","date_gmt":"2022-02-20T09:59:39","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=201597"},"modified":"2022-02-20T09:59:39","modified_gmt":"2022-02-20T09:59:39","slug":"cegeka-asistentul-virtual-de-la-cegeka-the-assistant","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=201597","title":{"rendered":"Cegeka &#8211; Asistentul virtual de la Cegeka \u2013 \u201eThe assistant\u201d"},"content":{"rendered":"<p>\n<strong><ins>The Virtual Assistant este o platform\u0103 de comunicare, educat\u0103 s\u0103 \u00een\u0163eleag\u0103 orice industrie. Are la baz\u0103 un sistem integrat de re\u0163ele neurale, care ofer\u0103 \u00een\u0163elegere contextual\u0103 nonlinear\u0103, r\u0103spunz\u00e2nd la diverse cereri din domenii variate \u015fi realiz\u00e2nd o comunicare \u015fi interac\u0163iune mai bun\u0103, \u00een special, \u00een rela\u0163ia cu clien\u0163ii. Pentru a face comunicarea c\u00e2t mai natural\u0103, asistentul de la Cegeka adreseaz\u0103 \u015fi \u00eentreb\u0103ri pentru dezambiguizare, ini\u0163iaz\u0103 ac\u0163iuni \u00een orice sistem informatic \u015fi are interac\u0163iune vocal\u0103 \u015fi scris\u0103 \u00een limba rom\u00e2n\u0103.<\/ins><\/strong><\/p>\n<p>\n&nbsp;<\/p>\n<p>\n<strong><ins>Descrierea inova\u0163iei: <\/ins><\/strong><\/p>\n<p>\nAsistentul virtual este un tip de inova\u0163ie adresat businessului, mai precis, este un customer experience automation. El colecteaz\u0103 informa\u0163ii \u015fi le contextualizeaz\u0103, \u00eenv\u0103\u0163\u00e2nd din fiecare interac\u0163iune. Asistentul virtual inteligent poate procesa tot ceea ce se spune pe care verbal\u0103 sau scris\u0103 \u015fi le poate utiliza pentru a genera un r\u0103spuns precis, folosind procesarea avansat\u0103 a limbajului. Astfel, poate s\u0103 \u00ee\u015fi construiasc\u0103 un vocabular mai larg, s\u0103 \u00een\u0163eleag\u0103 formul\u0103ri colocviale \u015fi s\u0103 ofere r\u0103spunsuri exacte \u015fi corecte la solicit\u0103ri. Proiectul a fost dezvoltat de departamentul de inova\u0163ie al companiei, care se ocup\u0103 exclusiv de crearea de aplica\u0163ii inovatoare pentru clien\u0163ii companiei.<\/p>\n<p>\n<img decoding=\"async\" alt=\"\" src=\"http:\/\/storage0.dms.mpinteractiv.ro\/media\/401\/341\/5539\/20522426\/50\/the-assistant-3.jpg?height=324&#038;width=620\" style=\"width: 620px; height: 324px;\" \/><\/p>\n<p>\n<strong><ins>Elementul de noutate: <\/ins><\/strong><\/p>\n<p>\nSunt mai multe elemente de noutate.<\/p>\n<p>\n<strong>Automatizarea<\/strong> \u2013 cu ajutorul asistentului virtual se pot automatiza cele mai frecvente cazuri pentru a-i scuti pe agen\u0163ii dvs. de unele dintre responsabilit\u0103\u0163ile lor. Deoarece AI-ul&nbsp; \u00eenva\u0163\u0103 \u00een mod constant, pute\u0163i urm\u0103ri cum nivelul de automatizare cre\u015fte constant \u00een timp.<\/p>\n<p>\n<strong><img decoding=\"async\" alt=\"\" src=\"http:\/\/storage0.dms.mpinteractiv.ro\/media\/401\/341\/5539\/20522426\/51\/cegeka.jpg?height=154&#038;width=200\" style=\"width: 200px; height: 154px; margin: 10px; float: right;\" \/>\u00cenv\u0103\u0163are autonom\u0103 <\/strong>\u2013 cu un model bazat pe discu\u0163iile reale, AI \u00eenva\u0163\u0103 din fiecare conversa\u0163ie \u015fi se \u00eembun\u0103t\u0103\u0163e\u015fte \u00een timp. F\u0103r\u0103 a fi nevoie de o instruire care necesit\u0103 mult timp, se creeaz\u0103 un AI puternic. Analiza AI \u2013 se poate vedea ce \u00eentreab\u0103 consumatorii \u00een timp real.&nbsp;<\/p>\n<p>\n<strong>Capacit\u0103\u0163i multilingvistice <\/strong>&#8211; algoritmii asistentului virtual func\u0163ioneaz\u0103 \u00een orice limb\u0103.<\/p>\n<p>\n&nbsp;<\/p>\n<p>\n<strong><ins>Efectele inova\u0163iei: <\/ins><\/strong><\/p>\n<p>\nAsistentul de la Cegeka Rom\u00e2nia \u00eei poate ajuta pe angaja\u0163ii \u015fi clien\u0163ii unei organiza\u0163ii prin cre\u015fterea eficien\u0163ei, dar \u015fi prin oferirea de asisten\u0163\u0103.&nbsp; \u00cen acest fel, angaja\u0163ii pot petrece mai mult timp cu alte proiecte, deoarece asisten\u0163ii virtuali se ocup\u0103 de sarcinile lor mai obi\u015fnuite \u015fi parte din rutina de zi cu zi. Un alt efect al implement\u0103rii acestei platforme \u00eel reprezint\u0103 un timp de r\u0103spuns mult mai rapid la cererile clien\u0163ilor, dar \u015fi cre\u015fterea reten\u0163iei angaja\u0163ilor unei organiza\u0163ii. Pe m\u0103sur\u0103 ce inteligen\u0163a artificial\u0103 (AI) \u015fi \u00eenv\u0103\u0163area automat\u0103 (ML) avanseaz\u0103, asisten\u0163ii virtuali vor deveni din ce \u00een ce mai inteligen\u0163i \u015fi vor oferi noi posibilit\u0103\u0163i \u015fi oportunit\u0103\u0163i \u00een c\u00e2t mai multe sfere de activitate.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Virtual Assistant este o platform\u0103 de comunicare, educat\u0103 s\u0103 \u00een\u0163eleag\u0103 orice industrie. Are la baz\u0103 un sistem integrat de re\u0163ele neurale, care ofer\u0103 \u00een\u0163elegere contextual\u0103 nonlinear\u0103, r\u0103spunz\u00e2nd la diverse cereri din domenii variate \u015fi realiz\u00e2nd o comunicare \u015fi interac\u0163iune mai bun\u0103, \u00een special, \u00een rela\u0163ia cu clien\u0163ii. Pentru a face comunicarea c\u00e2t mai natural\u0103, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[511,571],"tags":[51039,51038,42107,265,51040],"class_list":["post-201597","post","type-post","status-publish","format-standard","hentry","category-afaceri","category-business-hi-tech","tag-cegeka","tag-cegeka-asistentul-virtual","tag-cele-mai-inovatoare-companii-din-romania","tag-inovatie","tag-the-assistant"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/201597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=201597"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/201597\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=201597"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=201597"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=201597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}