{"id":201596,"date":"2022-02-20T09:59:27","date_gmt":"2022-02-20T09:59:27","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=201596"},"modified":"2022-02-20T09:59:27","modified_gmt":"2022-02-20T09:59:27","slug":"otp-leasing-romania-eliza-asistentul-virtual-chatbot-ul-otp-leasing","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=201596","title":{"rendered":"OTP Leasing Rom\u00e2nia &#8211; Eliza \u2013 asistentul virtual (chatbot-ul) OTP Leasing"},"content":{"rendered":"<p>\n<strong><ins>Pentru OTP Leasing, unul dintre proiectele cu cel mai mare impact din ultimul an a fost lansarea chatbotului Eliza, care ofer\u0103 asisten\u0163\u0103 24\/7 utilizatorilor website-ului OTP Leasing \u015fi platformei My Leasing. <\/ins><\/strong><\/p>\n<p>\n&nbsp;<\/p>\n<p>\n<strong><ins>Descrierea invo\u0163iei:<\/ins><\/strong><\/p>\n<p>\nG\u0103zduit direct \u00een site-ul OTP Leasing, chatbotul poate fi accesat at\u00e2t de c\u0103tre clien\u0163ii actuali, prin platforma securizat\u0103 de client My Leasing, c\u00e2t \u015fi de c\u0103tre clien\u0163ii poten\u0163iali. Clien\u0163ii din portofoliul OTP Leasing Rom\u00e2nia au acces prin intermediul Elizei la interog\u0103ri legate de cont, situa\u0163iile de plat\u0103 a ratelor, \u00ee\u015fi pot realiza \u00eemputernicirile de daun\u0103 \u015fi de ie\u015fire din \u0163ar\u0103 \u015fi alte activit\u0103\u0163i, disponibile 24\/7.<\/p>\n<p>\n<img decoding=\"async\" alt=\"\" src=\"http:\/\/storage0.dms.mpinteractiv.ro\/media\/401\/341\/5539\/20522430\/57\/eliza-otp.jpg?height=162&#038;width=150\" style=\"width: 150px; height: 162px; margin: 10px; float: left;\" \/>Pe website, prin intermediul Elizei, clien\u0163ii poten\u0163iali au la dispozi\u0163ie diverse simul\u0103ri de finan\u0163are, campanii de marketing sau r\u0103spunsuri la \u00eentreb\u0103rile pe care le au. Eliza are integr\u0103ri cu diferite platforme de verific\u0103ri \u015fi informa\u0163ii, ce permit r\u0103spunsuri rapide pentru utilizatori \u015fi o mai bun\u0103 interac\u0163iune cu echipa OTP Leasing. De exemplu, consultan\u0163ii de v\u00e2nz\u0103ri ai OTP Leasing primesc toate informa\u0163iile necesare despre oportunit\u0103\u0163ile colectate prin intermediul chatbotului, \u00eembun\u0103t\u0103\u0163ind timpul de r\u0103spuns pentru clien\u0163i.<\/p>\n<p>\n&nbsp;<\/p>\n<p>\n<strong><ins>Elementul de noutate: <\/ins><\/strong><\/p>\n<p>\nEliza este primul chatbot al unei companii de leasing din Rom\u00e2nia. \u00cen prezent, Eliza poate realiza de la oferte personalizate pentru cei interesa\u0163i p\u00e2n\u0103 la documente personalizate. Chatbotul continu\u0103 s\u0103 \u00eenve\u0163e prin interac\u0163iunea cu fiecare utilizator, at\u00e2t din website-ul www.otp-leasing.ro, c\u00e2t \u015fi din platforma dedicat\u0103 clien\u0163ilor, My Leasing.<\/p>\n<p>\n&nbsp;<\/p>\n<p>\n<strong><ins>Efectele inovatiei:<\/ins><\/strong><\/p>\n<p>\nEliza ofer\u0103 un real suport echipei OTP Leasing. De la cele mai serioase cereri, precum oferte personalizate de leasing financiar pentru companii, p\u00e2n\u0103 la informa\u0163ii despre situa\u0163iile de plat\u0103 a ratelor, Eliza a r\u0103spuns la toate. Fluxurile cel mai frecvent accesate de utilizatori sunt FAQ, oferta personalizat\u0103, documenta\u0163ie \u015fi acces My Leasing. Unul dintre efectele pe care Eliza le-a produs a fost acela de a oferi clien\u0163ilor sau celor poten\u0163iali posibilitatea de realiza oric\u00e2nd \u015fi de oriunde actvit\u0103\u0163ile de care au nevoie \u00een rela\u0163ia cu compania noastr\u0103. Astfel, chatbotul ofer\u0103 o solu\u0163ie de automatizare util\u0103 \u00een mod self-service pentru clien\u0163i \u015fi consultan\u0163ii de v\u00e2nz\u0103ri OTP Leasing.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pentru OTP Leasing, unul dintre proiectele cu cel mai mare impact din ultimul an a fost lansarea chatbotului Eliza, care ofer\u0103 asisten\u0163\u0103 24\/7 utilizatorilor website-ului OTP Leasing \u015fi platformei My Leasing. &nbsp; Descrierea invo\u0163iei: G\u0103zduit direct \u00een site-ul OTP Leasing, chatbotul poate fi accesat at\u00e2t de c\u0103tre clien\u0163ii actuali, prin platforma securizat\u0103 de client My [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[511,571,7208],"tags":[49170,42107,46820,51037,265,14712,51002],"class_list":["post-201596","post","type-post","status-publish","format-standard","hentry","category-afaceri","category-business-hi-tech","category-servicii-financiare","tag-asistentul-virtual","tag-cele-mai-inovatoare-companii-din-romania","tag-chatbot","tag-eliza","tag-inovatie","tag-otp-leasing","tag-otp-leasing-romania"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/201596","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=201596"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/201596\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=201596"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=201596"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=201596"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}