{"id":200754,"date":"2022-01-20T12:51:56","date_gmt":"2022-01-20T12:51:56","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=200754"},"modified":"2022-01-20T12:51:56","modified_gmt":"2022-01-20T12:51:56","slug":"provident-financial-romania-ema-aplicatia-de-chatbot-pentru-performanta-si-resurse-umane","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=200754","title":{"rendered":"Provident Financial Rom\u00e2nia: Ema, aplica\u0163ia de chatbot pentru performan\u0163\u0103 \u015fi resurse umane"},"content":{"rendered":"<p>\n<strong><ins>Ema este un chatbot, o aplica\u0163ie pentru \u00eembun\u0103t\u0103\u0163irea accesibilit\u0103\u0163ii la date \u015fi informa\u0163ii, care vine \u00een sprijinul gestion\u0103rii performan\u0163ei \u015fi proceselor administrative de resurse umane, special creat\u0103 pentru reprezentan\u0163ii de v\u00e2nz\u0103ri. Pin intermediul chatbotului, ei \u00ee\u015fi pot verifica propriii indicatori de performan\u0163\u0103 \u015fi pot avea acces la documentele relevante pentru activitatea lor.&nbsp; <\/ins><\/strong><\/p>\n<p>\n&nbsp;<\/p>\n<p>\n<strong><ins>Descrierea inova\u0163iei:<\/ins><\/strong><\/p>\n<p>\nEma este o solu\u0163ie 100% automatizat\u0103, care le permite celor aproximativ 1.400 de angaja\u0163i ai companiei s\u0103 \u00ee\u015fi verifice \u00een timp real indicatorii de performan\u0163\u0103 \u015fi s\u0103 descopere ce ar trebui s\u0103 prioritizeze pentru a-\u015fi atinge obiectivele. De asemenea, f\u0103r\u0103 s\u0103 fie necesar\u0103 interac\u0163iunea uman\u0103 (care se traduce, de obicei, printr-un timp de r\u0103spuns mai mare \u015fi chiar prin erori umane), angaja\u0163ii au acces la informa\u0163ii precum num\u0103rul de zile de concediu disponibile, pot vedea flutura\u015ful de salariu sau pot plasa diferite cereri (precum cereri de concediu sau pentru diferite adeverin\u0163e). Aplica\u0163ia de chatbot Ema a fost dezvoltat\u0103 pe baza feedbackului primit de la echipele de v\u00e2nz\u0103ri, de o echip\u0103 care cuprinde 20 de oameni din majoritatea departamentelor din companie. Procesul de creare a fost coordonat de Oana Negu\u0163, innovation manager la Provident, iar Cristina Negoi\u0163\u0103, din sales and service performance, a fost cea care a gestionat implementarea \u00een teren.<\/p>\n<p>\n&nbsp;<\/p>\n<p>\n<strong><ins>Elementul de noutate:<\/ins><\/strong><\/p>\n<p>\nGra\u0163ie acestei inova\u0163ii, \u00eentregul proces de verificare a indicatorilor de performan\u0163\u0103, dar \u015fi a informa\u0163iilor personale de HR este automatizat, \u00eentreaga echip\u0103 economise\u015fte timp. Informa\u0163iile necesare sunt disponibile mult mai repede, f\u0103r\u0103 efort, iar angaja\u0163ii \u00ee\u015fi pot planifica mai bine activit\u0103\u0163ile \u015fi \u00ee\u015fi pot aloca eficient resursele, astfel \u00eenc\u00e2t s\u0103 \u00ee\u015fi \u00eembun\u0103t\u0103\u0163easc\u0103 performan\u0163a.<\/p>\n<p>\n&nbsp;<\/p>\n<p>\n<strong><ins>Efectele inova\u0163iei:<\/ins><\/strong><\/p>\n<p>\nEma le ofer\u0103 angaja\u0163ilor mai mult\u0103 flexibilitate, deoarece acest instrument le ofer\u0103 acces la informa\u0163iile de care au nevoie oric\u00e2nd, 24\/24, facilit\u00e2nd, \u00een acela\u015fi timp, procesul de rezolvare a sarcinilor administrative. Astfel, colegii din echipele de v\u00e2nz\u0103ri au acces la informa\u0163ii despre performan\u0163a lor, targeturi \u015fi bonusurile pe care le vor primi. \u00cen plus, aceast\u0103 aplica\u0163ie contribuie la eliminarea cantit\u0103\u0163ii de h\u00e2rtie necesar\u0103 anterior pentru aceste demersuri \u015fi asigur\u0103 rapiditate pentru solu\u0163ionarea oric\u0103rei astfel de cereri.<\/p>\n<p>\n&nbsp;<\/p>\n<p>\n<br \/>\n&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ema este un chatbot, o aplica\u0163ie pentru \u00eembun\u0103t\u0103\u0163irea accesibilit\u0103\u0163ii la date \u015fi informa\u0163ii, care vine \u00een sprijinul gestion\u0103rii performan\u0163ei \u015fi proceselor administrative de resurse umane, special creat\u0103 pentru reprezentan\u0163ii de v\u00e2nz\u0103ri. Pin intermediul chatbotului, ei \u00ee\u015fi pot verifica propriii indicatori de performan\u0163\u0103 \u015fi pot avea acces la documentele relevante pentru activitatea lor.&nbsp; &nbsp; Descrierea inova\u0163iei: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[511,571,7218],"tags":[50805,42107,265,50804,7203],"class_list":["post-200754","post","type-post","status-publish","format-standard","hentry","category-afaceri","category-business-hi-tech","category-resurse-umane","tag-aplicatia-de-chatbot","tag-cele-mai-inovatoare-companii-din-romania","tag-inovatie","tag-provident-financial-romania-ema","tag-resurse-umane"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/200754","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=200754"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/200754\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=200754"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=200754"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=200754"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}