{"id":200507,"date":"2022-01-12T13:28:12","date_gmt":"2022-01-12T13:28:12","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=200507"},"modified":"2022-01-12T13:28:12","modified_gmt":"2022-01-12T13:28:12","slug":"anre-a-inceput-controale-la-furnizorii-de-gaze-si-energie-electrica-pentru-a-verifica-daca-facturile-contin-toate-informatiile-necesare-si-daca-reclamatiile-venite-de-la-clienti-sunt-solutionate","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=200507","title":{"rendered":"ANRE a \u00eenceput controale la furnizorii de gaze \u015fi energie electric\u0103 pentru a verifica dac\u0103 facturile con\u0163in toate informa\u0163iile necesare \u015fi dac\u0103 reclama\u0163iile venite de la clien\u0163i sunt solu\u0163ionate"},"content":{"rendered":"<p>\nAutoritatea Na\u0163ional\u0103 de Reglementare \u00een domeniul Energiei&nbsp;(ANRE) a \u00eenceput o serie de controale la principalii furnizori de energie electric\u0103 \u015fi gaze naturale pentru a verifica dac\u0103 facturile emise de ace\u015ftia con\u0163in informa\u0163iile necesare, dac\u0103 r\u0103spund la reclama\u0163iile depuse de consumatori \u015fi dac\u0103 pl\u0103tesc compensa\u0163iile aferente \u00een cazul dep\u0103\u015firii termenului.<\/p>\n<p>\nFurnizorii de energie electric\u0103 verifica\u0163i sunt Electrica Furnizare, EON Energie Rom\u00e2nia, Hidroelectrica, ENEL Energie, ENEL Energia Muntenia, CEZ V\u00e2nzare \u015fi TINMAR Energy. Furnizorii de gaze naturale verifica\u0163i sunt ENGIE Rom\u00e2nia, EON Energie Rom\u00e2nia, ENEL Energie, ENEL Energie Muntenia, Premier Energy, Energia Gas&#038;Power, GAZ Vest.<\/p>\n<p>\nControalele vizeaz\u0103:<\/p>\n<p>\n-respectarea obliga\u0163iei privind emiterea de facturi care s\u0103 cuprind\u0103 informa\u0163ii corecte, transparente, clare \u015fi complete referitoare la plafonarea pre\u0163ului final al energiei electrice \u015fi al gazelor naturale precum \u015fi consumul facturat aferent perioadei de acordare a compensa\u0163iei;<\/p>\n<p>\n-respectarea obliga\u0163iei de transmitere, \u00een termenul legal, a r\u0103spunsului la reclama\u0163iile consumatorilor referitoare la facturi \u015fi plata compensa\u0163iilor aferente \u00een cazul dep\u0103\u015firii termenului;<\/p>\n<p>\n-respectarea obliga\u0163iei de emitere a facturii cu decontul final de lichidare \u00een cazul schimb\u0103rii furnizorului \u015fi transmiterea acesteia clientului final \u00een termenul legal;<\/p>\n<p>\nANRE spune c\u0103 \u00een cazul \u00een care clientul <strong>are<\/strong> neclarit\u0103\u0163i privind facturarea energiei electrice \u015fi a gazelor naturale trebuie s\u0103 se adreseze furnizorului care a emis factura \u00een discu\u0163ie pentru clarific\u0103ri, acesta av\u00e2nd obliga\u0163ia transmiterii unei explica\u0163ii clare \u015fi u\u015for de \u00een\u0163eles a modului \u00een care este calculat\u0103 valoarea facturii, \u00een special \u00een cazul \u00een care aceasta nu este bazat\u0103 pe consumul real.<\/p>\n<p>\n\u00cen m\u0103sura \u00een care consumatorul apreciaz\u0103 c\u0103 prin r\u0103spunsul formulat nu au fost aduse clarific\u0103rile necesare, el are posibilitatea s\u0103 se adreseze ANRE sau altor institu\u0163ii care au atribu\u0163ii \u00een acest sens, chiar \u015fi instan\u0163ei de judecat\u0103.<\/p>\n<p style=\"margin-left:4.5pt;\">\n\u00cen cazul clientului casnic, dac\u0103 \u00een urma regulariz\u0103rii suma pl\u0103tit\u0103 de acesta \u00een plus este mai mare de 100 lei, atunci furnizorul este obligat s\u0103 restituie suma pl\u0103tit\u0103 de c\u0103tre client \u00een termen de 5 zile de la data emiterii facturii de regularizare. Sumele sub aceast\u0103 valoare vor fi compensate \u00een contul facturilor urm\u0103toare.<\/p>\n<p>\nANRE recomand\u0103 clien\u0163ilor :<\/p>\n<ul>\n<li>\ns\u0103 \u00eencheie o conven\u0163ie de consum cu furnizorul de energie electric\u0103\/gaze naturale;<\/li>\n<li value=\"5\">\ns\u0103 verifice dac\u0103 facturarea s-a efectuat potrivit indexului transmis<\/li>\n<li value=\"5\">\ns\u0103 verifice \u00een contract perioada \u00een care trebuie transmis furnizorului indexul \u015fi s\u0103 beneficieze de mecanismul autocitirii pentru a evita facturarea unui consum estimat \u015fi ulterior regularizarea acestuia;<\/li>\n<li value=\"5\">\ns\u0103 nu ignore notific\u0103rile transmise de furnizorul de energie privind modificarea condi\u0163iilor contractuale, \u00een special modificarea pre\u0163urilor\/tarifelor. Dac\u0103 aceste modific\u0103ri nu respect\u0103 condi\u0163iile prev\u0103zute \u00een contract (pre\u0163 fix pe o anumit\u0103 perioada de timp), clientul final are dreptul s\u0103 sesizeze ANRE sau alte institu\u0163ii care au atribu\u0163ii \u00een acest sens, chiar \u015fi instan\u0163a de judecat\u0103.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Autoritatea Na\u0163ional\u0103 de Reglementare \u00een domeniul Energiei&nbsp;(ANRE) a \u00eenceput o serie de controale la principalii furnizori de energie electric\u0103 \u015fi gaze naturale pentru a verifica dac\u0103 facturile emise de ace\u015ftia con\u0163in informa\u0163iile necesare, dac\u0103 r\u0103spund la reclama\u0163iile depuse de consumatori \u015fi dac\u0103 pl\u0103tesc compensa\u0163iile aferente \u00een cazul dep\u0103\u015firii termenului. Furnizorii de energie electric\u0103 verifica\u0163i sunt [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[9403,150,7822,8803],"class_list":["post-200507","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-enel","tag-energie","tag-energie-electrica","tag-gaze-naturale"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/200507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=200507"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/200507\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=200507"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=200507"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=200507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}