{"id":198436,"date":"2021-10-31T14:03:20","date_gmt":"2021-10-31T14:03:20","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=198436"},"modified":"2021-10-31T14:03:20","modified_gmt":"2021-10-31T14:03:20","slug":"horia-buga-intotdeauna-tin-cont-de-sugestiile-si-feedbackul-subalternilor-implicandu-i-direct-atat-in-stabilirea-obiectivelor-cat-si-in-repartizarea-sarcinilor","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=198436","title":{"rendered":"Horia Buga: \u00centotdeauna \u0163in cont de sugestiile \u015fi feedbackul subalternilor, implic\u00e2ndu-i direct at\u00e2t \u00een stabilirea obiectivelor, c\u00e2t \u015fi \u00een repartizarea sarcinilor"},"content":{"rendered":"<p>\n<strong>Cred c\u0103 jobul ideal este\u2026 <\/strong>inexistent. \u00cen schimb, un loc de munc\u0103 ce tinde spre a fi ideal este acela care te provoac\u0103 profesional \u015fi personal, un job devine motivant atunci c\u00e2nd diminea\u0163a sim\u0163i emo\u0163ia \u015fi ner\u0103bdarea s\u0103 te apuci de treab\u0103.<\/p>\n<p>\n<strong>Cel mai mult m\u0103 inspir\u0103\u2026<\/strong> oamenii al\u0103turi de care lucrez, diversitatea lor, personalit\u0103\u0163ile lor unice, dar \u015fi p\u0103rerile \u015fi perspectivele lor variate, \u00een func\u0163ie de experien\u0163a personal\u0103 \u015fi profesional\u0103.<\/p>\n<p>\n<strong>Prefer s\u0103 lucrez\u2026 <\/strong>cu echipe echilibrate ca structur\u0103 de v\u00e2rste, experien\u0163e, profesii.&nbsp;<\/p>\n<p>\n<strong>Obiectivul meu principal \u00een rolul actual este\u2026 <\/strong>acela de a oferi clien\u0163ilor cele mai bune \u015fi rapide solu\u0163ii, s\u0103 le ofer r\u0103spunsuri corecte \u015fi complete \u00een cel mai scurt timp posibil.<\/p>\n<p>\n<strong>Lucrul de care sunt cel mai m\u00e2ndru este\u2026 <\/strong>acela c\u0103 am reu\u015fit s\u0103 asigur satisfac\u0163ia angaja\u0163ilor, condi\u0163ie definitorie pentru atingerea performan\u0163elor. De asemenea, sunt m\u00e2ndru c\u0103 al\u0103turi de colegii mei am reu\u015fit ca, pentru al doilea an consecutiv, s\u0103 pozi\u0163ion\u0103m DIGI pe primul loc \u00een sectorul telecomunica\u0163ii \u00een analiza privind excelen\u0163a \u00een livrarea experien\u0163ei clien\u0163ilor, conform Studiului KPMG \u00een 2020.<\/p>\n<p>\n<strong>Din agenda mea zilnic\u0103, nu lipse\u015fte\u2026<\/strong> consultarea zilnic\u0103 a termenelor \u015fi deadline-urilor &#8211; una dintre rutinele obligatorii.<\/p>\n<p>\n<strong>Cred c\u0103 stilul meu de management este definit de\u2026<\/strong> interesul \u015fi grija pentru echip\u0103, \u00eencercarea de a fi c\u00e2t mai empatic cu membrii colectivului meu, de a-i aprecia corect \u015fi de a veni \u00een \u00eent\u00e2mpinarea problemelor lor. \u00centotdeauna \u0163in cont de sugestiile \u015fi feedbackul subalternilor, implic\u00e2ndu-i direct at\u00e2t \u00een stabilirea obiectivelor, c\u00e2t \u015fi \u00een repartizarea sarcinilor.<\/p>\n<p>\n<strong>Lec\u0163ia pe care am \u00eenv\u0103\u0163at-o \u00een cariera mea de p\u00e2n\u0103 acum este\u2026<\/strong> c\u0103 trebuie s\u0103 am \u00eencredere \u00een oamenii al\u0103turi de care lucrez, dac\u0103 doresc s\u0103 am o colaborare c\u00e2t mai bun\u0103, s\u0103 fiu eu \u00eensumi un model, iar pe cei din jur s\u0103-i \u00eencurajez s\u0103 dea feedbackuri, s\u0103 \u015fi le asume, chiar s\u0103 se implice \u00een deciziile companiei.<\/p>\n<hr \/>\n<p>\n<strong>V\u00e2rst\u0103: <\/strong>36 de ani<\/p>\n<p>\n<strong>Func\u0163ie: <\/strong>Customer Service Manager<\/p>\n<p>\n<strong>Companie:<\/strong> DIGI | RCS &#038; RDS<\/p>\n<p>\n<strong>Venituri \u00een Rom\u00e2nia (la 31.12.2020): <\/strong>788 mil. euro<\/p>\n<p>\n<strong>EBITDA ajustat\u0103 (inclusiv IFRS 16, la 31.12.2020): <\/strong>372,4 mil. euro<\/p>\n<p>\n<strong>Num\u0103r de angaja\u0163i:<\/strong> peste 14.600<\/p>\n<hr \/>\n<p>\n<strong>Num\u0103rul colegilor din echipa sa:<\/strong> &gt; 700<\/p>\n<hr \/>\n<p>\n<strong>Experien\u0163\u0103: <\/strong>15 ani \u00een domeniul rela\u0163iilor cu clien\u0163ii<\/p>\n<hr \/>\n<p>\n<strong>Domeniile pe care se concentreaz\u0103 \u00een prezent: <\/strong>Contact Center \u015fi experien\u0163a clientului<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cred c\u0103 jobul ideal este\u2026 inexistent. \u00cen schimb, un loc de munc\u0103 ce tinde spre a fi ideal este acela care te provoac\u0103 profesional \u015fi personal, un job devine motivant atunci c\u00e2nd diminea\u0163a sim\u0163i emo\u0163ia \u015fi ner\u0103bdarea s\u0103 te apuci de treab\u0103. Cel mai mult m\u0103 inspir\u0103\u2026 oamenii al\u0103turi de care lucrez, diversitatea lor, personalit\u0103\u0163ile [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510,571,3850],"tags":[12239,50135,50134,204],"class_list":["post-198436","post","type-post","status-publish","format-standard","hentry","category-actualitate","category-business-hi-tech","category-lideri","tag-100-tineri-manageri-de-top","tag-digi-rcs-rds","tag-horia-buga","tag-tehnologie"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/198436","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=198436"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/198436\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=198436"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=198436"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=198436"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}