{"id":195795,"date":"2021-07-19T17:38:53","date_gmt":"2021-07-19T17:38:53","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=195795"},"modified":"2021-07-19T17:38:53","modified_gmt":"2021-07-19T17:38:53","slug":"zoom-se-pregateste-sa-cumpere-operatorul-de-servicii-de-call-center-prin-cloud-five9-intr-o-afacere-estimata-la-15-miliarde-de-dolari","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=195795","title":{"rendered":"Zoom se preg\u0103te\u015fte s\u0103 cumpere operatorul de servicii de call center prin cloud Five9 \u00eentr-o afacere estimat\u0103 la 15 miliarde de dolari"},"content":{"rendered":"<p>\nZoom Video Communications a anun\u0163at o tranzac\u0163ie de 14,7 miliarde de dolari \u00een ac\u0163iuni prin care vrea s\u0103 cumpere operatorul de servicii de call center prin cloud Five9, ceea ce ar reprezenta cea mai mare achizi\u0163ie pe care a efectuat-o vreodat\u0103 compania american\u0103, care se confrunt\u0103 cu o competi\u0163ie tot mai intens\u0103 pe segmentul principal de videoconferin\u0163e, noteaz\u0103 Reuters.<\/p>\n<p>\nFurnizorul de servicii de teleconferin\u0163\u0103 a devenit un nume de uz casnic \u015fi un favorit al investitorilor \u00een perioada pandemiei de coroanvirus, c\u00e2nd businessurile \u015fi \u015fcolile \u015fi-au \u00eendreptat activit\u0103\u0163ile c\u0103tre mediul online.<\/p>\n<p>\nFirma cu sediul \u00een San Jose, California \u00ee\u015fi concentreaz\u0103 acum aten\u0163ia asupra unul produs de apel \u00een cloud, Zoom Phone, \u015fi unui produs de g\u0103zduire de conferin\u0163e, Zoom Rooms, \u00een contextul \u00een care juc\u0103torii mai mari, precum Facebook \u015fi Alphabet, pl\u0103nuiesc s\u0103 \u00ee\u015fi \u00eembun\u0103t\u0103\u0163easc\u0103 serviciile video.<\/p>\n<p>\n\u201eNe a\u015ftept\u0103m ca achizi\u0163ia s\u0103 sporeasc\u0103 prezen\u0163a Zoom \u00een r\u00e2ndurile clien\u0163ilor companii \u015fi s\u0103 \u00eei accelereze oportunit\u0103\u0163ile de cre\u015ftere pe pia\u0163a de call centere, \u00een valoare de 24 de miliarde de dolari\u201d, reiese dintr-o declara\u0163ie a Zoom.<\/p>\n<p>\nAchizi\u0163ia va veni \u00een ajutorul serviciului Zoom Phone, o alternativ\u0103 la ofertele \u201etradi\u0163ionale\u201d de telefonie, compania urm\u00e2nd s\u0103 ob\u0163in\u0103 clien\u0163ii Five9 \u015fi s\u0103 \u00ee\u015fi combine software-urile de centre de contact pentru a optimiza interac\u0163iunile consumatorilor de-a lungul canalelor, adaug\u0103 firma. Achizi\u0163ia va fi completat\u0103 \u00een prima jum\u0103tate a anului viitor.<\/p>\n<p>\nAc\u0163iunile Zoom au crescut cu 45% \u00een ultimul an, ceea ce se traduce printr-o capitalizare de pia\u0163\u0103 de peste 100 de miliarde de dolari.<\/p>\n<p>\n\u00cen 2021, anali\u015ftii estimeaz\u0103 c\u0103 nivelul de cheltuieli pentru serviciile de conferin\u0163\u0103 prin cloud vor ajunge la 5,41 miliarde de dolari, de la 5,02 miliarde \u00een 2022, spune firma de consultan\u0163\u0103 Gartner, care numesc Zoom \u015fi Cisco drept \u201eliderii industriei\u201d.<\/p>\n<p>\n&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zoom Video Communications a anun\u0163at o tranzac\u0163ie de 14,7 miliarde de dolari \u00een ac\u0163iuni prin care vrea s\u0103 cumpere operatorul de servicii de call center prin cloud Five9, ceea ce ar reprezenta cea mai mare achizi\u0163ie pe care a efectuat-o vreodat\u0103 compania american\u0103, care se confrunt\u0103 cu o competi\u0163ie tot mai intens\u0103 pe segmentul principal [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[2286,161,15,204,46680],"class_list":["post-195795","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-call-center","tag-miliarde","tag-servicii","tag-tehnologie","tag-zoom"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/195795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=195795"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/195795\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=195795"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=195795"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=195795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}