{"id":190315,"date":"2021-01-27T18:38:32","date_gmt":"2021-01-27T18:38:32","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=190315"},"modified":"2021-01-27T18:38:32","modified_gmt":"2021-01-27T18:38:32","slug":"ce-tendinte-s-au-remarcat-in-randul-companiilor-pe-zona-online-in-2020","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=190315","title":{"rendered":"Ce tendin\u0163e s-au remarcat \u00een r\u00e2ndul companiilor pe zona online \u00een 2020"},"content":{"rendered":"<p>\nAgen\u0163ia de email marketing White Image prezint\u0103 bilan\u0163ul pentru 2020 \u015fi trece \u00een revist\u0103 principalele tendin\u0163e care se vor men\u0163ine \u015fi anul acesta \u00een mediul online. O schimbare considerabil\u0103 remarcat\u0103 de agen\u0163ie \u00een anul precedent a fost cre\u015fterea comunic\u0103rii prin SMS \u00een zona de retail, \u00eempreun\u0103 cu o dezvoltare a zonelor de crea\u0163ie, strategie \u015fi implementare pentru mesajele transmise \u015fi a campaniilor derulate.<\/p>\n<p>\n\u00cen 2020, digitalizarea \u015fi axarea pe componenta online au cunoscut cea mai mare dezvoltare. Reprezentan\u0163ii agen\u0163iei noteaz\u0103 c\u0103 nevoia multor companii de a migra c\u0103tre online, at\u00e2t drept canal de v\u00e2nzare, c\u00e2t \u015fi de suport \u015fi interac\u0163iune cu clien\u0163ii, a dus la o cre\u015ftere a interesului pentru securitatea datelor companiei \u015fi consumatorilor.<\/p>\n<p>\n\u00cen ceea ce prive\u015fte perioadele aglomerate, s-au remarcat lunile martie &#8211; mai, \u00een perioada st\u0103rii de urgen\u0163\u0103, c\u00e2t \u015fi ultimele trei luni din an. Octombrie, noiembrie \u015fi decembrie au cunoscut o cre\u015ftere a volumelor, dar, dat fiind contextul \u015fi dezvoltarea comer\u0163ului online, diferen\u0163ele nu au mai fost at\u00e2t de mari ca \u00een anii preceden\u0163i at\u00e2t \u00een v\u00e2nz\u0103ri, c\u00e2t \u015fi \u00een num\u0103r de campanii lunare. \u201e\u00cen 2020, \u00een domeniul nostru de activitate, am remarcat c\u0103 reducerea interac\u0163iunii offline a generat noi nevoi de comunicare care au dus la accelerarea digitaliz\u0103rii \u00een multe business-uri \u015fi domenii de activitate\u201d, spune Gra\u0163iela Lupu, Managing Partner, \u00eentr-un comunicat de pres\u0103.<\/p>\n<p>\n\u201eAten\u0163ia m\u0103rit\u0103 fa\u0163\u0103 de online a f\u0103cut ca \u00een 2020 rezultatele generate de email marketing s\u0103 creasc\u0103 considerabil \u00een compara\u0163ie cu anii anteriori, efecte resim\u0163ite \u00eencep\u00e2nd cu luna martie, at\u00e2t \u00een ceea ce prive\u015fte ratatele de deschidere a emailurilor, c\u00e2t \u015fi ratele de click. Aceste cre\u015fteri au atins 70% \u015fi s-au reflectat, desigur, \u015fi \u00een ratele de conversie\u201d, a declarat Andrei Georgescu, fondatorul White Image.<\/p>\n<p>\n\u00cen 2020, agen\u0163ia a ajuns la o cifr\u0103 de afaceri de 1,5 milioane euro. \u201eAcum, la \u00eenceput de 2021, putem spune c\u0103 anul acesta a \u00eenceput \u00een for\u0163\u0103 cu multe nevoi de redefinire a multor mesaje automate, dar \u015fi a multor abord\u0103ri de procese de business care s\u0103 pun\u0103 clientul final \u00een centrul aten\u0163iei. Mailul a devenit canalul principal de comunicare \u00een numeroase domenii, \u00een special cel financiar. Totodat\u0103, pentru toate domeniile, o comunicare clar\u0103 \u00een momentele cheie poate reduce mult cheltuielile de call center, de suport, de retur, \u00een cazul magazinelor online, \u015fi nu numai. Nu \u00een ultimul r\u00e2nd, vedem favorizate comunic\u0103rile empatice \u00een care clientul este pe primul plan, nu produsul \u00een sine. Miza comunic\u0103rii a \u00eenceput s\u0103 schimbe de la mesajul: \u00abcump\u0103r\u0103 acum\u00bb c\u0103tre un mesaj mai orientat c\u0103tre contextul \u00een care se afl\u0103 fiecare client\u201d, a declarat Andrei Georgescu.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Agen\u0163ia de email marketing White Image prezint\u0103 bilan\u0163ul pentru 2020 \u015fi trece \u00een revist\u0103 principalele tendin\u0163e care se vor men\u0163ine \u015fi anul acesta \u00een mediul online. O schimbare considerabil\u0103 remarcat\u0103 de agen\u0163ie \u00een anul precedent a fost cre\u015fterea comunic\u0103rii prin SMS \u00een zona de retail, \u00eempreun\u0103 cu o dezvoltare a zonelor de crea\u0163ie, strategie \u015fi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[9646,9647,246],"class_list":["post-190315","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-agentie","tag-comunicare","tag-crestere"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/190315","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=190315"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/190315\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=190315"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=190315"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=190315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}