{"id":190090,"date":"2021-01-21T08:42:30","date_gmt":"2021-01-21T08:42:30","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=190090"},"modified":"2021-01-21T08:42:30","modified_gmt":"2021-01-21T08:42:30","slug":"inform-lykos-chatbot-customer-contact-automation","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=190090","title":{"rendered":"Inform Lykos: Chatbot \u2013 Customer Contact Automation"},"content":{"rendered":"<p>\n<strong><ins>Chatbotul Customer Contact Automation este o inovatie tehnic\u0103 care va oferi clien\u0163ilor E.ON o experien\u0163\u0103 digital\u0103 nou\u0103, op\u0163iuni online multiple de interac\u0163iune, cum ar fi: contractarea online a diferitelor tipuri de servicii, comunicarea \u015fi preluarea informa\u0163iilor pentru a ob\u0163ine rapoarte personalizate, genereaz\u0103 alerte referitoare la serviciile E.ON \u015fi permite accesul la informa\u0163ii, procese sau date personale.<\/ins><\/strong><\/p>\n<p>\n<br \/>\n<strong><ins>Descrierea inova\u0163iei: <\/ins><\/strong><\/p>\n<p>\nPentru a realiza acest lucru, chatbotul propus va fi integrat cu diferite sisteme E.ON. Livrabilele proiectului includ, de asemenea, un sistem unic de administrare \u015fi arhivare a datelor care va stoca electronic toate documentele generate \u00een timpul unor astfel de interac\u0163iuni online cu clientul (de exemplu: carte de identitate, factur\u0103 de la furnizorul actual, dovada pl\u0103\u0163ii, document legat de cas\u0103, poza contorului de gaz sau electricitate). Pentru a realiza aceast\u0103 func\u0163ionalitate, Inform Lykos Romania a colaborat cu Druid pentru partea chatbot, ce este oferit\u0103 \u00eempreun\u0103 cu Enterprise Content Management Solution de la Nextdocs. Mai mult, solu\u0163ia Nextdocs va permite func\u0163ionalitatea OCR pentru cartea de identitate \u015fi factura de la furnizorul actual, datele preluate fiind validate \u00een raport cu datele existente din sistemele E.ON.<\/p>\n<p>\nINFORM (LYK.ATH) a fost fondat\u0103 \u00een 1897, este listat\u0103 la Bursa din Atena din 1994 \u015fi ofer\u0103 produse \u015fi servicii pentru gestionarea sigur\u0103 a documentelor \u015fi informa\u0163iilor, inov\u00e2nd \u00een transformarea digital\u0103 a \u00eentreprinderilor \u015fi organiza\u0163iilor prin furnizarea de solu\u0163ii specializate. Are 520 de angaja\u0163i \u00een Grecia, Rom\u00e2nia \u015fi Albania.<br \/>\n&nbsp;<\/p>\n<p>\n<strong><ins>Elementul de noutate:<\/ins><\/strong><\/p>\n<p>\nAceast\u0103 solu\u0163ie va oferi clien\u0163ilor E.ON posibilitatea de a accesa serviciie dorite f\u0103r\u0103 prezen\u0163\u0103 fizic\u0103 la sucursalele E.ON.<br \/>\n&nbsp;<\/p>\n<p>\n<strong><ins>Efectele inova\u0163iei:<\/ins><\/strong><\/p>\n<p>\nServiciu clien\u0163i mai eficient \u2013 24\/7, modernizarea profilului companiei E.ON, reducerea traficului la Serviciul Clien\u0163i al E.ON \u015fi r\u0103spuns mai rapid.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chatbotul Customer Contact Automation este o inovatie tehnic\u0103 care va oferi clien\u0163ilor E.ON o experien\u0163\u0103 digital\u0103 nou\u0103, op\u0163iuni online multiple de interac\u0163iune, cum ar fi: contractarea online a diferitelor tipuri de servicii, comunicarea \u015fi preluarea informa\u0163iilor pentru a ob\u0163ine rapoarte personalizate, genereaz\u0103 alerte referitoare la serviciile E.ON \u015fi permite accesul la informa\u0163ii, procese sau date [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[531],"tags":[47757,9945,47756,22030],"class_list":["post-190090","post","type-post","status-publish","format-standard","hentry","category-energie","tag-chatbot-customer-contact-automation","tag-e-on","tag-inform-lykos","tag-tehnica"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/190090","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=190090"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/190090\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=190090"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=190090"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=190090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}