\nFurnizorul de energie electric\u0103 \u015fi de gaze naturale E.ON Rom\u00e2nia, companie membr\u0103 a grupului german E.ON, \u00eempreun\u0103 cu Druid, companie specializat\u0103 \u00een tehnologie conversa\u0163ional\u0103, anun\u0163\u0103 lansarea chatbotului Ioana, solu\u0163ie care ofer\u0103 mai multe op\u0163iuni de interac\u0163iune digital\u0103 cu clien\u0163ii, cum ar fi contractarea online a diferitelor tipuri de servicii oferite de E.ON, comunicarea \u015fi preluarea informa\u0163iilor pentru a ob\u0163ine rapoarte personalizate, precum \u015fi generarea de alerte referitoare la serviciile companiei.<\/p>\n
\n\u201cContractarea serviciilor se va face mult mai simplu \u015fi rapid, \u00een c\u00e2teva minute, f\u0103r\u0103 a mai fi necesar\u0103 deplasarea fizic\u0103 la un Centru de Rela\u0163ii cu Clien\u0163ii pentru activarea contractelor. IOANA va fi din ce \u00een ce mai preg\u0103tit\u0103 s\u0103 r\u0103spund\u0103 \u015fi altor tipuri de solicit\u0103ri, 24 de ore pe zi, 7 zile pe s\u0103pt\u0103m\u00e2n\u0103\u201d, explic\u0103 Ioan \u015eandru, Digital & IT Director for Customer Solutions, E.ON.<\/p>\n
\nProiectul a fost implementat de Inform Lykos \u015fi a presupus analiza proceselor E.ON \u00een rela\u0163ia cu clien\u0163ii, implementarea \u015fi configurarea infrastructurii cloud, configurarea \u015fi implementarea tehnologiei conversa\u0163ionale Druid, integrarea cu LiveChat pentru rutare spre operatori umani dac\u0103 \u00eentreb\u0103rile nu pot fi r\u0103spunse automat, instruirea agen\u0163ilor echipelor E.ON, implementarea solu\u0163iei de arhivare a documentelor, integrarea cu sistemele interne E.ON, dar \u015fi dezvoltarea \u015fi rularea testelor func\u0163ionale, de performan\u0163\u0103 \u015fi de stres.<\/p>\n
\n\u201cSunt convins c\u0103 experien\u0163a modern\u0103, conversa\u0163ional\u0103, va avea un impact pozitiv nu doar pentru contractarea serviciilor E.ON, dar \u015fi pentru productivitatea angaja\u0163ilor din back-office\u201d, adaug\u0103 Manolis Kontos, managing director, Inform Lykos.<\/p>\n
\nLa r\u00e2ndul s\u0103u, Liviu Dr\u0103gan, CEO Druid consider\u0103 c\u0103 beneficiile pe care le aduce o astfel de solu\u0163ie sunt uria\u015fe.
\n <\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
Furnizorul de energie electric\u0103 \u015fi de gaze naturale E.ON Rom\u00e2nia, companie membr\u0103 a grupului german E.ON, \u00eempreun\u0103 cu Druid, companie specializat\u0103 \u00een tehnologie conversa\u0163ional\u0103, anun\u0163\u0103 lansarea chatbotului Ioana, solu\u0163ie care ofer\u0103 mai multe op\u0163iuni de interac\u0163iune digital\u0103 cu clien\u0163ii, cum ar fi contractarea online a diferitelor tipuri de servicii oferite de E.ON, comunicarea \u015fi preluarea informa\u0163iilor pentru a ob\u0163ine rapoarte personalizate, precum \u015fi generarea de alerte referitoare la serviciile companiei.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[4126,272,46590,19225,9538,8803,14862],"class_list":["post-189178","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-clienti","tag-companie","tag-druid","tag-e-on-romania","tag-electricitate","tag-gaze-naturale","tag-introducere"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/189178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=189178"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/189178\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=189178"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=189178"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=189178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}