{"id":188201,"date":"2020-11-18T16:11:32","date_gmt":"2020-11-18T16:11:32","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=188201"},"modified":"2020-11-18T16:11:32","modified_gmt":"2020-11-18T16:11:32","slug":"cum-functionaza-in-pandemie-unul-din-cele-mai-mari-call-centere-cu-sute-de-angajati-violeta-rosu-blue-point-la-cea-mai-mica-raceala-trimitem-oamenii-in-concediu","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=188201","title":{"rendered":"Cum func\u0163ionaz\u0103 \u00een pandemie unul din cele mai mari call-centere cu sute de angaja\u0163i: Violeta Ro\u015fu, Blue Point: \u201eLa cea mai mic\u0103 r\u0103ceal\u0103 trimitem oamenii \u00een concediu\u201d"},"content":{"rendered":"<p>\nBlue Point, companie rom\u00e2neasc\u0103 ce furnizeaz\u0103 servicii de call-center, care are 280 de angaja\u0163i \u00een cele trei sedii pe care le de\u0163ine \u00een Rom\u00e2nia \u2013 unul la Bucure\u015fti, unul la Buz\u0103u \u015fi unul la Slobozia -, \u015fi-a continuat activitatea \u00een pofida contextului creat de pandemie. Dac\u0103 la \u0103nceputul pandemiei, respectiv \u00een perioada st\u0103rii de urgen\u0163\u0103, angaja\u0163ii companiei au lucrat to\u0163i de acas\u0103, \u00een timp firma a dezvoltat un mod de lucru mixt \u2013 o parte dintre angaja\u0163i lucreaz\u0103 remote \u015fi o parte de la birou, prin rota\u0163ie.<\/p>\n<p>\n\u201e\u00cen acest moment, func\u0163ion\u0103m \u00eentr-un regim hibrid: o parte dintre noi lucreaz\u0103 de acas\u0103 \u015fi o alt\u0103 parte de la birou. \u00cens\u0103, to\u0163i colegii sunt \u00eencuraja\u0163i ca la cel mai mic simptom de r\u0103ceal\u0103 sau grip\u0103 s\u0103 \u00ee\u015fi ia concediu medical, ceea ce ne face s\u0103 lucr\u0103m cu o variabil\u0103 important\u0103 a num\u0103rului de oameni din fiecare proiect\u201d, a spus pentru ZF Violeta Ro\u015fu, managing partner \u00een cadrul Blue Point.<\/p>\n<p>\nEa a ad\u0103ugat c\u0103 este \u201edificil\u201d de spus cum \u00ee\u015fi vor desf\u0103\u015fura ci 280 de angaja\u0163i activitatea anul viitor, deoarece acest lucru depinde de evolu\u0163ia pandemiei \u015fi de m\u0103surile impuse de autorit\u0103\u0163i.<\/p>\n<p>\n\u201e\u00cen principiu, dac\u0103 contextul va fi unul similar cu cel din ultimele luni, vom lucra \u00een continuare \u00een acela\u015fi regim mixt.\u201d&nbsp;<\/p>\n<p>\nBlue Point vrea s\u0103 \u00ee\u015fi m\u0103reasc\u0103 echipa \u00een continuare \u015fi recruteaz\u0103 pentru cele trei sedii, fiind \u00een c\u0103utare, \u00een special, de persoane care s\u0103 ocupe rolul de agent call-center.<\/p>\n<p>\n\u00cen ceea ce prive\u015fte procesul de recrutare, dac\u0103 \u00eenainte de pandemie era o lips\u0103 de aplican\u0163i pentru rolurile disponibile, indiferent de domeniu, de c\u00e2teva luni, a crescut at\u00e2t volumul de persoane care aplic\u0103 pentru un job, c\u00e2t \u015fi calitatea candida\u0163ilor, a mai spus Violeta Ro\u015fu.<\/p>\n<p>\n\u201eExist\u0103 \u00een continuare fluctua\u0163ii de personal, \u00eens\u0103 observ\u0103m un mai mare angajament din partea colegilor pentru un job pe termen lung. Dac\u0103 ne g\u00e2ndim la modul \u00een care muncim, cred c\u0103 pandemia a schimbat foarte mult felul \u00een care comunic\u0103m unii cu ceilal\u0163i \u00een echipe, iar acest lucru cred c\u0103 se resimte \u00een \u00eentreaga industrie. Pe noi ne-a f\u0103cut s\u0103 reg\u00e2ndim complet comunicarea intern\u0103 \u015fi programele de motivare.\u201d<\/p>\n<p>\nVioleta Ro\u015fu a men\u0163ionat c\u0103, pentru minimizarea efectelor negative pe care le are pandemia asupra mediului de business \u015fi asupra economiei \u00een general, autorit\u0103\u0163ile ar trebui s\u0103 dea importan\u0163\u0103 infrastructurii.<\/p>\n<p>\n\u201eIdeal ar fi s\u0103 existe o infrastructur\u0103 mai bine pus\u0103 la punct \u2013 at\u00e2t la nivel de Capital\u0103, c\u00e2t \u015fi \u00een celelalte ora\u015fe din \u0163ar\u0103. De exemplu, \u00een provincie ne-am lovit frecvent de situa\u0163ia \u00een care colegii care locuiesc \u00een zona rural\u0103 nu reu\u015feau s\u0103 ajung\u0103 la munc\u0103 din cauza lipsei unor operatori de transport \u00een comun (care \u015fi-au rearanjat programul de transport \u00een func\u0163ie de cererea pe anumite intervale orare).\u201d<\/p>\n<p>\nCompania specializat\u0103 \u00een furnizarea de serivicii de telesales, back-office \u015fi customer care pentru industrii precum telecom, pharma, curierat, banking, asigur\u0103ri de via\u0163\u0103, auto \u015fi FMCG, prezent\u0103 pe pia\u0163a local\u0103 de 13 ani, a \u00eenchis anul 2019 cu afaceri de 2,5 milioane de euro, \u00een cre\u015ftere cu 16% fa\u0163\u0103 de anul anterior.<\/p>\n<p>\nPentru anul \u00een curs, Violeta Ro\u015fu estimeaz\u0103 o cre\u015ftere de 15-20% a cifrei de afaceri. \u201eEstim\u0103m c\u0103 vom \u00eencheia anul \u00een curs cu afaceri de 2,8 \u2013 3 mil. euro\u201d.<\/p>\n<p>\n&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Blue Point, companie rom\u00e2neasc\u0103 ce furnizeaz\u0103 servicii de call-center, care are 280 de angaja\u0163i \u00een cele trei sedii pe care le de\u0163ine \u00een Rom\u00e2nia \u2013 unul la Bucure\u015fti, unul la Buz\u0103u \u015fi unul la Slobozia -, \u015fi-a continuat activitatea \u00een pofida contextului creat de pandemie. Dac\u0103 la \u0103nceputul pandemiei, respectiv \u00een perioada st\u0103rii de urgen\u0163\u0103, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[332,192,10313,246],"class_list":["post-188201","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-activitate","tag-angajati","tag-autoritati","tag-crestere"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/188201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=188201"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/188201\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=188201"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=188201"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=188201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}