{"id":182776,"date":"2020-05-10T16:26:21","date_gmt":"2020-05-10T16:26:21","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=182776"},"modified":"2020-05-10T16:26:21","modified_gmt":"2020-05-10T16:26:21","slug":"bcr-a-primit-31-900-de-cereri-de-amanare-a-ratelor-la-credite-din-care-80-sunt-deja-implementate","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=182776","title":{"rendered":"BCR a primit 31.900 de cereri de am\u00e2nare a ratelor la credite, din care 80% sunt deja implementate"},"content":{"rendered":"<p>\n<strong>\u201eAm activat am\u00e2narea ratei la credit \u015fi prin George (Mobile&#038;Internet Banking), prin intermediul unui meniu special dezvoltat.\u201c<\/strong><\/p>\n<p>\nBCR, a doua cea mai mare banc\u0103 de pe pia\u0163a local\u0103, a primit p\u00e2n\u0103 \u00een prezent 31.900 de cereri de am\u00e2nare la plat\u0103 a ratei la credit, din care aproape 80% sunt deja im\u00adple\u00admentate, potrivit in\u00adfor\u00adma\u0163iilor transmise de banc\u0103.<\/p>\n<p>\n\u201eAm activat am\u00e2\u00adnarea ratei la cre\u00addit \u015fi prin George (Mobile &#038; Internet Banking), prin intermediul unui meniu special dezvoltat.\u201c<\/p>\n<p>\nBCR sus\u0163ine c\u0103 a am\u00e2nat \u015fi plata pri\u00admelor de asi\u00adgu\u00adrare, urm\u00e2nd ca sume\u00adle afe\u00adren\u00adte aces\u00adtora s\u0103 fie \u00eenca\u00adsa\u00adte \u00een prima lun\u0103 dup\u0103 expirarea am\u00e2\u00adn\u0103rii. \u201e\u00cen toat\u0103 aceast\u0103 pe\u00adrioad\u0103, clien\u0163ii r\u0103m\u00e2n asigura\u0163i, astfel \u00eenc\u00e2t, \u00een cazul producerii unui eveniment, ace\u015ftia beneficiaz\u0103 de asigurare.\u201c<\/p>\n<p>\n\u00cen ceea ce prive\u015fte posibilitatea primirii pensiei pe card, BCR a transmis c\u0103 a finalizat \u015fi lansat un flux special pentru ca orice client s\u0103 poat\u0103 cere telefonic, la centrul de contact al b\u0103ncii, activarea \u00eencas\u0103rii pensiei pe card, precum \u015fi livrarea cardului acas\u0103. Fluxul include \u015fi preluarea solicit\u0103rii c\u0103tre Casa de Pensii \u015fi e valabil inclusiv pentru cei care nu sunt clien\u0163i BCR.<\/p>\n<p>\nP\u00e2n\u0103 acum 85.000 de carduri au fost livrate gratuit, \u00eencep\u00e2nd cu 15 martie \u015fi a fost prelungit\u0103 cu \u00eenc\u0103 2 luni perioada p\u00e2n\u0103 la care BCR va trimite gratuit cardurile re\u00eennoite la domiciliul clien\u0163ilor, respectiv \u00een mai \u015fi iunie, a transmis banca.<\/p>\n<p>\nTotodat\u0103, BCR sus\u00ad\u0163i\u00adne c\u0103 a im\u00adple\u00admen\u00adtat, \u201e\u00een premier\u0103 pentru o banc\u0103\u201c, ser\u00adviciul de teleworking la ni\u00advel de Contact Cen\u00adter.<\/p>\n<p>\nAstfel, 43 de agen\u0163i au \u00een\u00adce\u00adput s\u0103 preia, \u00een re\u00adgim de test, apelurile telefo\u00adnice de acas\u0103.<\/p>\n<p>\nUn num\u0103r de peste 316.000 de apeluri au fost \u00eenregistrate la finele lunii aprilie \u00een Contact Center-ul BCR, cu aproximativ 90% mai mult dec\u00e2t media lunar\u0103 din 2019. BCR a finalizat pre\u00adg\u0103tirea oamenilor din re\u0163ea pentru 3 noi centre regionale de Contact Center, \u00een Ia\u015fi, Timi\u015foara \u015fi Cluj.<\/p>\n<p>\n\u201eS-a produs cea de-a patra rota\u0163ie a co\u00adle\u00adgilor din front-office. 50% dintre ei lucreaz\u0103 \u00een condi\u0163ii de teleworking, \u00een dou\u0103 echipe, iar 50% \u00een front-office \u00een sucursale, pentru a fi asi\u00adgurate echipe de rezerv\u0103 \u00een caz de apari\u0163ie a unei situa\u0163ii de contaminare cu COVID19.\u201c<\/p>\n<p>\nToate sucursalele BCR sunt complet func\u00ad\u0163ionale, excep\u0163ie f\u0103c\u00e2nd unit\u0103\u0163ile banca\u00adre care \u00ee\u015fi desf\u0103\u015foar\u0103 activitatea \u00een mall-uri \u015fi \u00een anumite cl\u0103diri de birouri.<\/p>\n<p>\nBCR a lansat o nou\u0103 aplica\u0163ie e-Token pen\u00adtru autentificarea \u00een George care simpli\u00adfic\u0103 \u00eentregul flux de \u00eenrolare \u015fi autentificare.<\/p>\n<p>\n&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BCR, a doua cea mai mare banc\u0103 de pe pia\u0163a local\u0103, a primit p\u00e2n\u0103 \u00een prezent 31.900 de cereri de am\u00e2nare la plat\u0103 a ratei la credit, din care aproape 80% sunt deja im\u00adple\u00admentate, potrivit in\u00adfor\u00adma\u0163iilor transmise de banc\u0103.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[4551,5078,13732,485],"class_list":["post-182776","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-amanare","tag-bcr","tag-cereri","tag-credite"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/182776","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=182776"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/182776\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=182776"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=182776"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=182776"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}