\nValentin Vasile este director calitate & satisfac\u0163ie clien\u0163i \u00een cadrul Schneider Electric \u015fi spune c\u0103 mul\u0163umirea clientului este principalul indicator din activitatea departamentului pe care \u00eel coordoneaz\u0103, el av\u00e2nd sub conducere direct\u0103 nou\u0103 oameni.<\/p>\n
\nCel mai dificil moment din cariera sa spune c\u0103 a fost mutarea din zona de v\u00e2nz\u0103ri la cea de support. \u201eAcum nou\u0103 ani am avut oportunitatea de a m\u0103 al\u0103tura unui departament de suport clien\u0163i care avea o activitate foarte bine definit\u0103 \u015fi structurat\u0103. De la o abordare de v\u00e2nz\u0103ri, am f\u0103cut tranzi\u0163ia la una axat\u0103 pe proces \u015fi rezultate, menit\u0103 s\u0103 reflecte o experien\u0163\u0103 superioar\u0103 a clientului \u00een rela\u0163ia cu noi.\u201d<\/p>\n
\nO experien\u0163\u0103 important\u0103 pentru dezvoltarea sa ca profesionist spune c\u0103 a constat \u00eentr-o \u00eent\u00e2mplare simpl\u0103, care a avut \u00eens\u0103 un influen\u0163\u0103 major\u0103 asupra sa, demonstr\u00e2ndu-i importan\u0163a unor ac\u0163iuni care, chiar dac\u0103 par mici, pot avea un impact extraordinar. \u201e\u00centr-o zi, c\u00e2nd activam \u00een centrul de suport clien\u0163i, am observat \u00een sistemul nostru o mic\u0103 eroare, ce ducea la livrarea unui produs \u00een c\u00e2teva s\u0103pt\u0103m\u00e2ni. Nu era nicio pl\u00e2ngere, nu era nicio solicitare din partea cuiva de a aduce acel produs mai rapid, a fost o \u00eent\u00e2mplare faptul c\u0103 am observat aceast\u0103 eroare. Dup\u0103 o \u00eentrebare pus\u0103 responsabililor lan\u0163ului logistic, s-a rezolvat \u015fi am livrat \u00een doar c\u00e2teva zile. Dup\u0103 \u00eenc\u0103 o s\u0103pt\u0103m\u00e2n\u0103, am primit un e-mail de la un utilizator final \u2013 \u00een care ni se mul\u0163umea c\u0103 \u00abam adus apa mai devreme\u00bb \u00een comunitatea lor\u201d, poveste\u015fte Valentin Vasile.<\/p>\n
\nEl este absolvent al Facult\u0103\u0163ii de Inginerie Electric\u0103 din cadrul Universit\u0103\u0163ii Politehnica Bucure\u015fti \u015fi nu a avut \u00eenc\u0103 o experien\u0163\u0103 interna\u0163ional\u0103 \u00een carier\u0103, deoarece, spune el, \u201esimt c\u0103 am \u00eenc\u0103 multe de \u00eenv\u0103\u0163at \u00een Rom\u00e2nia\u201d.<\/p>\n","protected":false},"excerpt":{"rendered":"
\u201eO experien\u0163\u0103 extraordinar\u0103 nu se construie\u015fte doar din evenimente extraordinare, ci din multe interac\u0163iuni mici, f\u0103cute \u00eentr-un mod extraordinar.\u201d<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[332,306,16543,6553,4126,314,10907,452,19551,7933,195,80],"class_list":["post-174538","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-activitate","tag-bucuresti","tag-calitate","tag-cariera","tag-clienti","tag-construire","tag-departament","tag-director","tag-eroare","tag-evenimente","tag-experienta","tag-refuz"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/174538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=174538"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/174538\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=174538"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=174538"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=174538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}