{"id":167379,"date":"2018-12-25T09:45:00","date_gmt":"2018-12-25T09:45:00","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=167379"},"modified":"2018-12-25T09:45:00","modified_gmt":"2018-12-25T09:45:00","slug":"cum-poti-sa-te-conectezi-la-reteaua-de-gaze-si-energie-electrica-cu-ajutorul-smartphone-ului","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=167379","title":{"rendered":"Cum po\u0163i s\u0103 te conectezi la re\u0163eaua de gaze \u015fi energie electric\u0103 cu ajutorul smartphone-ului"},"content":{"rendered":"<p>\n<strong>Elementul&nbsp;de&nbsp; noutate:<\/strong><br \/>\nDelgaz Grid este prima companie de distribu\u0163ie din Rom\u00e2nia care a dezvoltat o platform\u0103 online dedicat\u0103 clien\u0163ilor care doresc s\u0103 se conecteze la re\u0163eaua de distribu\u0163ie energie electric\u0103 \u015fi gaze naturale.<\/p>\n<p>\n<strong>Descrierea&nbsp; inova\u0163iei:<\/strong><br \/>\nCompania aduce \u00een mediul online procesul de racordare la re\u0163eaua de distribu\u0163ie energie electric\u0103 \u015fi gaze naturale, toate documentele necesare conect\u0103rii se depun pe platform\u0103, iar pl\u0103\u0163ile aferente procesului de racordare se pot face online. Informarea clientului se face proactiv \u00een fiecare pas al procesului, pe portal sau prin SMS. \u00cen mai pu\u0163in de 100 de zile, o echip\u0103 de angaja\u0163i ai companiei, majoritatea speciali\u015fti \u00een procesul de racordare, cu experien\u0163\u0103 \u00een interac\u0163iunea cu clien\u0163ii, au transpus \u00eentr-o solu\u0163ie modern\u0103 \u015fi practic\u0103 \u00eentreg procesul de acces la re\u0163ea pentru clien\u0163i. Portalul www. delgaz.ro ofer\u0103 facilit\u0103\u0163i precum: cererea se \u00eenregistreaz\u0103 online, direct pe portal, aici clientul poate urm\u0103ri \u00eentregul proces, etapele, iar informarea acestuia se face proactiv \u00een fiecare pas al procesului, pe portal sau prin SMS. Serviciul de acces la re\u0163ea are un canal suplimentar de depunere a documentelor \u015fi de interac\u0163iune cu clien\u0163ii. Deplasarea clientului la sediile Delgaz Grid nu mai este necesar\u0103 \u015fi el c\u00e2\u015ftig\u0103 astfel timp. De asemenea, pl\u0103\u0163ile aferente procesului de racordare se pot face online.<br \/>\nEchipa de proiect este format\u0103 din: Adrian G\u00eerg\u00eez, Rodica P\u0103duraru, Ciprian Nedelescu, Antonella Agachi, Iuliana Vieru, Cristina Cristian,&nbsp; Tudor Juravlea, George Ungureanu, Ionu\u0163 \u0162ar\u0103 Lung\u0103, Tudor Iacob, George Cercel.<\/p>\n<p>\n<strong>Efectele&nbsp;inova\u0163iei:<\/strong><br \/>\nDin 2017, anul \u00een care a demarat proiectul pilot \u00een jude\u0163ul Ia\u015fi, care s-a extins ulterior la nivelul \u00eentregii companii, peste 12% din cererile de racordare au fost \u00eenregistrate pe aceast\u0103 platform\u0103. Potrivit reprezentan\u0163ilor companiei, solu\u0163ia este conform\u0103 cu a\u015ftept\u0103rile pe care clien\u0163ii le au din partea companiei, rezultate din interviuri \u015fi focus grupuri.<\/p>\n<p>\n<strong>Proiectul I Connect a ap\u0103rut \u00een edi\u0163ia special\u0103 Business Magazin CELE MAI INOVATOARE COMPANII DIN ROM\u00c2NIA, 2018. <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Delgaz Grid a lansat I Connect, o platform\u0103 online de racordare la re\u0163eaua de distribu\u0163ie de energie electric\u0103 \u015fi gaze naturale. <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[238,4126,272,32751,478,7442,32653,7828,7822,8803,265,22346,47,539,450,93,7845,550,477,7543,98,8506,18802],"class_list":["post-167379","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-acces","tag-clienti","tag-companie","tag-dedicatie","tag-depunere","tag-dezvoltare","tag-distribuire","tag-documente","tag-energie-electrica","tag-gaze-naturale","tag-inovatie","tag-inregistrare","tag-lansare","tag-online","tag-platforma","tag-plati","tag-portal","tag-proces","tag-proiect","tag-retea","tag-romania","tag-sms","tag-solutie"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/167379","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=167379"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/167379\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=167379"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=167379"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=167379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}