\nElementul de noutate:
\nING propune un nou ecosistem de opera\u0163iuni \u00een rela\u0163ia client – banc\u0103, f\u0103r\u0103 casierii.<\/p>\n
\nDescrierea inova\u0163iei:
\n\u00cen februarie 2018, ING Rom\u00e2nia anun\u0163a un nou model opera\u0163ional ce urma s\u0103 fie implementat \u00een 33 de sucursale proprii \u015fi integrarea serviciilor bancare pe platformele sale digitale. Pe parcursul anului, ING a f\u0103cut tranzi\u0163ia c\u0103tre un model digital de tip self-service \u015fi va recrea fluxul opera\u0163ional. Astfel, \u00een noiembrie anun\u0163a \u00eenchiderea casieriilor la nivel na\u0163ional \u015fi seria de noi servicii disponibile pentru clien\u0163i. Principalul canal de tranzac\u0163ionare al clien\u0163ilor ING cu banca este ING Home\u2019Bank, cu aproape 80% dintre clien\u0163ii ING care au activat serviciul de internet banking, 80% dintre ace\u015ftia folosindu-l exclusiv de pe telefonul mobil. 99% dintre tranzac\u0163iile de baz\u0103 f\u0103cute de clien\u0163ii ING (pl\u0103\u0163i sau transferuri din internet banking sau cardul online) erau f\u0103cute pe canale online.<\/p>\n
\nNoul model opera\u0163ional a presupus migrarea mai multor servicii \u00een platform\u0103 sau simplificarea celor existente. Spre exemplu, op\u0163iunea de \u201ePlat\u0103 c\u0103tre un prieten\u201d disponibil\u0103 \u00een Home\u2019Bank a fost simplificat\u0103, iar clien\u0163ii pot transfera banii c\u0103tre un prieten folosindu-se doar de num\u0103rul de telefon, f\u0103r\u0103 codul unic trimis prin SMS ca p\u00e2n\u0103 acum. Mai mult, office-urile ING vor putea emite instantaneu carduri \u00een euro, astfel \u00eenc\u00e2t clien\u0163ii pot depune sau retrage imediat euro de la ATM-ul dedicat. \u00centre timp, unit\u0103\u0163ile teritoriale au r\u0103mas, av\u00e2nd \u00een continuare consultan\u0163i pe produse mari. Self\u2019Bank-urile \u015fi-au deschis u\u015fa \u015fi c\u0103tre persoane care nu au carduri ING, ace\u015ftia av\u00e2nd posibilitatea s\u0103 depun\u0103 numerar \u00eentr-un cont ING folosind noi tipuri de ATM-uri, ce vor \u00eenlocui tradi\u0163ionalele casierii.<\/p>\n
\nEfectele inova\u0163iei:
\nPrin trecerea la un model opera\u0163ional digitalizat, ING ofer\u0103 servicii bancare ce nu se mai limiteaz\u0103 la programul sucursalei sau la dispunerea geografic\u0103, devenind disponibile oriunde, oric\u00e2nd.<\/p>\n","protected":false},"excerpt":{"rendered":"
ING Bank trece la un model de banking aproape complet digitalizat, migr\u00e2nd \u00een online opera\u0163iunile din sucursalele destinate clien\u0163ilor persoane fizice.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[16199,8925,236,7820,4126,478,8210,8754,265,8103,5229,539,10338,16651,93,32940,541,33540,98,15,16766,32958],"class_list":["post-167030","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-anunt","tag-atm","tag-banca","tag-carduri","tag-clienti","tag-depunere","tag-ing","tag-ing-bank","tag-inovatie","tag-internet-banking","tag-model","tag-online","tag-operatiuni","tag-persoane-fizice","tag-plati","tag-prieten","tag-propunere","tag-relatie","tag-romania","tag-servicii","tag-simplificare","tag-trecere"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/167030","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=167030"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/167030\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=167030"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=167030"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=167030"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}