\nEchipa de 12 oameni a c\u0103ror activitate o coordoneaz\u0103 Anca Veluda define\u015fte \u015fi implementeaz\u0103 strategii dedicate clien\u0163ilor reziden\u0163iali. \u201e\u00cen 2017, \u00eempreun\u0103 cu echipa pe care o coordonez, am reu\u015fit s\u0103 cre\u015ftem de la lun\u0103 la lun\u0103 num\u0103rul clien\u0163ilor care beneficiaz\u0103 de servicii convergente, iar num\u0103rul utilizatorilor 4G a crescut cu 30% fa\u0163\u0103 de anul precedent.\u201d<\/p>\n
\nAnca Veluda \u015fi-a \u00eenceput cariera \u00een cadrul Orange Rom\u00e2nia \u00een urm\u0103 cu 14 ani, ini\u0163ial \u00een departamentul de call center, \u00een anii de studen\u0163ie, apoi a preluat treptat alte roluri: team leader \u015fi proposition manager \u00een cadrul departamentului de marketing; \u00eencep\u00e2nd cu 2015 a preluat pozi\u0163ia actual\u0103. \u00cen cei 14 ani, a avut un stagiu de 18 luni la Paris, timp \u00een care a gestionat dou\u0103 proiecte transversale, coordon\u00e2nd echipe din \u015fapte \u0163\u0103ri.<\/p>\n
\nUnul dintre cele mai dificile momente, poveste\u015fte ea, a fost \u00een 2008, c\u00e2nd toate pie\u0163ele, inclusiv sectorul telecom, s-au confruntat cu o sc\u0103dere semnificativ\u0103 a veniturilor. \u201eSegmentul cartelelor prepl\u0103tite, pe care \u00eel gestionam atunci, a \u00eenregistrat sc\u0103deri considerabile, iar situa\u0163ia era extrem de provocatoare. Am reu\u015fit s\u0103 dep\u0103\u015fesc aceast\u0103 perioad\u0103 test\u00e2nd peste 300 de ac\u0163iuni \u00eempreun\u0103 cu echipa. Am implementat toate scenariile la care ne-am putut g\u00e2ndi \u015fi din cele peste 300 de variante pot spune c\u0103 aproximativ 10% au meritat. Dar, la finalul anilor 2008 \u015fi 2009, Orange a fost lider de pia\u0163\u0103, ceea ce se \u00eent\u00e2mpl\u0103 \u015fi ast\u0103zi pe \u00eentreg segmentul de clien\u0163i reziden\u0163iali.\u201d<\/p>\n
\nC\u00e2t prive\u015fte planurile pe termen lung, Anca Veluda spune c\u0103 sectorul telecom este extrem de dinamic \u015fi \u00eei ofer\u0103 nenum\u0103rate provoc\u0103ri, care o stimuleaz\u0103. \u201ePe l\u00e2ng\u0103 faptul c\u0103 m\u0103 \u0163in \u00een priz\u0103, conteaz\u0103 enorm \u015fansa de a \u00eenv\u0103\u0163a lucruri noi, \u00een mod constant, \u015fi de a lucra al\u0103turi de oameni talenta\u0163i. Momentan, viitorul apropiat \u00eel v\u0103d construit tot \u00een aceast\u0103 zon\u0103. Pe de alt\u0103 parte, \u0163in\u00e2nd cont de ritmul trepidant de via\u0163\u0103 \u015fi de viteza schimb\u0103rilor din jurul nostru, zece ani este un termen extrem de \u00eendep\u0103rtat. Dac\u0103 ar fi totu\u015fi s\u0103 \u00eencerc s\u0103 deslu\u015fesc \u00een globul de cristal – \u00eemi doresc ca la un moment dat s\u0103 pot construi un brand propriu, o afacere de familie.\u201d <\/p>\n
\n33 de ani
\nhead of consumer proposition
\nOrange Romania<\/p>\n
\nMai multe astfel de pove\u015fti au ap\u0103rut \u00een catalogul 100 Tineri Manageri de Top<\/strong>, ajuns anul acesta la a 13-a edi\u0163ie.<\/p>\n \n <\/p>\n \n <\/p>\n","protected":false},"excerpt":{"rendered":" Echipa de 12 oameni a c\u0103ror activitate o coordoneaz\u0103 Anca Veluda define\u015fte \u015fi implementeaz\u0103 strategii dedicate clien\u0163ilor reziden\u0163iali. \u201e\u00cen 2017, \u00eempreun\u0103 cu echipa pe care o coordonez, am reu\u015fit s\u0103 cre\u015ftem de la lun\u0103 la lun\u0103 num\u0103rul clien\u0163ilor care beneficiaz\u0103 de servicii convergente, iar num\u0103rul utilizatorilor 4G a crescut cu 30% fa\u0163\u0103 de anul precedent.\u201d […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510,3850],"tags":[332,236,7267,306,307,6553,7380,4126,342,30806,10907,439,15646,7442,452,443,150,12847,195,9569,448,8907,274,8210,8754,76,7217,5823,6266,10338,7536,9870,7715,7518,259,80,7203,98,391,194,7630],"class_list":["post-162885","post","type-post","status-publish","format-standard","hentry","category-actualitate","category-lideri","tag-activitate","tag-banca","tag-banci","tag-bucuresti","tag-cafea","tag-cariera","tag-catalog","tag-clienti","tag-continuare","tag-creare","tag-departament","tag-depozite","tag-detinere","tag-dezvoltare","tag-director","tag-echipe","tag-energie","tag-executiv","tag-experienta","tag-front","tag-functie","tag-impact","tag-incepere","tag-ing","tag-ing-bank","tag-institutii","tag-management","tag-manageri","tag-oameni","tag-operatiuni","tag-organizatii","tag-parc","tag-povesti","tag-preluare","tag-productie","tag-refuz","tag-resurse-umane","tag-romania","tag-schimbare","tag-tineri","tag-top"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/162885","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=162885"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/162885\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=162885"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=162885"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=162885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n