\nOana Azoi\u0163ei coordoneaz\u0103 activitatea departamentului Customer Service \u00een cadrul eSky Rom\u00e2nia \u015fi ofer\u0103 consultan\u0163\u0103 departamentelor de call center la nivelul grupului eSky. \u201eM\u0103 asigur c\u0103 echipa de aici se dezvolt\u0103 \u015fi \u00ee\u015fi desf\u0103\u015foar\u0103 activitatea conform standardelor de calitate, dar \u00een acela\u015fi timp am \u00een vedere s\u0103 propag know-how-ul nostru \u015fi c\u0103tre alte pie\u0163e care au nevoie de \u00eendrumare \u015fi supervizare.\u201d \u00cen prezent, ea coordoneaz\u0103 o echip\u0103 format\u0103 din 48 de consultan\u0163i.<\/p>\n
\n\u015ei-a \u00eenceput cariera la linia aerian\u0103 Blue Air pe pozi\u0163ia de reservations and customer service agent, \u00een 2010 a trecut la eSky \u00een rolul de travel consultant, iar din 2012 ocup\u0103 pozi\u0163ia de call center manager. \u201eCu mult\u0103 munc\u0103 \u015fi ambi\u0163ie, am reu\u015fit ca, pornind de la func\u0163ia de sales consultant \u015fi ulterior call center team leader, s\u0103 mi se \u00eencredin\u0163eze pozi\u0163ia de call center manager, la mai pu\u0163in de doi ani de la angajarea la eSky. Ulterior, mi-a fost propus\u0103 propagarea modelului de func\u0163ionare a departamentului \u00een cadrul grupului, prima filial\u0103 aleas\u0103 fiind cea din Brazilia.\u201d<\/p>\n
\nOana Azoi\u0163ei spune c\u0103 momentul cel mai dificil din carier\u0103 a fost perioada reloc\u0103rii \u00een Brazilia, fiind \u00eens\u0103rcinat\u0103 s\u0103 creeze \u015fi s\u0103 dezvolte departamentul de customer service de acolo. Prima barier\u0103 a fost cea lingvistic\u0103. \u201e\u00cen momentul \u00een care am ajuns \u00een birou, am constatat c\u0103 niciun membru al echipei nu vorbea limba englez\u0103, iar eu nu vorbeam limba portughez\u0103!\u201d, spune Azoi\u0163ei, care men\u0163ioneaz\u0103 c\u0103 singura solu\u0163ie era ca ea s\u0103 \u00eenve\u0163e portugheza \u015fi \u00eenc\u0103 \u00eentr-un ritm rapid. \u201eAcum iau orice provocare mult mai u\u015for, f\u0103r\u0103 stres \u2013 \u00een plus, am \u00eenv\u0103\u0163at \u015fi o limb\u0103 str\u0103in\u0103 pe care nu credeam c\u0103 o s\u0103 o \u00eenv\u0103\u0163 vreodat\u0103.\u201d<\/p>\n
\nLegat de cea mai mare reu\u015fit\u0103, ea spune c\u0103 aceasta este transformarea departamentului local \u00eentr-un nume de referin\u0163\u0103 la nivelul grupului.
\nPeste zece ani, Oana Azoi\u0163ei se vede \u201eparte a transform\u0103rii customer service-ului din forma pe care o cunoa\u015ftem acum, transformare care a \u00eenceput deja odat\u0103 cu social media, chat, videochat, AI \u015fi tot ce \u0163ine de eficientizarea \u015fi adaptarea canalelor de comunicare \u00eentre client \u015fi companie\u201d.<\/p>\n
\n31 de ani
\nCall Center manager
\neSky Rom\u00e2nia<\/p>\n
\nMai multe astfel de pove\u015fti au ap\u0103rut \u00een catalogul 100 Tineri Manageri de Top<\/strong>, ajuns anul acesta la a 13-a edi\u0163ie.<\/p>\n \n <\/p>\n \n <\/p>\n","protected":false},"excerpt":{"rendered":" Oana Azoi\u0163ei coordoneaz\u0103 activitatea departamentului Customer Service \u00een cadrul eSky Rom\u00e2nia \u015fi ofer\u0103 consultan\u0163\u0103 departamentelor de call center la nivelul grupului eSky. \u201eM\u0103 asigur c\u0103 echipa de aici se dezvolt\u0103 \u015fi \u00ee\u015fi desf\u0103\u015foar\u0103 activitatea conform standardelor de calitate, dar \u00een acela\u015fi timp am \u00een vedere s\u0103 propag know-how-ul nostru \u015fi c\u0103tre alte pie\u0163e care au […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510,3850],"tags":[332,236,7267,306,307,6553,7380,4126,342,30806,10907,439,15646,7442,452,443,150,12847,195,9569,448,8907,274,8210,8754,76,7217,5823,6266,10338,7536,9870,7715,7518,259,80,7203,98,391,194,7630],"class_list":["post-162346","post","type-post","status-publish","format-standard","hentry","category-actualitate","category-lideri","tag-activitate","tag-banca","tag-banci","tag-bucuresti","tag-cafea","tag-cariera","tag-catalog","tag-clienti","tag-continuare","tag-creare","tag-departament","tag-depozite","tag-detinere","tag-dezvoltare","tag-director","tag-echipe","tag-energie","tag-executiv","tag-experienta","tag-front","tag-functie","tag-impact","tag-incepere","tag-ing","tag-ing-bank","tag-institutii","tag-management","tag-manageri","tag-oameni","tag-operatiuni","tag-organizatii","tag-parc","tag-povesti","tag-preluare","tag-productie","tag-refuz","tag-resurse-umane","tag-romania","tag-schimbare","tag-tineri","tag-top"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/162346","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=162346"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/162346\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=162346"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=162346"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=162346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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