{"id":162255,"date":"2018-07-12T15:38:00","date_gmt":"2018-07-12T15:38:00","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=162255"},"modified":"2018-07-12T15:38:00","modified_gmt":"2018-07-12T15:38:00","slug":"tineri-manageri-de-top-2018-ela-banu-director-head-of-operations-ing-bank-romania","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=162255","title":{"rendered":"Tineri manageri de top 2018: Ela Banu, director &#8211; head of operations, ING Bank Rom\u00e2nia"},"content":{"rendered":"<p>\nEla Banu \u015fi-a \u00eenceput cariera la ING \u00een 2005, ca trainer \u00een cadrul departamentului de resurse umane. \u00cen 2008 a schimbat direc\u0163ia \u015fi a preluat o echip\u0103 de contact center. De atunci, a ocupat diferite pozi\u0163ii \u00een cadrul institu\u0163iei financiare, iar din ianuarie 2018 are \u00een subordine 340 de oameni, asigur\u00e2ndu-se de buna func\u0163ionare a opera\u0163iunilor ING Bank, cu accent pe optimizarea experien\u0163ei clien\u0163ilor. \u201eAm preluat rolul de director &#8211; head of operations cu emo\u0163ii, energie \u015fi entuziasm. Am misiunea frumoas\u0103 de a construi ac\u0163iuni \u00abwow\u00bb \u015fi \u00een procesele de opera\u0163iuni, de a pune accentul pe experien\u0163a clientului \u015fi, mai mult, de a poten\u0163a valoarea oamenilor din Opera\u0163iuni.\u201d<\/p>\n<p>\nEa spune c\u0103 este m\u00e2ndr\u0103 de rezultatele echipelor de contact center pe care le-a condus \u00een 2017, de premiile pe care le-a primit organiza\u0163ia, dar \u015fi de membrii echipelor.<\/p>\n<p>\n\u00cenainte de ING, Ela Banu a lucrat pentru Zapp, apoi \u201eam schimbat macazul c\u0103tre consultan\u0163\u0103, alegerea dovedindu-se a nu se potrivi deloc stilului meu. A fost o perioad\u0103 grea, pe care \u00eens\u0103 nu a\u015f \u015fterge-o din trecutul meu, pentru c\u0103 m-a \u00eenv\u0103\u0163at s\u0103 apreciez mai mult lucrurile pe care le am \u015fi s\u0103 nu le iau \u00abfor granted\u00bb\u201d.<\/p>\n<p>\nM\u0103rturise\u015fte c\u0103 \u00eei este greu s\u0103 se g\u00e2ndeasc\u0103 ce va face peste zece ani, dar \u201esper c\u0103 voi avea aceea\u015fi energie \u015fi acela\u015fi entuziasm tot \u00een aria de management de echipe\u201d.<\/p>\n<hr \/>\n<p>\n38 de ani &nbsp;<\/p>\n<p>\ndirector &#8211; head of operations&nbsp;<\/p>\n<p>\nING Bank Romania<\/p>\n<p>\nMai multe astfel de pove\u015fti au ap\u0103rut \u00een catalogul <strong>100 Tineri Manageri de Top<\/strong>, ajuns anul acesta la a 13-a edi\u0163ie.<\/p>\n<hr \/>\n<p>\n&nbsp;<\/p>\n<p>\n&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ela Banu \u015fi-a \u00eenceput cariera la ING \u00een 2005, ca trainer \u00een cadrul departamentului de resurse umane. \u00cen 2008 a schimbat direc\u0163ia \u015fi a preluat o echip\u0103 de contact center. De atunci, a ocupat diferite pozi\u0163ii \u00een cadrul institu\u0163iei financiare, iar din ianuarie 2018 are \u00een subordine 340 de oameni, asigur\u00e2ndu-se de buna func\u0163ionare a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510,3850],"tags":[332,236,7267,306,6553,7380,4126,342,30806,246,10907,439,7442,452,443,150,12847,195,9569,8907,274,8210,8754,76,7217,6064,5823,6266,10338,7536,9870,60,7715,7518,80,7203,391,19707,194,7630],"class_list":["post-162255","post","type-post","status-publish","format-standard","hentry","category-actualitate","category-lideri","tag-activitate","tag-banca","tag-banci","tag-bucuresti","tag-cariera","tag-catalog","tag-clienti","tag-continuare","tag-creare","tag-crestere","tag-departament","tag-depozite","tag-dezvoltare","tag-director","tag-echipe","tag-energie","tag-executiv","tag-experienta","tag-front","tag-impact","tag-incepere","tag-ing","tag-ing-bank","tag-institutii","tag-management","tag-manager","tag-manageri","tag-oameni","tag-operatiuni","tag-organizatii","tag-parc","tag-piata","tag-povesti","tag-preluare","tag-refuz","tag-resurse-umane","tag-schimbare","tag-timp","tag-tineri","tag-top"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/162255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=162255"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/162255\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=162255"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=162255"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=162255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}