{"id":160323,"date":"2018-05-08T10:27:27","date_gmt":"2018-05-08T10:27:27","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=160323"},"modified":"2018-05-08T10:27:27","modified_gmt":"2018-05-08T10:27:27","slug":"cat-de-toleranti-sunt-romanii-la-experientele-negative-care-implica-banii-lor-patru-din-zece-romani-aleg-sa-isi-schimbe-furnizorul-de-servicii-imediat-dupa-prima-experienta-negativa","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=160323","title":{"rendered":"C\u00e2t de toleran\u0163i sunt rom\u00e2nii la experien\u0163ele negative care implic\u0103 banii lor: \u201dPatru din zece rom\u00e2ni aleg s\u0103 \u00ee\u015fi schimbe furnizorul de servicii imediat dup\u0103 prima experien\u0163\u0103 negativ\u0103\u201d"},"content":{"rendered":"<p>\nClien\u0163ii au devenit mai preten\u0163io\u015fi odat\u0103 cu trecerea timpului, iar a\u015ftept\u0103rile lor fa\u0163\u0103 de companiile de la care aleg s\u0103 cumpere un produs sau un serviciu au crescut, fiind tot mai greu de mul\u0163umit. Astfel, patru din zece rom\u00e2ni aleg s\u0103 \u00ee\u015fi schimbe furnizorul de servicii imediat dup\u0103 prima experien\u0163\u0103 negativ\u0103, arat\u0103 un studiu realizat de compania UP! Your Service.<\/p>\n<p>\n\u201dC\u00e2nd apare o problem\u0103 care afecteaz\u0103 reputa\u0163ia \u015fi percep\u0163ia clien\u0163ilor privind compania, de regul\u0103 exist\u0103 un prim val de clien\u0163i care aleg s\u0103 cumpere produse sau servicii similare de la o alt\u0103 companie. 40% dintre rom\u00e2ni spun c\u0103 iau \u00een calcul schimbarea furnizorului imediat dup\u0103 prima experien\u0163\u0103 negativ\u0103\u201c, a spus Elena C\u0103lin, CEO al companiei UP! Your Service Rom\u00e2nia.<\/p>\n<p>\nStudiul realizat de UP! Your Service s-a desf\u0103\u015furat \u00een perioada martie-aprilie 2018 \u015fi a fost aplicat pe un e\u015fantion de 1.923 de persoane din toat\u0103 \u0163ara. UP! Your Service \u015fi Ziarul Financiar organizeaz\u0103 pe 8 mai, la Bucure\u015fti, evenimentul Executive Conversations, \u00een cadrul c\u0103ruia se va discuta, printre altele, despre bunele practici pentru construirea unei reputa\u0163ii bune a companiei prin serviciile oferite.<\/p>\n<p>\n<span style=\"font-size:16px;\"><a href=\"http:\/\/www.businessmagazin.ro\/analize\/reputatia-din-ce-in-ce-mai-importanta-17202453\" target=\"_blank\"><span style=\"color:#ff0000;\"><strong>C\u00e2t de toleran\u0163i sunt rom\u00e2nii la experien\u0163ele negative care implic\u0103 banii lor: \u201dPatru din zece rom\u00e2ni aleg s\u0103 \u00ee\u015fi schimbe furnizorul de servicii imediat dup\u0103 prima experien\u0163\u0103 negativ\u0103\u201d<\/strong><\/span><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Clien\u0163ii au devenit mai preten\u0163io\u015fi odat\u0103 cu trecerea timpului, iar a\u015ftept\u0103rile lor fa\u0163\u0103 de companiile de la care aleg s\u0103 cumpere un produs sau un serviciu au crescut, fiind tot mai greu de mul\u0163umit. Astfel, patru din zece rom\u00e2ni aleg s\u0103 \u00ee\u015fi schimbe furnizorul de servicii imediat dup\u0103 prima experien\u0163\u0103 negativ\u0103, arat\u0103 un studiu realizat de compania UP! Your Service.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[530],"tags":[14742,4126,272,201,246,470,195,303,8369,15,7853],"class_list":["post-160323","post","type-post","status-publish","format-standard","hentry","category-analize","tag-asteptari","tag-clienti","tag-companie","tag-companii","tag-crestere","tag-cumparare","tag-experienta","tag-important","tag-service","tag-servicii","tag-studiu"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/160323","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=160323"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/160323\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=160323"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=160323"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=160323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}