\nBB \u201c\u00eenv\u0103\u0163\u0103\u201d pe cont propriu \u015fi are propria sa personalitate: util\u0103, prietenoas\u0103, profesional\u0103 \u015fi exigent\u0103. \u00ce\u015fi g\u0103se\u015fte pozi\u0163ia \u00een inteligen\u0163a artificial\u0103 conectat\u0103 cu tehnologia KLM. Rolul lui este de a face rezervarea unui bilet mai rapid\u0103 \u015fi mai simpl\u0103 dec\u00e2t online, f\u0103r\u0103 s\u0103 fie nevoie de discu\u0163ii cu reprezentan\u0163ii unui call center. Blue Bot este sus\u0163inut de 250 de \u201ccolegi de serviciu\u201d umani. Ori de c\u00e2te ori nu poate s\u0103-i ajute pe clien\u0163i, \u00eei va \u00eendruma c\u0103tre unul dintre colegii s\u0103i. BB va fi \u00een cur\u00e2nd capabil s\u0103 ofere mai multe servicii \u015fi s\u0103 fie compatibil cu diferite canale digitale, inclusiv voce.
\n
\n“KLM este bine cunoscut pentru abordarea sa personal\u0103. \u00cen social media oferim servicii 24\/7 prin echipa noastr\u0103 de 250 de agen\u0163i, care gestioneaz\u0103 mai mult de 16.000 de cazuri pe s\u0103pt\u0103m\u00e2n\u0103. Volumele vor continua s\u0103 creasc\u0103. \u00cen acela\u015fi timp, clien\u0163ii au nevoie de un r\u0103spuns rapid. Prin urmare, experiment\u0103m inteligen\u0163a artificial\u0103 pentru a-i sprijini pe agen\u0163ii no\u015ftri \u00een a oferi un r\u0103spuns personal, prompt \u015fi corect. Cu BB, KLM face urm\u0103torul pas \u00een strategia sa de social media, oferind servicii personale prin tehnologie, sus\u0163inute de agen\u0163i umani atunci c\u00e2nd este nevoie “, spune Pieter Groeneveld, Vicepre\u015fedinte Digital Air France KLM.<\/p>\n
\u00cencep\u00e2nd cu 2009, KLM \u015fi-a c\u00e2\u015ftigat reputa\u0163ia de pionier \u00een domeniul serviciilor \u015fi campaniilor de social media, potrivit reprezentan\u0163ilor comapaniei. KLM are peste 25 de milioane de fani \u015fi urm\u0103ritori pe diverse platforme sociale. Prin aceste canale, KLM prime\u015fte peste 100.000 de men\u0163iuni \u00een fiecare s\u0103pt\u0103m\u00e2n\u0103, din care 16.000 sunt \u00eentreb\u0103ri sau comentarii. Acestora le r\u0103spund \u00een mod personal peste 250 de agen\u0163i care formeaz\u0103 cea mai mare echip\u0103 dedicat\u0103 social media din lume. Pe WhatsApp, Facebook, Messenger, Twitter, LinkedIn, WeChat \u015fi KakaoTalk, KLM ofer\u0103 clien\u0163ilor s\u0103i un ghi\u015feu unic non-stop \u00een nou\u0103 limbi: olandez\u0103, englez\u0103, german\u0103, spaniol\u0103, portughez\u0103, francez\u0103, chinez\u0103, japonez\u0103 \u015fi coreean\u0103 . \u00cen timpul orelor de program, KLM ofer\u0103 \u015fi servicii \u00een limba italian\u0103. KLM a fost prima companie aerian\u0103 din lume care a oferit clien\u0163ilor s\u0103i posibilitatea de a primi documente \u015fi actualiz\u0103ri de zbor prin intermediul WhatsApp, Messenger \u015fi Twitter \u015fi prima companie aerian\u0103 occidental\u0103 care ofer\u0103 acest lucru prin WeChat. <\/p>\n","protected":false},"excerpt":{"rendered":"
Clien\u0163ii KLM pot rezerva un bilet prin intermediul Messenger cu ajutorul inteligen\u0163ei artificiale, potrivit unui comunicat de pres\u0103 trimis de reprezentan\u0163ii companiei. Noul serviciu bot KLM se nume\u015fte BlueBot (BB) \u015fi, \u00een numele KLM, BB ajut\u0103 clien\u0163ii pe Messenger, \u00eentr-un mod conversa\u0163ional, s\u0103 rezerve un bilet. Cu acest tip de inteligen\u0163\u0103 artificial\u0103 clien\u0163ii pot rezerva un bilet f\u0103r\u0103 interven\u0163ia unui agent KLM.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[272,32562,449,13815,5836,9759,7469],"class_list":["post-152861","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-companie","tag-comunicat","tag-inteligenta","tag-interventie","tag-nume","tag-numire","tag-presa"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/152861","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=152861"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/152861\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=152861"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=152861"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=152861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}