\nBB \u201c\u00eenv\u0103\u0163\u0103\u201d pe cont propriu \u015fi are propria sa personalitate: util\u0103, prietenoas\u0103, profesional\u0103 \u015fi exigent\u0103. \u00ce\u015fi g\u0103se\u015fte pozi\u0163ia \u00een inteligen\u0163a artificial\u0103 conectat\u0103 cu tehnologia KLM. Rolul lui este de a face rezervarea unui bilet mai rapid\u0103 \u015fi mai simpl\u0103 dec\u00e2t online, f\u0103r\u0103 s\u0103 fie nevoie de discu\u0163ii cu reprezentan\u0163ii unui call center. Blue Bot este sus\u0163inut de 250 de \u201ccolegi de serviciu\u201d umani. Ori de c\u00e2te ori nu poate s\u0103-i ajute pe clien\u0163i, \u00eei va \u00eendruma c\u0103tre unul dintre colegii s\u0103i. BB va fi \u00een cur\u00e2nd capabil s\u0103 ofere mai multe servicii \u015fi s\u0103 fie compatibil cu diferite canale digitale, inclusiv voce.<\/p>\n
\n\u201eKLM este bine cunoscut pentru abordarea sa personal\u0103. \u00cen social media oferim servicii 24\/7 prin echipa noastr\u0103 de 250 de agen\u0163i, care gestioneaz\u0103 mai mult de 16.000 de cazuri pe s\u0103pt\u0103m\u00e2n\u0103. Volumele vor continua s\u0103 creasc\u0103. \u00cen acela\u015fi timp, clien\u0163ii au nevoie de un r\u0103spuns rapid. Prin urmare, experiment\u0103m inteligen\u0163a artificial\u0103 pentru a-i sprijini pe agen\u0163ii no\u015ftri \u00een a oferi un r\u0103spuns personal, prompt \u015fi corect. Cu BB, KLM face urm\u0103torul pas \u00een strategia sa de social media, oferind servicii personale prin tehnologie, sus\u0163inute de agen\u0163i umani atunci c\u00e2nd este nevoie\u201d, a declarat Pieter Groeneveld, Vicepre\u015fedinte Digital Air France KLM. <\/p>\n
\nTehnologia din spatele Blue Bot<\/strong><\/pre>\n\nBB utilizeaz\u0103 \u00eenv\u0103\u0163area automat\u0103 a platformei API.ai pentru a \u00een\u0163elege ceea ce spun clien\u0163ii \u015fi pentru a r\u0103spunde \u00eentr-un mod relevant. BB a fost conectat la API-urile KLM pentru a oferi cea mai potrivit\u0103 ofert\u0103 de zboruri \u015fi la sistemul CRM Salesforce al companiei KLM, astfel \u00eenc\u00e2t agen\u0163ii umani s\u0103 poat\u0103 r\u0103spund\u0103 \u00een cazurile \u00een care BB nu poate. KLM prime\u015fte \u00eentreb\u0103ri pe subiecte numeroase pe Messenger. Pentru a se asigura c\u0103 BB gestioneaz\u0103 doar \u00eentreb\u0103rile legate de rezervare, a fost dezvoltat\u0103 o re\u0163ea neural\u0103 in-house, care determin\u0103 natura \u00eentreb\u0103rii. Aceast\u0103 re\u0163ea \u00eei direc\u0163ioneaz\u0103 pe utilizatori c\u0103tre BB dac\u0103 se refer\u0103 la o rezervare sau la un agent uman dac\u0103 se refer\u0103 la un alt subiect.<\/p>\n
\n <\/pre>\n","protected":false},"excerpt":{"rendered":"KLM lanseaz\u0103 un serviciu bot care poate rezerva un bilet de avion printr-o simpl\u0103 conversa\u0163ie pe Messenger. Noul serviciu bot KLM se nume\u015fte BlueBot (BB) \u015fi, \u00een numele KLM, BB ajut\u0103 clien\u0163ii pe Messenger, \u00eentr-un mod conversa\u0163ional, s\u0103 rezerve un bilet. Cu acest tip de inteligen\u0163\u0103 artificial\u0103 clien\u0163ii pot rezerva cu u\u015furin\u0163\u0103 un bilet f\u0103r\u0103 interven\u0163ia unui agent KLM.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[13243,213,17788,10284,4126,449,7586,9130],"class_list":["post-152761","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-ajutor","tag-avion","tag-bilet","tag-bilete","tag-clienti","tag-inteligenta","tag-rezerve","tag-serviciu"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/152761","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=152761"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/152761\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=152761"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=152761"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=152761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}