\n– To\u0163i cei 315.000 de clien\u0163i au fost notifica\u0163i pe email (\u00een cursul zilei de luni, 18 septembrie);<\/p>\n
\n– P\u00e2n\u0103 Duminic\u0103, 24 septembrie, peste 305.000 de solicit\u0103ri de rute alternative sau ramburs\u0103ri de costuri au fost procesate (peste 97% din clien\u0163ii afecta\u0163i);<\/p>\n
\n– Cei r\u0103ma\u015fi, 3% din clien\u0163i (mai pu\u0163in de 10.000) trebuie \u00een continuare s\u0103 contacteze Ryanair;<\/p>\n
\n– \u00cen ultimele 7 zile, punctualitatea primelor zboruri din zi ale Ryanair s-a \u00eembun\u0103t\u0103\u0163it p\u00e2n\u0103 la 96% (vezi tabelul de mai jos);<\/p>\n
\n– \u00cen ultimele 7 zile, doar 3 din 16.000 de zboruri operate au fost anulate\/<\/p>\n
\n \u201e\u00cenc\u0103 o dat\u0103 ne cerem scuze de la fiecare din cei 315.000 de clien\u0163i ale c\u0103ror zboruri ini\u0163iale au fost anulate pe parcursul a 6 s\u0103pt\u0103m\u00e2ni \u00een septembrie \u015fi octombrie. Mai mult de 97% dintre clien\u0163ii afecta\u0163i au fost reprograma\u0163i, iar restul de 3% (mai pu\u0163in de 10,000 de clien\u0163i) sunt ruga\u0163i s\u0103 intre \u00een leg\u0103tur\u0103 cu noi pentru a confirma op\u0163iunile de rezerv\u0103ri sau ramburs\u0103ri. Nu au mai fost zboruri anulate din motive de organizare a orarului, iar punctualitatea primelor noastre zboruri a crescut la 96%, totul \u00een timp ce noi continu\u0103m s\u0103 muncim din greu pentru a rezolva acest e\u015fec de planificare de scurt timp. Am suplimentat echipele pentru Rela\u0163ii cu Clien\u0163ii care asist\u0103 to\u0163i consumatorii afecta\u0163i prin rezolvarea solicit\u0103rilor lor \u015fi \u00eencerc\u0103m s\u0103 g\u0103sim solu\u0163ii pentru orice problem\u0103 pe care le-am creat-o, pentru care, din nou, ne cerem scuze\u201d, a declarat Kenny Jacobs, chief marketing officer \u00een cadrul Ryanair.<\/p>\n
\n <\/p>\n
\n <\/p>\n","protected":false},"excerpt":{"rendered":"
Ryanair a oferit o actualizare privind situa\u0163ia celor 2.100 de zboruri ale sale (dintr-un total de 130.000) din septembrie \u015fi octombrie, dup\u0103 cum urmeaz\u0103:<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[9156,4126,295,5238,7283,30806,246,9782,443,9517,249,30087,17595,32978,14098,34834,9825,78,18799,8327,33212,26959,19707,216,33487],"class_list":["post-152601","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-anulare","tag-clienti","tag-confirmare","tag-consumatori","tag-costuri","tag-creare","tag-crestere","tag-declaratii","tag-echipe","tag-email","tag-esec","tag-imbunatatire","tag-jacobs","tag-legatura","tag-lista","tag-notificare","tag-procesare","tag-publicare","tag-rezolvare","tag-scadere","tag-scuze","tag-solicitari","tag-timp","tag-zboruri","tag-zboruri-anulate"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/152601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=152601"}],"version-history":[{"count":1,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/152601\/revisions"}],"predecessor-version":[{"id":152621,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/152601\/revisions\/152621"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=152601"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=152601"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=152601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}