{"id":151068,"date":"2017-08-10T19:16:53","date_gmt":"2017-08-10T19:16:53","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=151068"},"modified":"2017-08-10T19:16:53","modified_gmt":"2017-08-10T19:16:53","slug":"tanarul-manager-care-raspunde-tuturor-reclamatiilor-primite-de-cea-mai-mare-companie-de-asigurari-de-pe-piata-locala","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=151068","title":{"rendered":"T\u00e2n\u0103rul manager care r\u0103spunde tuturor reclama\u0163iilor primite de cea mai mare companie de asigur\u0103ri de pe pia\u0163a local\u0103"},"content":{"rendered":"

\nAdriana Gosman spune c\u0103 \u00eenc\u0103 de la \u00eenceputul parcursului profesional, dup\u0103 absolvirea Facult\u0103\u0163ii de Finan\u0163e, B\u0103nci \u015fi Burse de Valori din cadrul ASE, a avut \u015fansa s\u0103 lucreze \u00een domeniul financiar-bancar. A \u00eenceput ca ofi\u0163er subscriere poli\u0163e de asigur\u0103ri de via\u0163\u0103 la ING Nederlanden Asigur\u0103ri de via\u0163\u0103 (actuala NN), a continuat ca administrator de poli\u0163e de via\u0163\u0103 \u015fi a contribuit la formarea primei echipe de call center a Nederlanden. \u00cen 2002, a \u00eenceput o colaborare cu ING Bank, iar \u00een 2006 a acceptat s\u0103 coordoneze activitatea de v\u00e2nz\u0103ri a unei echipe de office manageri, din pozi\u0163ia de manager regional de v\u00e2nz\u0103ri. Doi ani mai t\u00e2rziu a revenit \u00een asigur\u0103ri \u015fi \u00een zona de opera\u0163iuni, de aceast\u0103 dat\u0103 \u00een Allianz-\u0162iriac Asigur\u0103ri, cu mandatul de a crea o structur\u0103 func\u0163ional\u0103 de call center. Debutul \u00een activitatea de area sales manager l-a perceput drept cel mai dificil moment din carier\u0103: \u201eA trebuit s\u0103 demonstrez c\u0103 pot fi de ajutor unor oameni de v\u00e2nz\u0103ri cu experien\u0163\u0103, chiar dac\u0103 eu \u00eens\u0103mi nu aveam experien\u0163\u0103 de v\u00e2nz\u0103ri\u201d.<\/p>\n

\nSpune c\u0103 este \u00een ADN-ul ei s\u0103 optimizeze procese, s\u0103 maximizeze utilizarea resurselor \u015fi s\u0103 seteze standarde, astfel c\u0103 \u00een 10 ani de acum \u00eencolo se vede lucr\u00e2nd tot \u00een aria de opera\u0163iuni. \u201eNu neg nici faptul c\u0103 am \u015fi o u\u015foar\u0103 dependen\u0163\u0103 de adrenalina pe care o zi \u00eenc\u0103rcat\u0103 \u00een aria de opera\u0163iuni \u0163i-o furnizeaz\u0103 \u00een mod constant. A\u015f vrea s\u0103 fiu \u00een continuare aproape de client, s\u0103 \u00een\u0163eleg experien\u0163a lui \u00een raport cu ceea ce o companie crede c\u0103 \u00eei ofer\u0103 \u015fi s\u0103 am o implicare mai mare \u00een zona de generare \u015fi implementare de solu\u0163ii. A\u015f vrea s\u0103 imprim un ritm mai accelerat mi\u015fc\u0103rii feedback client – generare solu\u0163ie – implementare solu\u0163ie.\u201d<\/p>\n

\nADRIANA GOSMAN<\/p>\n

\n40 DE ANI<\/p>\n

\nDIRECTOR, DEPARTAMENT CUSTOMER CARE, DIVIZIA OPERA\u0162IUNI BACK-OFFICE, ALLIANZ-TIRIAC ASIGUR\u0102RI<\/p>\n

\nVALOARE PBS 2015: 1,06 MLD. LEI   \/   VALOARE PBS 2016: 1,2 MLD. LEI<\/p>\n

\nNUM\u0102R DE ANGAJA\u0162I (LA FINALUL ANULUI 2016): 1.405<\/p>\n

\nMai multe astfel de pove\u015fti au ap\u0103rut \u00een catalogul 100 Tineri Manageri de Top<\/strong>, ajuns anul acesta la a 12-a edi\u0163ie.<\/p>\n

\n

\n\"\"<\/p>\n

\n <\/p>\n","protected":false},"excerpt":{"rendered":"

Din rolul de manager al departamentului de customer care, Adriana Gosman r\u0103spunde de calitatea interac\u0163iunilor dintre reprezentan\u0163ii front-office \u015fi clien\u0163ii Allianz-\u0162iriac ori persoanele p\u0103gubite de asigura\u0163ii companiei. O parte important\u0103 a activit\u0103\u0163ii sale o constituie captarea \u015fi analiza feedbackurilor mai pu\u0163in favorabile primite din partea clien\u0163ilor, \u00een forma a\u015fa-numitelor reclama\u0163ii sau peti\u0163ii.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510,3850],"tags":[332,9078,329,331,11905,2286,4126,272,195,274,6064,10338,330,7212],"class_list":["post-151068","post","type-post","status-publish","format-standard","hentry","category-actualitate","category-lideri","tag-activitate","tag-allianz","tag-allianz-tiriac","tag-asigurari","tag-asigurari-de-viata","tag-call-center","tag-clienti","tag-companie","tag-experienta","tag-incepere","tag-manager","tag-operatiuni","tag-tiriac","tag-vanzari"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/151068","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=151068"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/151068\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=151068"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=151068"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=151068"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}