\nAsocia\u0163ia Rom\u00e2n\u0103 a Magazinelor Online (ARMO) \u00een parteneriat cu Autoritatea Na\u0163ional\u0103 pentru Protec\u0163ia Consumatorilor (ANPC), Asocia\u0163ia Pro Consumatori (APC) \u015fi Centrul European al Consumatorilor Rom\u00e2nia (ECC) va elabora o versiune optimizat\u0103 a ghidului de bune practici pentru magazinele online care s\u0103 creeze un standard pentru serviciile oferite de operatorii economici cu profil ecommerce clien\u0163ilor, \u015fi, implicit, s\u0103 sporeasc\u0103 \u00eencrederea clien\u0163ilor \u00een comer\u0163ul electronic.<\/p>\n
\nAnun\u0163ul a fost f\u0103cut \u00een cadrul unei mese rotunde organizate de ARMO \u00een parteneriat cu APC \u015fi ECC pe tema drepturilor consumatorilor \u00een mediul online, cu ocazia Zilei Mondiale a Consumatorilor. Dezbaterea este prima de acest fel \u015fi a reunit la masa discu\u0163iilor reprezentan\u0163i din parte autorit\u0103\u0163ilor (Paul Anghel, director general ANPC), ai organiza\u0163iilor pentru protec\u0163ia drepturilor consumatorilor (Costel Stanciu, pre\u015fedintele Asocia\u0163iei Pro Consumatori \u015fi Irina Chiri\u0163oiu, director ECC Romania), dar \u015fi ai magazinelor (Marian Alecsiu, CEO F64, Nicoleta Iancu, Customer Care Manager eMAG, Eugen R\u0103\u015foiu, CEO Borealy.ro) \u015fi integratorul de pl\u0103\u0163i online PayU(Marius Costin, Country Manager PayU Rom\u00e2nia).<\/p>\n
\n\u201dAnul trecut valoarea comer\u0163ului online \u00een Rom\u00e2nia a fost de peste 2 miliarde de euro, \u00een cre\u015ftere cu 45% fa\u0163\u0103 de anul anterior. De\u015fi am avut cea mai important\u0103 cre\u015ftere \u00een ecommerce din Uniunea European\u0103, dup\u0103 indicele DESI suntem \u00een continuare pe ultimul loc \u00een UE. Tendin\u0163a e clar\u0103 – tot mai mul\u0163i consumatori se \u00eendreapt\u0103 c\u0103tre canalul online. Urm\u0103torul pas e s\u0103 acceler\u0103m evolu\u0163ia acestui canal, ajut\u00e2nd magazinele s\u0103 creasc\u0103 \u00eencrederea clien\u0163ilor, odat\u0103 prin respectarea normelor europene, c\u00e2t \u015fi prin respectarea unui cod de bune practici la nivelul industriei\u201d, a declarat Florinel Chi\u015f, directorul general ARMO. El a mai ad\u0103ugat ca ARMO va introduce un program de certificare de tip Marc\u0103 de \u00cencredere (Trustmark) care s\u0103 garanteze la nivel european nivelul serviciilor oferite de magazinele rom\u00e2ne\u015fti. \u201dGhidul de bune practici \u00eempreun\u0103 cu certificatul Trustmark vor cre\u015fte \u00eencrederea \u015fi vizibilitatea magazinelor rom\u00e2ne\u015fti la nivel local, dar \u015fi pe pia\u0163a unic\u0103 european\u0103\u201d, a mai ad\u0103ugat Florinel Chi\u015f.<\/p>\n","protected":false},"excerpt":{"rendered":"
Asocia\u0163ia Rom\u00e2n\u0103 a Magazinelor Online (ARMO) \u00een parteneriat cu Autoritatea Na\u0163ional\u0103 pentru Protec\u0163ia Consumatorilor (ANPC), Asocia\u0163ia Pro Consumatori (APC) \u015fi Centrul European al Consumatorilor Rom\u00e2nia (ECC) va elabora o versiune optimizat\u0103 a ghidului de bune practici pentru magazinele online care s\u0103 creeze un standard pentru serviciile oferite de operatorii economici cu profil ecommerce clien\u0163ilor, \u015fi, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[63,10412,10313,5444,4126,5238,246,9022,10595,387,539,556,6298,98,10024],"class_list":["post-144647","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-anpc","tag-asociatie","tag-autoritati","tag-canal","tag-clienti","tag-consumatori","tag-crestere","tag-ghid","tag-incredere","tag-magazine","tag-online","tag-parteneriat","tag-pregateste","tag-romania","tag-versiune"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/144647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=144647"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/144647\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=144647"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=144647"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=144647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}