\nC\u00e2nd \u00eentrebi un angajat \u00een c\u00e2t timp va face ceva \u015fi el \u00ee\u0163i r\u0103spunde: \u201e\u015eefu\u2019, \u00een 5 minute se rezolv\u0103\u201d, deja \u015ftii c\u0103 asta \u00eenseamn\u0103 cel pu\u0163in c\u00e2teva ore… sau zile…<\/p>\n
\n\u201eUnde este domnul director?\u201d R\u0103spunsul vine instant: \u201eEste \u00eentr-o \u00eent\u00e2lnire\u201d. Asta \u00eenseamn\u0103 c\u0103 nu are niciun chef s\u0103 vorbeasc\u0103.<\/p>\n
\n\u201eTrimite-ne oferta pe email, la office@…, \u015fi o trimit eu mai departe c\u0103tre departamentul de achizi\u0163ii\u201d, spune secretara. Asta \u00eenseamn\u0103 c\u0103 se duce direct \u00een trash.<\/p>\n
\n\u201eAsta e politica firmei\u201d e un statement excelent, acoper\u0103 aproape toate situa\u0163iile posibile.<\/p>\n
\n\u201eA\u0163i fost foarte OK la interviu, apreciem skill-urile dvs., ne-a\u0163i impresionat p\u00e2n\u0103 la lacrimi, \u00eens\u0103 cu regret trebuie s\u0103 va inform\u0103m c\u0103 a\u0163i fost respins.\u201d Nimeni nu \u00eel regret\u0103 \u00een vreun fel. \u00cen realitate, asta se poate traduce c\u0103 ai fost jenant, te-ai comportat execrabil \u015fi, cu bucurie, va inform\u0103m c\u0103 CV-ul dvs. va fi pe blacklist \u00een urm\u0103torii cinci ani.<\/p>\n
\n\u201eNu mai insista\u0163i, o s\u0103 v\u0103 contact\u0103m noi zilele viitoare.\u201d A\u015fa sun\u0103 de multe ori un r\u0103spuns c\u00e2nd vrei s\u0103 \u015ftii ce ai f\u0103cut totu\u015fi la un interviu. Sfat: nu te va contacta nimeni. Niciodat\u0103.<\/p>\n
\n\u201eSMS: Scuze, \u00eent\u00e2rzii 5 minute (asta \u00eenseamn\u0103 cel pu\u0163in 20), este trafic.\u201d Ce folositor e traficul \u0103sta uneori! C\u00e2nd \u00eent\u00e2rziem acas\u0103 din cauza lui, \u00eel \u00eenjur\u0103m.<\/p>\n
\nParadoxal, nesinceritatea reu\u015fe\u015fte s\u0103 fac\u0103 pe toat\u0103 lumea fericit\u0103, la final r\u0103sufl\u0103m cu to\u0163ii u\u015fura\u0163i. Secretul este s\u0103 g\u0103se\u015fti argumentul cu cea mai bun\u0103 acoperire \u00een contextul respectiv.<\/p>\n
\nUn exemplu de la noi din industrie: sun\u0103 cel cu camionul c\u0103 este la 50 km de locul de desc\u0103rcare, dar are o problem\u0103 tehnic\u0103 (dar nu are), noi transmitem mai departe clientului aceast\u0103 informa\u0163ie. Clientului \u00eei este \u015fi lui mai comod s\u0103 p\u0103streze scuza \u015fi transmite mai departe… \u015fi tot a\u015fa p\u00e2n\u0103 la cap\u0103tul lan\u0163ului. Cu to\u0163ii \u00een\u0163elegem c\u0103 este un neadev\u0103r, dar cu to\u0163ii \u201earunc\u0103m\u201d vina pe o chestie total impersonal\u0103, dificil de verificat \u015fi ne asigur\u0103m zona de confort c\u0103, nu-i a\u015fa?, o problema tehnic\u0103 putem avea cu to\u0163ii la un moment dat…<\/p>\n
\nTrimitem de multe ori forecasturi \u201eumflate\u201d, con\u015ftien\u0163i c\u0103 nu o s\u0103 le atingem, dar ne este mai u\u015for s\u0103 d\u0103m explica\u0163ii dup\u0103, dec\u00e2t s\u0103 \u00eenfrunt\u0103m realitatea \u00eenainte.<\/p>\n
\nManipul\u0103m cifre \u015fi rapoarte astfel \u00eenc\u00e2t s\u0103 \u201epar\u0103\u201d un rezultat frumos. To\u0163i \u015ftim cum stau lucrurile, dar ne prefacem c\u0103 totul este minunat \u015fi c\u0103 peste tot este armonie…<\/p>\n
\nNe ascundem dup\u0103 stereotipuri, cli\u015fee \u015fi ne autoam\u0103gim, alung\u00e2nd violent glasul con\u015ftiin\u0163ei care vrea s\u0103 ne aduc\u0103 la realitate \u015fi sinceritate. Ne am\u0103gim de multe ori cu aparen\u0163e, construim realit\u0103\u0163i imaginare, posibil pe baza temerii c\u0103 imaginea de \u201esine\u201d (a noastr\u0103, a companiei) va putea fi afectat\u0103.<\/p>\n
\nEste ca atunci c\u00e2nd vorbe\u015fti cu iubita la telefon \u015fi la finalul fiec\u0103rei conversa\u0163ii \u00eei spui: \u201eTe iubesc, pa!\u201d. Este \u201esec\u201d, protocolar, politicos, lipsit \u00een totalitate de orice urm\u0103 de iubire sau m\u0103car sentimente.<\/p>\n
\nDe c\u00e2te ori, dup\u0103 ce am \u00eenchis telefonul cu un client, z\u00e2mbind, cu o voce calm\u0103, amabil\u0103, serviabil\u0103, l-am tr\u00e2ntit de to\u0163i pere\u0163ii?<\/p>\n
\nDe c\u00e2te ori i-am spus so\u0163iei sau iubitei, \u201e\u00eemi este dor de tine\u201d f\u0103r\u0103 s\u0103 ne fie, doar pentru c\u0103 cel\u0103lalt ar dori s\u0103 aud\u0103 asta, i-ar face pl\u0103cere, se simte bine?<\/p>\n
\nDe multe ori \u015ftie \u015fi receptorul c\u0103 este manipulat, dar, tacit, accept\u0103 de team\u0103 ca nu cumva s\u0103 fie el vinovat sau c\u0103 pur \u015fi simplu a\u015fa este mai convenabil; oricum nu cerceteaz\u0103 nimeni, de ce a\u015f risc\u0103 s\u0103 \u00eemi afectez imaginea?<\/p>\n
\nCred c\u0103 nivelul la care a ajuns ast\u0103zi pseudocomunicarea \u00een business \u201e\u00eembr\u0103cat\u0103\u201d \u00een forme f\u0103r\u0103 fond, nesincer\u0103, aparent\u0103, lipsit\u0103 de adev\u0103r, cu inten\u0163ii ascunse, a ajuns s\u0103 fie universal.<\/p>\n
\nMasc\u0103m adev\u0103rul \u00eentr-un limbaj camuflat, deghiz\u0103m realitatea \u00een aparen\u0163e \u00een\u015fel\u0103toare. Cre\u0103m structuri de limbaj codate \u00een reprezent\u0103ri false.<\/p>\n
\nCe se \u00eent\u00e2mpl\u0103 c\u00e2nd cuvintele nu corespund cu sentimentele, g\u00e2ndurile, realitatea?<\/p>\n
\nP\u0103i limbajul reflect\u0103 structurile g\u00e2ndirii, are un puternic rol social \u015fi este \u00een direct\u0103 leg\u0103tur\u0103 cu dezvoltarea personalit\u0103\u0163ii. C\u00e2nd spunem una, dar g\u00e2ndim altceva, cred c\u0103 ne transform\u0103m pe noi \u00een personalit\u0103\u0163i deviante. A fi de diminea\u0163\u0103 p\u00e2n\u0103 sear\u0103 un actor, interpret\u00e2nd diverse situa\u0163ii de comunicare \u00een func\u0163ie de context, este exact cum \u00een timpul unei piese de teatru ai schimba la fiecate minut scaunul \u00een func\u0163ie de cel mai bun unghi de vizualizare. Obose\u015fti! \u015ei mai e un efect: parc\u0103 dispare acea leg\u0103tur\u0103 de umanitate care se prinde \u00een mod natural \u00eentre oameni. Parc\u0103 modul acesta de a comunica ne facem s\u0103 ne ur\u00e2m mai mult, s\u0103 fim mai anxio\u015fi, \u00eencorda\u0163i…<\/p>\n
\nSau lucrurile se pot \u00eenr\u0103ut\u0103\u0163i c\u00e2nd suntem noi \u00een\u015fine, sinceri cu noi, sinceri cu ceilal\u0163i?<\/p>\n
\nS\u0103 avem oare o dat\u0103 curajul ca pentru o zi s\u0103 spunem ce g\u00e2ndim?<\/p>\n
\n\u201eBun\u0103 ziua, domnule director, ast\u0103zi am ceva pe suflet \u015fi nu pot s\u0103 z\u00e2mbesc.\u201d Oare nu ne-ar face mai empatici? \u201eDar ce s-a \u00eent\u00e2mplat, vino s\u0103 povestim\u201d, nu ne-ar umaniza, nu am fi mai buni unii cu al\u0163ii dac\u0103 am ne-am spune sup\u0103r\u0103rile, criticile, triste\u0163ile, sup\u0103r\u0103rile \u015fi nu le-am disimula \u00een false protocoale de limbaj?…<\/p>\n
\nSau s\u0103 l\u0103s\u0103m tras\u0103 \u201eperdeaua\u201d asta alb\u0103, c\u0103lcat\u0103 perfect, frumos mirositoare \u015fi s\u0103 ne autoam\u0103gim c\u0103 aparen\u0163ele reprezint\u0103, de fapt, adev\u0103rata comunicare?<\/p>\n
\n <\/p>\n","protected":false},"excerpt":{"rendered":"
De multe ori, c\u00e2nd \u0163i se spune \u201eYou are doing great, but\u2026\u201d \u00eenseamn\u0103 c\u0103 vei fi concediat \u00een perioada urm\u0103toare. <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[529],"tags":[14750,273,7202,5429,28675,31831,18608,18799,98,19707,30047],"class_list":["post-144489","post","type-post","status-publish","format-standard","hentry","category-opinii","tag-acoperire","tag-angajare","tag-concedieri","tag-interviu","tag-limbaj","tag-posibilitate","tag-raspuns","tag-rezolvare","tag-romania","tag-timp","tag-trimitere"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/144489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=144489"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/144489\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=144489"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=144489"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=144489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}