\n39 DE ANI \/ SENIOR OPERATIONS DELIVERY MANAGER \u015eI GLOBAL SERVICE DESK \/ MANAGER \/ STEFANINI ROM\u00c2NIA<\/p>\n
\nAnca Fotache \u015fi-a \u00eenceput cariera \u00een august 2000 la Centrul Medical de Diagnostic \u015fi Tratament \u201eDr. Victor Babe\u015f\u201c ca reception department coordinator, apoi a ocupat pozi\u0163ia de sales executive la Imedia Network, iar \u00een perioada 2006-2013 a ocupat diferite posturi \u00een cadrul Orange Rom\u00e2nia. La Stefanini a venit \u00een ianuarie 2014 pe pozi\u0163ia de service desk manager, iar din 2015 este senior operation deliver manager. \u201eDin pozi\u0163ia de senior operations delivery manager al Stefanini Rom\u00e2nia, coordonez activitatea de service delivery din centrele aflate \u00een Bucure\u015fti, Sibiu \u015fi T\u00e2rgu-Mure\u015f, av\u00e2nd \u00een subordine circa 500 de angaja\u0163i\u201c, spune Anca Fotache.<\/p>\n
\n\u00cen acela\u015fi timp, din pozi\u0163ia de global desk manager coordoneaz\u0103 echipe globale de peste 50 de speciali\u015fti, aflate \u00een Manila (Filipine), \u00een dou\u0103 centre din China \u00eentr\u2011un centru din Southfield (Statele Unite ale Americii) \u015fi \u00een Sao Paulo (Brazilia). Fotache are \u00een portofoliul s\u0103u peste zece clien\u0163i globali care activeaz\u0103 \u00een industrii variate, precum farma, FMCG, consultan\u0163\u0103, auto sau energie, pentru care Stefanini furnizeaz\u0103 servicii de suport IT (ITO \u015eI BPO). \u201e\u00cen 2015, am reu\u015fit s\u0103 ob\u0163in o cre\u015ftere a productivit\u0103\u0163ii cu 20%, lucru care a dus la generarea unor economii suplimentare pentru companie de aproximativ 300.000 de euro. \u00cen ultimii doi ani, acestea au ajuns la 500.000 de euro\u201c, spune ea.<\/p>\n
\nAnca Fotache spune c\u0103 pentru ea cele mai dificile momente din carier\u0103 nu au fost cele cu termenele cele mai str\u00e2nse sau cu presiunea cea mai mare, ci \u201edificile au fost doar \u00abdesp\u0103r\u0163irile\u00bb din cariera mea, de oameni autentici, de la care am avut at\u00e2t de multe de \u00eenv\u0103\u0163at, care mi-au acordat \u00eencrederea lor, care mi-au descoperit poten\u0163ialul \u015fi m-au ajutat s\u0103-l realizez\u201c. Iar c\u00e2nd vine vorba despre reu\u015fite, Fotache indic\u0103 situa\u0163iile \u201e\u00een care am fost de folos, \u00een care am ajutat colegi din echip\u0103 s\u0103 creasc\u0103 frumos \u015fi s\u0103 devin\u0103 autonomi \u015fi autentici, s\u0103 descopere importan\u0163a a ceea ce fac \u015fi infinitul a ceea ce pot\u201c.<\/p>\n
\nAnca Fotache a urmat cursurile Facultatii de Filosofie din cadrul Universit\u0103\u0163ii Bucure\u015fti, cu o specializare \u00een Filosofia Culturii \u015fi Istoria Filosofiei, apoi un program de management \u00een cadrul Orange \u015fi Stefanini.<\/p>\n","protected":false},"excerpt":{"rendered":"
39 DE ANI \/ SENIOR OPERATIONS DELIVERY MANAGER \u015eI GLOBAL SERVICE DESK \/ MANAGER \/ STEFANINI ROM\u00c2NIA Anca Fotache \u015fi-a \u00eenceput cariera \u00een august 2000 la Centrul Medical de Diagnostic \u015fi Tratament \u201eDr. Victor Babe\u015f\u201c ca reception department coordinator, apoi a ocupat pozi\u0163ia de sales executive la Imedia Network, iar \u00een perioada 2006-2013 a ocupat […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3850],"tags":[306,6064,5823,98,8369,194,7630],"class_list":["post-141313","post","type-post","status-publish","format-standard","hentry","category-lideri","tag-bucuresti","tag-manager","tag-manageri","tag-romania","tag-service","tag-tineri","tag-top"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/141313","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=141313"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/141313\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=141313"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=141313"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=141313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}