{"id":115339,"date":"2014-12-10T17:00:00","date_gmt":"2014-12-10T17:00:00","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=115339"},"modified":"2014-12-10T17:00:00","modified_gmt":"2014-12-10T17:00:00","slug":"cele-mai-inovatoare-companii-din-romania-whiteland-a-lansat-o-platforma-online-in-care-clientii-pot-verifica-oricand-situatia-financiara-a-colaborarii","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=115339","title":{"rendered":"Cele mai inovatoare companii din Rom\u00e2nia: Whiteland a lansat o platform\u0103 online \u00een care clien\u0163ii pot verifica oric\u00e2nd situa\u0163ia financiar\u0103 a colabor\u0103rii"},"content":{"rendered":"

\nElementul de noutate:<\/p>\n

\nEste o inova\u0163ie pe care o folosesc \u00eendeosebi produc\u0103torii sau prestatorii de servicii, \u00eens\u0103, din cuno\u015ftin\u0163ele companiei, niciun distribuitor din FMCG nu de\u0163inea, la momentul \u00eenfiin\u0163\u0103rii serviciului, \u00een prim\u0103vara anului 2012, un astfel de serviciu oferit direct clien\u0163ilor.<\/p>\n

\n

\nEfectele inova\u0163iei:<\/p>\n

\nPrin preluarea continu\u0103 a apelurilor clien\u0163ilor, dar \u015fi prin comunicarea acestui avantaj at\u00e2t prin intermediul echipei de v\u00e2nz\u0103ri c\u00e2t \u015fi direct c\u0103tre clien\u0163i, compania a putut reac\u0163iona rapid \u015fi eficient, \u00een contextul \u00een care viteza de r\u0103spuns \u015fi calitatea acestuia fac diferen\u0163a \u00eentre companii. Clien\u0163ii au \u00een\u0163eles utilitatea acestor servicii \u015fi le folosesc de c\u00e2te ori este nevoie. \u00cen primul an de func\u0163ionare au fost 172 apeluri, iar acum, dup\u0103 doi  ani \u015fi \u015fapte luni de func\u0163ionare, 600 apeluri.<\/p>\n

\n

\nDescriere:<\/p>\n

\nServiciile au fost lansate \u00een prim\u0103vara anului 2012:  3 aprilie 2012 Whiteland Info Center \u015fi 29 mai 2012 Whiteland Info Cont.<\/p>\n

\nServiciul de call center este externalizat c\u0103tre o firm\u0103 specializat\u0103, \u00een timp ce platforma online este gestionat\u0103 de compania de IT a grupului, Advance Software Solutions. Ini\u0163ial s-au \u00eenregistrat costuri pe partea de call center (serviciu externalizat), partea de online fiind realizat\u0103 in-house. \u00cen primul an de func\u0163ionare (aprilie-decembrie 2012), costurile pentru serviciul de call center au fost de 2.600 euro, f\u0103r\u0103 TVA, reduc\u00e2ndu-se \u00een anii urm\u0103tori prin amortizarea costurilor.<\/p>\n

\nBusiness Magazin a lansat \u00een 24 noiembrie prima edi\u0163ie a catalogului “Cele mai inovatoare companii din Rom\u00e2nia”.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Whiteland Info – sistem de asisten\u0163\u0103 nonstop acordat\u0103 clien\u0163ilor, prin dou\u0103 modalit\u0103\u0163i: Whiteland Info Center, un serviciu de call center, cu preluare continu\u0103 a apelurilor (\u00een timpul zilei de c\u0103tre un operator, iar pe timpul nop\u0163ii prin mesagerie), coroborat cu Whiteland Info Cont, o platform\u0103 online \u00een care clien\u0163ii pot verifica oric\u00e2nd situa\u0163ia financiar\u0103 a colaborarii.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7211],"tags":[10638,21622,18053,2286,4126,468,272,201,7942,342,260,11056,8386,265,85,539,11711,450,7518,98,15,9130,7287,19707,15579],"class_list":["post-115339","post","type-post","status-publish","format-standard","hentry","category-comert","tag-acordare","tag-apeluri","tag-asistenta","tag-call-center","tag-clienti","tag-colaborare","tag-companie","tag-companii","tag-cont","tag-continuare","tag-export","tag-financiar","tag-import","tag-inovatie","tag-noapte","tag-online","tag-operator","tag-platforma","tag-preluare","tag-romania","tag-servicii","tag-serviciu","tag-sistem","tag-timp","tag-verificari"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/115339","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=115339"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/115339\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=115339"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=115339"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=115339"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}