{"id":115042,"date":"2014-12-04T14:12:00","date_gmt":"2014-12-04T14:12:00","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=115042"},"modified":"2014-12-04T14:12:00","modified_gmt":"2014-12-04T14:12:00","slug":"ce-taxe-percep-orange-vodafone-si-telekom-pentru-apelurile-clientilor-catre-operatorii-din-call-center","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=115042","title":{"rendered":"Ce taxe percep Orange, Vodafone \u015fi Telekom pentru apelurile clien\u0163ilor c\u0103tre operatorii din call-center"},"content":{"rendered":"<p>\nOrange Rom\u00e2nia percepe abona\u0163ilor persoane fizice care doresc acces direct la operator, prin num\u0103rul 401, un tarif de&nbsp;0,15 euro\/minut, TVA inclus, oferind primele 40 de secunde gratuit celor care apeleaz\u0103. Abona\u0163ii pot apela \u00eens\u0103 gratuit num\u0103rul 411 \u00eentre orele 8 \u015fi 21. Pentru clien\u0163ii care de\u0163in cartele prepl\u0103tite, serviciul 444 este gratuit \u00eentre orele 8 \u015fi 21 pentru primele dou\u0103 apeluri \u00een 30 zile, iar \u00eencep\u00e2nd cu al treilea apel tariful este de 0,65 euro\/apel. \u00cen intervalul 21 \u015fi 8 transferul la operator este taxat cu 0,65 euro\/apel pentru to\u0163i clien\u0163ii Orange Rom\u00e2nia, potrivit informa\u0163iilor disponibile pe siteul companiei<\/p>\n<p>\nClien\u0163ii Vodafone Rom\u00e2nia pot apela gratuit la *222 departamentul de rela\u0163ii clien\u0163i, \u00eens\u0103 pl\u0103tesc&nbsp;0,68 euro\/apel, indiferent de durat\u0103, dac\u0103 solicit\u0103 transfer direct la operator apel\u00e2nd num\u0103rul *555 disponibil non-stop, arat\u0103 datele companiei.<\/p>\n<p>\n\u015ei Telekom Rom\u00e2nia percepe \u00eencep\u00e2nd cu luna septembrie 2014 tarife pentru apelurile \u00een call-center. Astfel, dac\u0103 \u00een interval de 30 de zile un client a efectuat trei apeluri abuzive c\u0103tre Serviciul de V\u00e2nz\u0103ri \u015fi Rela\u0163ii cu Clien\u0163ii, acesta nu va mai avea acces gratuit la acest serviciu pentru o perioad\u0103 de 30 de zile. \u00cen acest interval, clientul poate apela num\u0103rul taxat 0903904903 cu 2 euro\/apel, informeaz\u0103 Telekom Rom\u00e2nia pe pagina de internet: &#8220;Telekom Rom\u00e2nia \u00ee\u015fi rezerv\u0103 dreptul de a limita accesul gratuit la acest serviciu pentru clien\u0163ii care \u00eel folosesc \u00een mod abuziv&#8221;.&nbsp;Num\u0103rul 0903904903 cu tarif de 2 euro\/apel este serviciul de suport premium pe care compania \u00eel pune la dispozi\u0163ia clien\u0163ilor care doresc s\u0103 apeleze cu prioritate serviciul de relatii cu clien\u0163ii. Clien\u0163ii au posibilitatea, \u00een continuare, de a apela gratuit la 1234 serviciul de v\u00e2nzari \u015fi rela\u0163ii cu clien\u0163i.<\/p>\n<p>\nOrange, Vodafone \u015fi Telekom sunt cele mai mari trei companii din telecom de pe pia\u0163a local\u0103, dup\u0103 num\u0103rul de clien\u0163i ai serviciilor de telefonie mobil\u0103.&nbsp;RCS&#038;RDS, cel mai mare juc\u0103tor de pe pia\u0163a local\u0103 de cablu TV \u015fi internet fix, a \u00eenceput s\u0103 \u00ee\u015fi fac\u0103 sim\u0163it\u0103 prezen\u0163a abia \u00een acest an \u015fi pe segmentul de telefonie mobil\u0103, potrivit ZF.<\/p>\n<p>\nV\u0103 a\u015ftept opiniile mai jos, \u00een sec\u0163iunea de comentarii.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Orange Rom\u00e2nia percepe abona\u0163ilor persoane fizice care doresc acces direct la operator, prin num\u0103rul 401, un tarif de&nbsp;0,15 euro\/minut, TVA inclus, oferind primele 40 de secunde gratuit celor care apeleaz\u0103. Abona\u0163ii pot apela \u00eens\u0103 gratuit num\u0103rul 411 \u00eentre orele 8 \u015fi 21. Pentru clien\u0163ii care de\u0163in cartele prepl\u0103tite, serviciul 444 este gratuit \u00eentre orele 8 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7329],"tags":[2286,7258,526,7268,4897],"class_list":["post-115042","post","type-post","status-publish","format-standard","hentry","category-telecom","tag-call-center","tag-orange","tag-tarife","tag-telekom","tag-vodafone"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/115042","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=115042"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/115042\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=115042"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=115042"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=115042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}