{"id":112423,"date":"2014-10-02T13:20:00","date_gmt":"2014-10-02T13:20:00","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=112423"},"modified":"2014-10-02T13:20:00","modified_gmt":"2014-10-02T13:20:00","slug":"fondatorul-starbucks-dezvaluie-secretul-care-face-clientii-sa-devina-dependenti","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=112423","title":{"rendered":"Fondatorul Starbucks dezv\u0103luie secretul care face clien\u0163ii s\u0103 devin\u0103 dependen\u0163i"},"content":{"rendered":"<p>\nHoward Schultz, n\u0103scut la 19 iulie 1953, este CEO-ul \u015fi pre\u015fedintele Starbucks Corporation, re\u0163eaua format\u0103 din peste 23.000 de cafenele r\u0103sp\u00e2ndite \u00een \u00eentreaga lume, cu venituri de 14,8 miliarde de dolari \u015fi aproximativ 160.000 de angaja\u0163i. Schultz s-a n\u0103scut \u00eentr-o familie s\u0103rac\u0103 de evrei din cartierul newyorkez Brooklyn.&nbsp;<\/p>\n<p>\nEra un sportiv talentat, excel\u00e2nd la baschet \u015fi fotbal american, astfel c\u0103 \u00een 1970 a reu\u015fit s\u0103 ob\u0163in\u0103 o burs\u0103 de studii la universitatea Northern Michigan, fiind primul din familia sa care urma colegiul. A absolvit cinci ani mai t\u00e2rziu \u015fi a ob\u0163inut o licen\u0163\u0103 \u00een comunicare.<\/p>\n<p>\n\u015ei-a \u00eenceput cariera ca v\u00e2nz\u0103tor de electrocasnice pentru Hammarplast, o companie care vindea aparate de cafea europene \u00een SUA. A avansat p\u00e2n\u0103 la postul de director de v\u00e2nz\u0103ri, pozi\u0163ie din care a observat la \u00eenceputul anilor \u201980 c\u0103 o mare parte din venituri erau generate de o mic\u0103 re\u0163ea de magazine din Seattle, Washington, cunoscut\u0103 atunci drept Starbuck\u2019s Coffee Tea and Spice Company. \u201dC\u00e2nd am intrat \u00een magazin pentru prima dat\u0103 \u2013 \u015ftiu c\u0103 sun\u0103 siropos \u2013 dar chiar m-am sim\u0163it acas\u0103, iar produsul p\u0103rea c\u0103 \u00eemi vorbe\u015fte\u201c, rememoreaz\u0103 Schultz momentul \u00een care a intrat \u00een Starbucks, \u00een 1981.<\/p>\n<p>\nFirma exista de aproximativ zece ani, doar \u00een Seattle, fondat\u0103 de Jerry Baldwin, Gordon Bowker \u015fi vecinul lor, Zev Siegl. Cei trei prieteni au fost \u015fi creatorii logo-ului r\u0103sp\u00e2ndit acum \u00een toat\u0103 lumea. La un an dup\u0103 \u00eent\u00e2lnirea sa cu fondatorii Starbucks, \u00een 1982, Schultz a fost angajat ca director al opera\u0163iunilor de retail \u015fi de marketing pentru compania aflat\u0103 \u00een cre\u015ftere \u015fi care, \u00een acel moment, vindea doar boabe de cafea, nu \u015fi cafea preparat\u0103. Ideea ca Starbucks s\u0103 v\u00e2nd\u0103 \u015fi cafea preparat\u0103 i-a venit lui Schultz \u00een timpul unei c\u0103l\u0103torii la Milano \u00een care a observat num\u0103rul mare de cafenele de la fiecare col\u0163 de strad\u0103.<\/p>\n<p>\nEntuziasmul lui de a crea un lan\u0163 de cafenele nu a fost \u00eemp\u0103rt\u0103\u015fit \u00eens\u0103 \u015fi de fondatori. La insisten\u0163ele sale, proprietarii i-au permis totu\u015fi s\u0103 deschid\u0103 o cafenea \u00eentr-un nou magazin care urma s\u0103 fie deschis \u00een Seattle. Spa\u0163iul, inaugurat \u00een 1985, le-a adus sute de clien\u0163i zilnic. A fost totodat\u0103 locul cre\u0103rii unui nou sortiment de cafea preparat\u0103 \u015fi a fost introdus un nou cuv\u00e2nt \u00een r\u00e2ndul b\u0103utorilor de cafea din toat\u0103 lumea: cafe latte. Succesul cafenelei nu a fost \u00eens\u0103 suficient pentru a demonstra fondatorilor c\u0103 direc\u0163ia indicat\u0103 de Schultz era cea potrivit\u0103. Ei nu voiau s\u0103 creasc\u0103 at\u00e2t de mult, iar Schultz, dezam\u0103git, a p\u0103r\u0103sit Starbucks \u00een 1985 \u015fi \u015fi-a deschis propriul lan\u0163 de cafenele, Il Giornale, care i-a adus rapid succes.<\/p>\n<p>\nDoi ani mai t\u00e2rziu, cu ajutorul unor investitori priva\u0163i, a cump\u0103rat Starbucks \u00een schimbul a 3,8 milioane de dolari \u015fi a realizat fuziunea \u00eentre cele dou\u0103 companii. Schultz a fost nevoit s\u0103 duc\u0103 din nou o munc\u0103 de convingere, de data aceasta ca investitorii s\u0103 cread\u0103 c\u0103 americanii sunt dispu\u015fi s\u0103 cumpere la pre\u0163uri ridicate o b\u0103utur\u0103 pentru care obi\u015fnuiau s\u0103 pl\u0103teasc\u0103 50 de cen\u0163i. Din cauza ne\u00een\u0163elegerilor cu ei, Schultz a demisionat \u00een 2000 din pozi\u0163ia de CEO al Starbucks.<\/p>\n<p>\nOpt ani mai t\u00e2rziu, s-a \u00eentors \u00eens\u0103 la conducerea companiei, care se str\u0103duia s\u0103 r\u0103m\u00e2n\u0103 pe linia de plutire. De la \u00eentoarcerea lui Schultz, valoarea companiei a ajuns s\u0103 fie de patru ori mai mare, ajung\u00e2nd la o cifr\u0103 de afaceri de 14,8 miliarde de dolari, potrivit rezultatelor publicate anul trecut. Schultz continu\u0103 s\u0103 extind\u0103 re\u0163eaua la nivel global, a deschis cafenele \u00een Vietnam, India \u015fi, se va extinde \u00een cur\u00e2nd \u015fi \u00een Myanmar.<\/p>\n<p>\nAfaceristul, cu o avere estimat\u0103 la 2,1 miliarde de dolari,&nbsp; investe\u015fte, prin intermediul unui fond de investi\u0163ii, \u015fi \u00een companii precum Pinkberry, Lululemon, eBay \u015fi Groupon.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Howard Schultz, n\u0103scut la 19 iulie 1953, este CEO-ul \u015fi pre\u015fedintele Starbucks Corporation, re\u0163eaua format\u0103 din peste 23.000 de cafenele r\u0103sp\u00e2ndite \u00een \u00eentreaga lume, cu venituri de 14,8 miliarde de dolari \u015fi aproximativ 160.000 de angaja\u0163i. Schultz s-a n\u0103scut \u00eentr-o familie s\u0103rac\u0103 de evrei din cartierul newyorkez Brooklyn.&nbsp; Era un sportiv talentat, excel\u00e2nd la baschet [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3850],"tags":[192,307,6551,8148,125,272,246,83,7051,4669,274,26167,161,26214,18651,547,80,7543,8984,6909],"class_list":["post-112423","post","type-post","status-publish","format-standard","hentry","category-lideri","tag-angajati","tag-cafea","tag-cafenele","tag-cartier","tag-ceo","tag-companie","tag-crestere","tag-deschidere","tag-evrei","tag-familie","tag-incepere","tag-martin-schulz","tag-miliarde","tag-nastere","tag-obtinere","tag-presedinte","tag-refuz","tag-retea","tag-starbucks","tag-venituri"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/112423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=112423"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/112423\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=112423"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=112423"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=112423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}