{"id":111002,"date":"2014-08-28T10:14:00","date_gmt":"2014-08-28T10:14:00","guid":{"rendered":"https:\/\/bm.dev.synology.me\/?p=111002"},"modified":"2014-08-28T10:14:00","modified_gmt":"2014-08-28T10:14:00","slug":"vodafone-a-lansat-serviciul-de-recunoastere-automata-a-vorbirii-pentru-abonati-timpul-de-asteptare-se-va-reduce","status":"publish","type":"post","link":"https:\/\/bm.dev.synology.me\/?p=111002","title":{"rendered":"Vodafone a lansat serviciul de recunoa\u015ftere automat\u0103 a vorbirii pentru abona\u0163i: &#8220;Timpul de a\u015fteptare se va reduce&#8221;"},"content":{"rendered":"<p>\nCu noul serviciu de recunoastere automata a vorbirii (Automatic Speech Recognition), abonatii isi rostesc direct solicitarea, fara nevoia de a naviga intre diferite optiuni &nbsp;<\/p>\n<p>\nPotrivit oficialilor companiei, timpul petrecut pentru a gasi raspunsul solicitarilor se va reduce. Clientii isi pot exprima solicitarea succinct, iar sistemul recunoaste instant mesajul rostit de utilizator, analizeaza cererea si ofera un raspuns sau directioneaza apelul catre echipa potrivita pentru a oferi o rezolvare, se arat\u0103 \u00eentr-un comunicat al Vodafone.<\/p>\n<p>\nVodafone Rom\u00e2nia a ob\u0163inut \u00een primul trimestru al anului fiscal 2014-2015, perioada aprilie-iunie, venituri din servicii de 129 milioane lire sterline (158,7 milioane euro), \u00een sc\u0103dere cu 9,8%, \u00een baz\u0103 organic\u0103, fa\u0163\u0103 de aceea\u015fi perioad\u0103 anului trecut, ca urmare a reducerii tarifelor de terminare.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vodafone Rom\u00e2nia, num\u0103rul doi pe pia\u0163a local\u0103 de telecomunica\u0163ii, a introdus serviciul de recunoa\u015ftere automat\u0103 a vorbirii (Automatic Speech Recognition), pentru abona\u0163ii care apeleaz\u0103 serviciul de rela\u0163ii cu clien\u0163ii.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[8631,2286,13285,4897],"class_list":["post-111002","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-abonati","tag-call-center","tag-voce","tag-vodafone"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/111002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=111002"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/111002\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=111002"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=111002"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=111002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}