\nServiciul de chat mobil este disponibil, \u00een acest moment, de luni p\u00e2n\u0103 vineri, \u00een intervalul 8:00-22:00, iar s\u00e2mbat\u0103, duminic\u0103 \u015fi de s\u0103rb\u0103torile legale, \u00eentre orele 8:00-18:00. \u00cen scurt timp, serviciul va fi accesibil 24\/7, inclusiv pentru clien\u0163ii serviciilor de business. De asemenea, \u00een perioada imediat urm\u0103toare, serviciul de chat va fi disponibil \u015fi \u00een versiunea de browser MyVodafone.<\/p>\n
\nPentru a intra \u00een leg\u0103tur\u0103, online, cu un consultant al serviciului de rela\u0163ii cu clien\u0163ii, utilizatorii trebuie fie s\u0103 se autentifice \u00een MyVodafone \u015fi s\u0103 acceseze butonul de chat, fie s\u0103 activeze mai \u00eent\u00e2i chat-ul \u015fi ulterior s\u0103 se autentifice.<\/p>\n
\n\u201cServiciul de chat mobil vine s\u0103 completeze portofoliul de canale prin care oferim asisten\u0163\u0103 clien\u0163ilor Vodafone. Datele noastre au ar\u0103tat c\u0103 70% dintre utilizatorii Vodafone care au un smartphone \u00ee\u015fi doresc s\u0103 interac\u0163ioneze cu consultan\u0163ii no\u015ftri prin chat mobil. \u00cen prezent, avem nou\u0103 canale de servicii de rela\u0163ii cu clien\u0163i, const\u00e2nd \u00een numere de telefon dedicate, email, forum, twitter, facebook \u015fi chat mobil”, a spus Ana Alexe, Director Customer Operations.<\/p>\n
\nTraficul de date efectuat pe site-ul pentru mobil, \u00een aplica\u0163ie \u015fi \u00een chat este gratuit, pentru to\u0163i utilizatorii Vodafone.<\/p>\n
\nVodafone Rom\u00e2nia este o divizie a grupului britanic Vodafone, cu aproximativ 419 milioane de clien\u0163i la nivel global la sf\u00e2r\u015fitul lunii decembrie.<\/p>\n","protected":false},"excerpt":{"rendered":"
Noul serviciu poate fi utilizat, gratuit, de catre to\u0163i clien\u0163ii Vodafone care au un smartphone cu o conexiune activ\u0103 la Internet, at\u00e2t prin aplica\u0163ia MyVodafone, pentru iOS si Android, c\u00e2t \u015fi prin site-ul pentru mobil m.vodafone.ro.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[12670,10403,235,13184,4126,7470,171,47,20832,9970,564,15,9130,3025,289,19707,264,4897],"class_list":["post-104316","post","type-post","status-publish","format-standard","hentry","category-actualitate","tag-android","tag-aplicatie","tag-business","tag-canale","tag-clienti","tag-gratuit","tag-internet","tag-lansare","tag-legalitate","tag-relatii","tag-sarbatori","tag-servicii","tag-serviciu","tag-site","tag-smartphone","tag-timp","tag-utilizatori","tag-vodafone"],"_links":{"self":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/104316","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=104316"}],"version-history":[{"count":0,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=\/wp\/v2\/posts\/104316\/revisions"}],"wp:attachment":[{"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=104316"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=104316"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bm.dev.synology.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=104316"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}